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Japan Airlines (JAL)

9,490 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637
Overview
4.59,490 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About Japan Airlines (JAL)

Airline Alliance

oneworld
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637

Airline Summary

The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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Jeannie H wrote a review 26 May
Albuquerque, New Mexico2 contributions
New Delhi - Tokyo
North Asia
Japan airlines is constantly surprising me how poorly they communicate in English. One airport has a same day check in, while the other is 4 hours before only, leaving me and my family stranded in the airport waiting to check in with over 115 degrees outside in Delhi airport where there are no restaurants before security. They didn't even have a specific check in counter and we had to deal with the unhelpful information desk. Because of their lack of communication, my family has now been put in a difficult situation 2 times on this one trip. I was told they have amazing service, but only if you know how to find information hidden away on their website. Good luck if you travel with them.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jelena976976 wrote a review 24 May
Belgrade, Serbia118 contributions225 helpful votes
Tokyo - Doha
International
Awful service. Unorganized. Asked for a glass of water and got a rude reply to wait till food is served since there will be water on the food tray! Such a terrible flight attendant behaviour. Also, there was a question to choose beef or chicken and when I said chicken she replied we run out of chicken. So what is the point of asking then!? And how can you run out of food when you just strated from your base airport!? Terrible service, rude attendant - probably not all flight attendants, just this one I was unfortunate to have serving my row. She influenced negativly the whole JAL experience, can not beleive who they employ.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam D wrote a review 21 May
1 contribution
Chitose - Osaka
Domestic
Worst checkin experience I've every had via self checkin, took long time and so many steps and wasn't even seated next to partner. Online booking managing dificult to use as well and staff at counter coulsnt help to fix.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Assis P wrote a review 19 May
Lephalale, South Africa62 contributions6 helpful votes
Seattle - Tokyo
International
JAL is my favourite airline. If I am crossing the Pacific it will be my first choice. Firstly the cabin crew are superb. They go out of their way to serve, I was impressed. Food, top notch, Wines was excellent. Seat very comfortable, a mattress was helpful. Love the cardigan that they gave. The plane was sleek.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris L wrote a review 14 May
Da Nang, Vietnam9 contributions
Vancouver - Hanoi
International
I enjoyed this trip. I had paid seating upgrade which made the trip a lot better @183 cm tall. The food is excellent and the flight crew are amazing. Do not buy the WIFI it is a complete scam. Across the pacific and down the coast of China and Japan and it never worked nor did they try hard to get it working when asked for help. Also the plane was in incredible shape. The other airlines could learn from JAL! No Duct Tape anywhere! The plane looked like it was new.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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羽田空港 発 福岡空港 着 機内食 空弁 JAL 319
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羽田空港 発 福岡空港 着 機内食 空弁 JAL 319
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羽田空港 発 福岡空港 着 機内食 空弁 JAL 319
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羽田空港 発 福岡空港 着 機内食 空弁 JAL 319
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羽田空港 発 福岡空港 着 機内食 空弁 JAL 319
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Jeannie H wrote a tip 26 May
"Don't fly with them unless you are ok being left in a bind in foreign airport with your kids and luggage. Which has now happened 2 times. "
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brian l wrote a tip 13 May
"Because booking premium economy."
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Wesley T wrote a tip 9 May
"Don’t book with JAL"
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richuchida wrote a tip Apr 2024
"If you would like to fly on airline with impeccable service, fly JAL!"
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Jeffry b wrote a tip Apr 2024
"Japan Airlines gives visitors special treatment."
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Round TripOne-wayMulti-city
Depart
Tue, 11/06
Return
Tue, 18/06
Travellers
1, Economy