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Air Serbia


1,174 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,174 Reviews from our TripAdvisor Community

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1,174 reviews from our community

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Showing 625: English reviews
Beirut, Lebanon
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

They seem to be cheaper than others. But they screw u up in different ways. You'll wish u flew with a more expensive airline

Date of travel: December 2018
International Economy Beirut - Prague
Helpful?
1 Thank Dream05073134841
1 review
1 helpful vote
Reviewed 1 week ago

Because online check-in is not available in their website and gives a notification to check-in at the airport, I called them to learn weather check-in at the airport will be subject to a fee (since it was written so). Although I said good evening and asked my question in the most friendly way, under the number +49 69 20756, the...

Date of travel: November 2018
More 
Europe Economy Berlin - Belgrade

Helpful?
1 Thank elifeceay
2 reviews
1 helpful vote
Reviewed 1 week ago

I have been flying with them a few times now and I've told myself - NEVER AGAIN. Customer service is close to none. One of my flights, I reserved more than 2 months in advance, and the next day I found out I can not make it to this flight. I have sent them 3 emails regarding the issue to...

Date of travel: December 2018
More 
Europe Economy Stuttgart - Belgrade

Helpful?
1 Thank Rade N
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

My suitcase has been lost for more than a week. Up until today nobody from Air Serbia was able to help me out. In a week a have called their number more than 200x and I sent them more than 15 emails. No respond,no help whatsoever. Please do not use them. Please please please !!! I would never ever use...

Date of travel: November 2018
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International Economy Belgrade - New York City

Helpful?
1 Thank Gordana A
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 3 weeks ago

It was a charter flight. There was almost 150 of people on board including the cabin crew. Halfway, we had an emergency landing in Cyprus because of some safety problems. The truth is that there was a big safety concern and that the pilot didn't know if he had to land just anywhere or if the plane could make it...

Date of travel: September 2018
More 
International Economy Belgrade - Hurghada

Helpful?
1 Thank 963natasha
Gold Coast, Australia
Level 5 Contributor
44 reviews
69 helpful votes
Reviewed 3 weeks ago via mobile

Overall I was very pleased with the high level of Air Serbia customer service from both ground staff and cabin crew. The short haul International Business Class seat is the same as Economy but limited to row 1 and curtained off at head level. Drinks & snacks were offered free of charge. Sat in 1A and there was no one...

Date of travel: October 2018
More 
Europe Business Class Belgrade - Split

Helpful?
1 Thank GregoryShanly
Belgrade, Serbia
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed 3 weeks ago

The problems started at the check in. I tried to check in at home and skip the queue but it didn't work since checking in required me to fill in details about my visa. The user interface is really bad with no explanation and it wouldn't accept my input. Same things with check in machines at the airport. So I...

Date of travel: August 2018
More 
Europe Economy Belgrade - London

Helpful?
Thank Kulesc
Ahmedabad, India
Level 5 Contributor
78 reviews
89 helpful votes
Reviewed 3 weeks ago

Very rude check in and inflight staff as well inflight service. Flights are often delayed and gets sidelined parking. Not a good experience

Date of travel: November 2018
Russia Economy Belgrade - Moscow
Helpful?
1 Thank Saswat66
1 review
Reviewed 3 weeks ago via mobile

Hi, my new suitcase has been broken on my way back from Belgrade. I have filled several (well hidden) online forms, where I also had to upload several written forms and pictures and got no reply whatsoever. Have sent several emails asking for the status of my reimbursement claim, no reply. Having in mind that they are a little cheaperthan...

Date of travel: October 2018
More 
Europe Economy Frankfurt - Belgrade

Helpful?
Thank Excursion17431078712
Sarajevo, Bosnia and Herzegovina
Level 6 Contributor
389 reviews
205 helpful votes
Reviewed 4 weeks ago

This is a short service and usually you will fly on turbo prop (ATR 72) plane. Short flight these days means you will just get a small bottle of water on board. Staff was polite and all in all it was just another flight.

Date of travel: October 2018
Europe Economy Belgrade - Sarajevo
Helpful?
Thank Filotije
See travel tips for airlines
“Avoid it at all costs”
433raden, 1 Dec 2018 | Read review
“Check baggage size very carefully when using heathrow”
Robertsnov, 8 Nov 2018 | Read review
“Do not take risk with a 1 hour transit flight with Air Serbia”
PL802018, 26 Oct 2018 | Read review
“the only good part was it has been direct flight. This plane had no engines but propellers so it was noisy. .”
rada7, 22 Oct 2018 | Read review
“Choose Wizz Air, much better and cheaper.”
SanjaL, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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