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Iberia


8,718 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,718 Reviews from our TripAdvisor Community

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8,718 reviews from our community

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Showing 1,794: English reviews
Rome, Italy
Level 6 Contributor
100 reviews
7 helpful votes
Reviewed yesterday
NEW

Worst business class ever. From Rio to Madrid they served “cicken ragout”; “salmon with meat sauce” and “stuffed pasta”, the unappealing list was followed by an awful meal. Staff old, mostly untidy, some of them with poor attitude, scarce in english to the point that most of them doesn’t consider it an option in dealing with passengers. Movies selection was...

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International Business Class Rio de Janeiro - Madrid

Helpful?
Thank Robye144
Uster, Switzerland
Level 4 Contributor
28 reviews
4 helpful votes
Reviewed yesterday
NEW

The flight was pretty average. Good service, nice entertainement system. Only the seats are very uncomfortable which made the flight a litle bit odd.

International Economy Madrid - Havana
Helpful?
Thank Nicolas F
Boston, Massachusetts
Level 5 Contributor
83 reviews
15 helpful votes
Reviewed yesterday
NEW

I flew Express back/forth to Madrid - old, small jets with halfhearted service. Also flew Madrid to JFK, again old jet and cold service. Most frustrating was inability to access itinerary online - so no online seat selection or checking. I'll avoid in the future.

International Business Class Boston - Seville
Helpful?
Thank tomaqua
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

The flight was 4 hours late due to the illness of the pilot, which was understandable. What was not understandable that different sources gave different answers: the flight should've started extremely early, 6.30. We got a SMS during the night to say that it'd be delayed by hours. Both Iberia and Zürich Airport websites claimed in the morning that the...

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Europe Economy Zurich - Madrid

Helpful?
Thank Esa L
Melbourne, Florida
1 review
Reviewed 3 days ago
NEW

The food compare to other airlines I find is bette. Leg room it used to be better but compare to others is not bad. I like the boarding reminds me to Southwest, One thing I hate is not able to select your seat when purchasing your ticket unless you pay extra.

International Economy Miami - Madrid
Helpful?
Thank 18Florida
Haifa, Israel
Level 5 Contributor
90 reviews
15 helpful votes
Reviewed 3 days ago
NEW

The plane was fairly new and comfortable. The service was mediocre and what was terrible that two toilette were out of order and people were standing for a terrible long time to get access. Should have allowed access at least to business toilette.the movie program was excellent.

International Economy Sao Paulo - Madrid
Helpful?
Thank gingithaifa
michigan
Level 2 Contributor
9 reviews
9 helpful votes
Reviewed 3 days ago
NEW

Arrive at least 2 hrs early to argue with agent. She first told me that my ticket bought over the web was a standby ticket. When I refused to leave the counter, the supervisor came and told me that the flight is full and it is legal in Spain to overbook flight. I have to wait in the gate area...

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Domestic Economy Santiago de Compostela - Madrid

Helpful?
Thank downbythe
London, United Kingdom
Level 1 Contributor
4 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Iberia doesn't pay for canceled or delayed flights. You have to take them to Court if you want your money back.

International Economy London - Sao Paulo
Helpful?
Thank B R
Level 5 Contributor
61 reviews
45 helpful votes
Reviewed 4 days ago
NEW
via mobile

All you should know when you fly is that you are safe and you will reach your destination on time and with your luggage back to you. That’s exactly what you will never get with Iberia Airlines, never on time and, if you have a stopover somewhere you will not have your luggage back with you. Yes, Iberia handling service,...

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Europe Business Class London - Madrid

Helpful?
1 Thank Paul J
Bangkok, Thailand
Level 4 Contributor
32 reviews
11 helpful votes
Reviewed 4 days ago
NEW

I think this flight is one of the most limited leg spaces I have ever flown in my whole life. However, the other aspects of the flights were great i.e. check in process, transit times. The other major problem is that people tend to abuse the hand carry procedures which lead to very limited space for carryons. Thank god it...

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Europe Economy Lisbon - Florence

Helpful?
Thank omegon
See travel tips for airlines
“Take changeable cothes with you. It can be very cold (and also windy) but also pretty warm in the machine.”
nicolasf472, 21 Jan 2018 | Read review
“I booked OneWorld via AA - seems to have created checkin problems. Try to book direct with them which supposedly fixes these issues.”
tomaqua, 21 Jan 2018 | Read review
“don't travel with this airline for tight connections. Allow at least one extra day.”
downbythe, 19 Jan 2018 | Read review
“Avoid if possible.”
BR887, 19 Jan 2018 | Read review
“Dont ever travel with them, you can only get disappointed”
xyz646, 18 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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