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Jet Airways


5,062 Reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India +91-22-3989-3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,062 Reviews from our TripAdvisor Community

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5,062 reviews from our community

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Showing 4,778: English reviews
Chennai
Level 6 Contributor
893 reviews
368 helpful votes
Reviewed today
NEW
via mobile

This was almost a red-eye flight, originally by schedule. But was delayed by an hour and hence it landed in Chennai at 6AM. For some reason, the flight was not docked on the aero bridge, compelling the passengers to travel by bus and then climb up those steep steps. That was very inconvenient for us and many others. The onboard...

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Domestic Economy Mumbai - Chennai

Helpful?
Thank Raghuraman C
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Chandigarh, India
Level 6 Contributor
69 reviews
5 helpful votes
Reviewed today
NEW

Traveled via Jet Airways from Delhi to Bali round trip in May. I am a jet privilege member also. went there for my honeymoon. I always prefer jet airways services. They are always good. We got a free upgrade to business class from delhi-hong kong. It was awesome. Amazing services. The only issue we had was from hong kong to...

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Asia Business Class New Delhi - Denpasar

Helpful?
Thank drankur04
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Absolutely pathetic airlines with stale food, delayed flights, washroom doors broken. The crew is totally untrained and hv no sense of responsibility. Even lower order developing word does better job. Am sure with level of service they will be a sick airlines soon

Domestic Economy Goa - Mumbai
Helpful?
Thank Ashwani S
Bangkok, Thailand
Level 5 Contributor
81 reviews
19 helpful votes
Reviewed today
NEW

My Jet Airways booking ref: ADAEDU; E-Ticket 589 21 2932 1565 Flight 9W 579 - 21ST Sept 2017 I checked in at Dubai on time for the above flight on 21st Sept at around 2.45AM …and was given my boarding pass. I waited at the gate D4 ontime, and there was no Jet Airways staff or any announcement of delay....

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International Economy Dubai - Mumbai

Helpful?
Thank AldrinPinto
London, United Kingdom
Level 5 Contributor
56 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

As a platinum member and a very frequent flyer I do try stay loyal to the one or two airlines I use the most. Not because I like them the most bit because of convenience of schedules and frequency. Jet Airways is one of them. Took the flight on Friday early morning for a two day trip to HK to...

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Asia Business Class New Delhi - Hong Kong

Helpful?
Thank Katanga2
Ghaziabad, India
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed yesterday
NEW

I was travelling from Delhi to Bengaluru for a business trip. Being a JetPrivilege member, there are numerous benefits of travelling with JetAirways say economic ticket pricing, priority check-ins, access to their lounge, JP miles point and benefits on their redemption, and on the top of everything is the in-flight experience which is always phenomena. The Delhi-Bengaluru flight 9W-811 which...

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Domestic Economy New Delhi - Bengaluru

Helpful?
Thank DeveshGarg0204
Mumbai
Level 6 Contributor
129 reviews
81 helpful votes
Reviewed yesterday
NEW

It was quite a normal flight from Kochi to Delhi. We departed almost on time and landed in delhi on time.The cabin was clean considering the age of the aircraft.and the staff was good . Checkin process was hassle free. Announcements were clear. Overall a good experience. I have been flying in jet airways almost most times.The north Indian vegetarian...

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Domestic Economy Kochi (Cochin) - New Delhi

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Thank Sasi3504
Gurugram (Gurgaon), India
Level 6 Contributor
190 reviews
12 helpful votes
Reviewed yesterday
NEW

cabin temperature too cold. Inflight meal too meagre. Please do cut cost but don't skin the cat with no left overs. Paid seat 10D but no luggage space as it was occupied by rear seating pasengers

Domestic Economy New Delhi - Mumbai
Helpful?
Thank MUTTOOS
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Gurugram (Gurgaon), India
Level 6 Contributor
190 reviews
12 helpful votes
Reviewed yesterday
NEW

Flight delayed inordinately. landing in obscure corner at Delhi airport. Need to ensure timely schedule. Had taken a paid seat 10A. Overhead luggage bins occupied by zone 3& 4 passenger. Airline need to review its boarding procedure from zone 4, 3 and 2 to zone 2,3 & 4

Domestic Economy Mumbai - New Delhi
Helpful?
Thank MUTTOOS
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Vadodara, India
Level 6 Contributor
254 reviews
55 helpful votes
Reviewed yesterday
NEW

It seems that Jet Airways planes are getting old. The company is not upgrading seats they are old, rough and uncomfortable. Food and in-flight crew are good. There is no leg room so I ended up paying extra to get emergency exit seat.

International Economy New Delhi - Toronto
Helpful?
Thank happy460
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See travel tips for airlines
“Please choose another airline if your wish to reach on time and fly in peace.”
AldrinPinto, 23 Sep 2017 | Read review
“Jet airways never disappoints.”
762chintanm, 22 Sep 2017 | Read review
“Book in advance to get more discount”
umeshrao2011, 21 Sep 2017 | Read review
“again try your luck for an upgrade at the check-in counter”
385manishm, 21 Sep 2017 | Read review
“Even for Dubai this is ok flight. You will reach Dubai around 9 am by Bus.”
AnandYatri, 21 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.
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