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Iberia


12,823 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,823 Reviews from our TripAdvisor Community

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12,823 reviews from our community

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Showing 2,893: English reviews
Geneva, Switzerland
Level 3 Contributor
6 reviews
2 helpful votes
Reviewed today
NEW

I have flown with Iberia a few times and each time it has been a nightmare. I will never fly with them again. The only reason I chose IBERIA was because they have many flights to South America and in winter flights from Madrid have less risk of snow in the winter. First nightmare: I booked my flights to Havana...

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International Economy Canton of Geneva - Havana

Helpful?
Thank RobC007
Nashville, Tennessee
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

After being assigned separate seats on our flight from Croatia to Zagreb(on our honeymoon), my husband and I wanted to insure we had seats together on our transatlantic flight the next day. We took a number and waited at the airport in Madrid. The girl we spoke to said I needed to go to a checkin desk. Well the person...

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International Economy Boston - Madrid

Helpful?
Thank Kathryn J
Temecula, California
Level 6 Contributor
310 reviews
50 helpful votes
Reviewed yesterday
NEW

This happened to be the airline that was an option for my final destination, a partner of the One World Alliance. The flight was on time. Service was bilingual which I appreciated. Seats were comfortable. Food was good with a Spanish flair. Wine selection was great. Before landing I was told Which gate my connection was flying from which was...

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International Business Class Los Angeles - Madrid

Helpful?
Thank vintagechina
Zug
Level 2 Contributor
8 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Flew four legs with IB recently (as IB Oro member) - BCN-MAD-SCL-MAD-ZRH. Booked premium eco, used their offer to upgrade to business for each leg for a reasonable price. However, that was as far as it got with the joy. Unless you hold a Spanish passport, it seems, they treat you as second class bc passengers. Regularly overseen when refilling...

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International Business Class Madrid - Santiago

Helpful?
Thank MarcusZug
Argeles-sur-Mer, France
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

Sometimes problems happen, but it's how you deal with it that counts. After boarding our flight on time, they then discovered a problem with the aircraft - after waiting an hour, we were then told that we would have to disembark and wait for a replacement aircraft. This took a further 2 hours. Finally once boarded onto the replacement aircraft,...

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International Economy Madrid - Miami

Helpful?
Thank StevePeters385
Bay Saint Louis, Mississippi
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

Overall, Iberia was a decent transatlantic flight. They aided in adjusting to the time change via a change in lighting in the cabin while also accommodating the meals to the new time. Iberia also had the pillows and blankets neatly waiting in each seat. The crew continually brought coffee or tea around to the cabin, ensuring the opportunity for hydration...

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International Economy Chicago - Madrid

Helpful?
Thank James R
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I chose Iberia because I wanted a cheaper flight without compromising too much on extras. Flight was on time. Staff were friendly, polite, and helpful. Luggage made it on both legs of the journey. On the negative side, the food was mediocre and there was no in-flight entertainment. But this was what I expected, so I wasn't disappointed. The lay-overs...

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International Economy Dakar - London

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Thank Tim A
Tucson, Arizona
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

It was a bad flight, not necessary because of Iberia, but they didn’t do a great job handling the situation. Around hour 5 of my 11.5 hour flight, a man passed out on the plane. It was all very dramatic. Unsurprisingly, we landed as soon as possible at O’Hare airport in Chicago. I missed a connection because of the delay,...

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International Economy Los Angeles - Barcelona

Helpful?
Thank Lucas C
Fair Lawn, New Jersey
Level 4 Contributor
25 reviews
11 helpful votes
Reviewed 2 days ago
NEW

I usually avoid writing bad reviews - for many reasons. In this day an age it is easy to punish people who have tried but came up short. But our experience on Iberia should be a warning to other fellow travelers who may consider their services. We had a flight from JFK to Toulouse with the connection in Madrid. This...

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International Economy New York City - Toulouse

Helpful?
Thank alexanderblakeman
Dallas, Texas
Level 6 Contributor
89 reviews
21 helpful votes
Reviewed 2 days ago
NEW
via mobile

The overall flight was good. Boarding in Boston was an unstructured free-for-all process. This could be much better if set up like the gates in Madrid with separate lines for each boarding group. Chose and paid extra for bulkhead seats to provide extra leg-room and avoid having a passenger in front of us from reclining into our space. Worth it...

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International Economy Boston - Madrid

Helpful?
Thank Barry D
See travel tips for airlines
“Avoid avoid avoid at all cost.”
RobC007, 25 Sep 2018 | Read review
“Set your expectations to "average" and you won't be disappointed.”
S3510MOtima, 24 Sep 2018 | Read review
“absolutely none”
J8263LImarior, 20 Sep 2018 | Read review
“Take another company”
ellyaa, 20 Sep 2018 | Read review
“avoid it at any cost”
Cruzanmon, 19 Sep 2018 | Read review
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About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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