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Iberia


5,427 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,427 Reviews from our TripAdvisor Community

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5,427 reviews from our community

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Showing 1,032: English reviews
Level Contributor
7 reviews
Reviewed yesterday
NEW

first business class flight lot of privacy, good food, nice selection of beverage, service could be improved...

International Business Class Munich - Santiago
Helpful?
Thank sonnenangie
New Brunswick, New Jersey
1 review
Reviewed 2 days ago
NEW

Our flight was a pleasant experience until we arrived back home to JFK airport. To receive a text 2 luggage pieces were delayed one being my daughter's car seat. Was a little annoyed but it is what it is. We headed over to the baggage services and placed a claim and was told that it would come in the next...

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International Economy New York City - Vigo

Helpful?
Thank gia101672
Manchester, United Kingdom
Level Contributor
125 reviews
55 helpful votes
Reviewed 3 days ago
NEW

I accidentally left my iPad in the pocket of the seat in front of me on leaving the aircraft. I was in a rush as the flight had been delayed and I was hopeful of getting my connecting flight. I hadn't realised that I had left the iPad until on the next flight and the next day I attempted to...

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Domestic Economy Valencia - Madrid

Helpful?
Thank B C
Plantation, Florida
Level Contributor
15 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Just returned from Spain on really nice Iberia A330.Food was good and the flight arrived early.Nice lie flat business class seat.

International Business Class Madrid - Miami
Helpful?
Thank MICHAEL W
Miami, Florida
Level Contributor
102 reviews
54 helpful votes
Reviewed 4 days ago
NEW
via mobile

I fly quite often so I have seen all the movies on the Entertainment system..but I found this new episode/series of this guy traveling the world exploring great places in a fun and original way, makes me want to travel to all of these destinations. Im going to explore who this Global Child TV travel channel is, he's going to...

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International Economy Miami - Madrid

Helpful?
Thank David c
Doha, Qatar
Level Contributor
64 reviews
12 helpful votes
Reviewed 5 days ago
NEW

The flight was about average for the price I paid. Nothing much wrong with the flight. The plane is a bit out of date compared to what I am used to and the food a bit, well 'average'. The staff were very good however. The lounges at the 2 airports were not great but again just average - very happy...

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Europe Business Class Madrid - Lisbon

Helpful?
Thank Grant_McIntosh
Level Contributor
6 reviews
2 helpful votes
Reviewed 6 days ago
NEW

what a rude unpleasant service!! booked a flight from Granada to Madrid. Iberia desk was deserted, no check-in announcement was made. made online boarding. 30 minutes before takeoff we went to gate and was told gate was already closed!! craft was still there. told the unpleasant representative that there was no call for boarding and was asked if that was...

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Domestic Economy Granada - Madrid

Helpful?
Thank bmedzini
Milan, Lombardia, Italy
Level Contributor
7 reviews
Reviewed 1 week ago

I had to cancel my flight under doctors orders due to an ear infection/blocked ear. I contacted Iberia to let them know and they told me to fax my doctors sick note to them for a refund. Iberia are awful at contacting customers, after several phone calls with me calling them I was finally told that I wasn't eligible for...

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Europe Economy London - Jerez De La Frontera

Helpful?
Thank Wickyyguy
Level Contributor
6 reviews
4 helpful votes
Reviewed 1 week ago via mobile

We recently flew Iberia airline from Edinburgh to Madrid and then return Granada to Madrid to Edinburgh. Our outbound flight was fairly unremarkable other than the annoyance of paying national airline price for less than Ryanair experience and service On our return leg we boarded at Granada and doors closed only than for the captain to announce a fault with...

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Europe Economy Edinburgh - Madrid

Helpful?
1 Thank Ellena M
Level Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

It can not be worse. I am only 1.83 m long/ short and there is no way you fit in these chairs. Its never again, its worse then easy yet

Europe Economy Amsterdam - Madrid
Helpful?
Thank Ruben v
See travel tips for airlines
“If you lose your car seat they dont provide a loaner not sure if that is Iberia's responsiblity or the airport!”
gia101672, 21 Jun 2017 | Read review
“Yes, do not travel with Iberia Airlines if at all possible and avoid Madrid Barajas Airport”
966bc, 20 Jun 2017 | Read review
“always check directly your flight info at airport, dont rely on calls or announcments”
bmedzini, 17 Jun 2017 | Read review
“Don't use this airline, absolutely awful customer service”
Wickyyguy, 16 Jun 2017 | Read review
“Dress light as cabin temp was warm. If by chance you are chilly, Business Class has blankets at each seat.”
soxfan, 13 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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