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JetBlue

20,658 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,658 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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Stacy I wrote a review 17 Apr
1 contribution
New York City - Fort Lauderdale
Domestic
GOING TO AVOID THE LONG STORY to try to keep it simple say — I lost a whole day because they cancelled my flight and the flight I was rebooked on was delayed 3 hours. Was supposed to be there at 2pm and did not arrive until 4am. I had to pay for a pricey hotel that I wasn't able to enjoy. When I applied for a reimbursement request they told me that they won't honor it. That it doesn't qualify because they informed us they cancelled the flight 4 hours in advance (5am thank you very much, did not wake up until 6:30) I lost over $400 because of JetBlue nor will they give me a travel credit. Then the flight home was delayed as well. We were loyal JetBlue fliers for YEARS. I will not be flying JetBlue again. They are dead to me. One other thing I noticed, if you choose a seat when you book, they will sell your seat to someone else to get more $ and stick you in the back. It happened to my coworker and I know for a fact they were supposed to sit next to me because I booked her flight for her and the person in the seat was another coworked who was rebooked because their flight was cancelled. AND THEY PAID $79 for that seat. Not only do they not care, but they will sell you out
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jules v wrote a review 16 Apr
1 contribution
New York City - Cancun
Mexico
Jetblue is a dishonest, self serving airline. In summation Jetblue had a plane and pilot ready to depart on time. Some approximate time summary... They knew at about 7:30pm that their flight crew for 8:30pm would not be on time. I asked the person at the desk about a reserve crew, she said they do sometimes use reserve crews but we should be fine with the one we have assigned. They then strung us along @hourly. At roughly 11:30pm they assured us that the flight crew was arriving at 12:30am and our flight would depart shortly after. After waiting in the cold in the tunnel to board they sent us back into the terminal as the flight crew was "discussing" their hours worked. At 2:30am they decided they worked too many hours and could not fly. Why was JetBlue not prepared with a reserve crew? How does an airline not know the number of hours the crew they assigned would have to work before advising customers that it is ready to take off?? The flight representative then advised us we would get an email with compensation. Instead we got an email saying no compensation and blaming it on the weather rather than their failure to appropriately staff. They also did not honor the refund they promised or provide adequate rebooking. Separate but related issues
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John P wrote a review 16 Apr
1 contribution
Los Angeles - Miami
Domestic
They wouldn't give me a credit for the luggage fee that I mistakenly paid for before the flight. I was promised by the Jetblue employee at the counter that she would process the credit. That never happened. When I called I received poor customer service and no help. There was also an hour delay on my return flight. On top of that the stewardess on the flight had an attitude problem. Terrible experience with Jetblue.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David R wrote a review 16 Apr
Rancho Palos Verdes, California2 contributions1 helpful vote
Los Angeles - New York City
Domestic
Booked a mint ticket. At the last minute Jet Blue switched planes and the plane they switched didn’t have Mint Service. I paid in points and when you look at the cost in points, what Jet Blue offered me was a joke. If you look at the ticket prices in points, Mint service is about 4 times the points of blue plus. Offering me $500 in credit was a cheap shot and I was told about the problem as I was boarding the plane with no chance to respond or look for another flight. I will not fly this bloody airlines again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AlaiaLoves wrote a review 16 Apr
2 contributions1 helpful vote
Paris - New York City
International
In the past, I have had great experiences flying JetBlue but the customer representatives over the phone these past two days have been AWFUL. They do NOTHING to try and help you. They don't even pretend to care. I will not be flying JetBlue again, especially when there are other airline options.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Very rude and unprofessional staff
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Plenty of overhead space I was told was not an option even after saying I would pay to upgrade to a ticket with a carry-on.
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Stacy I wrote a tip 17 Apr
"They always had great amenities. But their customer service and flight cancellations have been terrible lately. You ust can't count on them."
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David R wrote a tip 16 Apr
"Take another airline."
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Kelly Z wrote a tip 14 Apr
"Avoid JetBlue - they do not take care of their customers. Worst airline experience."
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Passport20680379244 wrote a tip 14 Apr
"Don’t use JetBlue."
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Mike wrote a tip 11 Apr
"The best tip I can give - Don't book with JetBlue"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: ₹2,505
2th checked bag: ₹3,339
3th checked bag: ₹12,523
4th checked bag: ₹12,523
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: ₹2,505
2th checked bag: ₹3,339
3th checked bag: ₹12,523
4th checked bag: ₹12,523
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Fri, 03/05
Return
Fri, 10/05
Travellers
1, Economy