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Air Serbia


976 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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976 Reviews from our TripAdvisor Community

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976 reviews from our community

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Showing 529: English reviews
Vienna, Austria
2 reviews
Reviewed today
NEW

boarding was not possible because the flight was overbooked. They wanted me to wait 6 hours for the next flight, but since I had a business meeting, I could not wait that long at the airport. I bought a new ticket, they told me to hand it in and they will return me the money. Nothing happend. I wrote about...

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Europe Economy Zurich - Belgrade

Helpful?
Thank kristina n
Tampa, Florida
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Airplane type is Airbus 319. Make sure to get some water before boarding because crew will not serve any beverages water included unless you pay for it. The only good thing about this flight it is a short one (55 minutes) but if you are thirsty and ask the crew for water, you will get a nasty answer, you have...

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Europe Economy Split - Belgrade

Helpful?
Thank sulimans
Level 5 Contributor
56 reviews
14 helpful votes
Reviewed 5 days ago
NEW
via mobile

This has to be the worst airline ever. Delayed for hours. Lost our luggage even though we saw them put it on the plane. When we went to the “help desk” said they had no idea and that they can’t guarantee we get it in a week. Told us to come back to the airport to look for it but...

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Europe Economy Bucharest - Belgrade

Helpful?
Thank Sharon H
Level 2 Contributor
8 reviews
11 helpful votes
Reviewed 6 days ago
NEW

Staffs are friendly, plains average. You have to pay food additionally. Departure from Frankfurt was delayed for more than 1:30 hours.

Europe Economy Frankfurt - Belgrade
Helpful?
Thank Emilija T
Pilsen, Czech Republic
Level 5 Contributor
96 reviews
52 helpful votes
Reviewed 6 days ago
NEW

Prague airport is a pain, as are most European airports. Flights to south east Europe go from gates that are difficult to access and require a bus to transfer from the gate to the plane. The planes itself was clean and tidy, the staff very friendly and helpful, legroom satisfactory, limited refreshments. Overall a pleasant and enjoyable flight.

Europe Economy Prague - Belgrade
Helpful?
Thank John K
New York City, New York
Level 4 Contributor
38 reviews
9 helpful votes
Reviewed 6 days ago
NEW

I am still very glad this flight exists. It is such a quick and easy way to get to Europe, and having a direct flight to my hometown is just wonderful. On top of that, getting from Belgrade to anywhere else in Europe is quite easy and affordable. I do notice that some aspects of service have been reduced in...

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International Economy New York City - Belgrade

Helpful?
Thank Alex A
Philadelphia, Pennsylvania
Level 4 Contributor
30 reviews
Reviewed 1 week ago

Our first flight with Air Serbia and we can say the overall service is average including the commuter flight from Belgrade to Sofia.

International Economy New York City - Sofia
Helpful?
Thank Peter S
San Juan, Puerto Rico
1 review
2 helpful votes
Reviewed 1 week ago via mobile

I was flying from JFK to Macedonia with one stop in Belgrade. First of all i was charged for my luggage only on my return flight and the employee was very rude to me and yelling that he does not care that online is marked that 2 luggages are included, simply he just wanted to take my money and never...

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International Economy New York City - Skopje

Helpful?
2 Thank istamemkovska
Nicosia, Cyprus
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Luggage was delayed for the whole of the trip’s duration! During that time there was no way we could contact the airline! Online claim was filed right away to this day (7 months on) they are not responsive! I have tried offices, social media...the works! No one is listening! Don’t be fooled by the Etihad group logo on the website!...

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Europe Economy Belgrade - Vienna

Helpful?
Thank KateY298
Cyprus
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 1 week ago via mobile

I was under the impression that Etihad (partners of Air Serbia) focuses on quality. Well, Air Serbia is another example of a low quality/service typical airline (i.e. Waited for a very long time to be checked in, food that must be paid for etc). A great shame considering the fact that I flew with them some years ago and they...

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Europe Economy Paris - Belgrade

Helpful?
1 Thank ProkopisChristou
See travel tips for airlines
“You probably better off using a bus service”
sulimans, 19 Jul 2018 | Read review
“No comment”
johnkK7123TI, 15 Jul 2018 | Read review
“Fly business class”
sxynina12, 19 Jun 2018 | Read review
“Avoid them at all costs”
Dadwith2inTow, 4 Jun 2018 | Read review
“Choose another airline.”
Kodzoman, 4 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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