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Iberia


3 of 5 stars
1,009 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 175
    Excellent
  • 299
    Very good
  • 252
    Average
  • 148
    Poor
  • 135
    Terrible
Tight squeeze

4 flights taken and seats soooo close together legs were crushed in to the back of the seat in... read more

3 of 5 starsReviewed 4 days ago
Kiwicyclo
,
Gisborne, Gisborne, New Zealand
via mobile
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,009 Reviews from our TripAdvisor Community

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1,009 reviews from our community

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English first
Gisborne, Gisborne, New Zealand
Level Contributor
40 reviews
11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

4 flights taken and seats soooo close together legs were crushed in to the back of the seat in front. Planes were a little "grubby" and in need of a good clean. Staff were friendly and helpful. In flight meals / snacks a good level of choice, had to pay for them but was pretty good value for money.

International Economy Barcelona - Marrakech
Helpful?
Thank Kiwicyclo
Manchester, United Kingdom
Level Contributor
15 reviews
5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Returned from Lima to Manchester via Madrid with Iberia. I had flown out via LGW with BA. These are now sister airlines but their offerings are very different. Newish A340-600 with reasonable seats and dood in-flight entertainmemt with big screens on seatbacks. Food and beverage service poor compared to BA. No pre-dinner drinks, surly service from harassed overworked attendants. No...

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International Economy Lima - Madrid

Helpful?
1 Thank Brian D
Bucks
Level Contributor
45 reviews
9 helpful votes
3 of 5 stars Reviewed 1 week ago

I was a more than a little disappointed to find that a flight that I had booked through British Airways was being operated by Iberia. The plane was very tired and the legroom was not enough even for me (I'm 5"3!!) Good offers on drinks and snacks but it was disappointing to have to pay for them when they are...

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Europe Economy London - Tenerife

Helpful?
Thank Lucy N
Bilbao (Spain)
Level Contributor
29 reviews
12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

No food, no water, no snack, no service at all, not enough legroom, about 30" or 31" ( I am 6 feet tall, the trip was stressful), paid for checked baggage!! Come on....pay, pay pay!! Wanna food? Pay. Wanna a book a seat? Pay.

Europe Economy Madrid - Budapest
Helpful?
Thank pablossanchezz
Baden, Switzerland
Level Contributor
7 reviews
3 helpful votes
2 of 5 stars Reviewed 1 week ago

Flying with the family with a 3 months baby and a 5 years old child, we arrived to the airport of ZH...after waiting for 30 minutes, it took the ground personnel 45 minutes to sort out how are baby was booked (apparently with the sister and not with the mom!!)...Then arrived in Madrid where we were flying an international 10...

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International Economy Zurich - Medellin

Helpful?
Thank ABadi1234
Sao Paulo, SP
Level Contributor
44 reviews
46 helpful votes
2 of 5 stars Reviewed 1 week ago

I was arriving at Madrid airport on another Iberia flight and NOBODY ever advised the connecting flight had been rescheduled. At the airport screens, the flight was regularly announced as leaving at RSU from terminal 4. We had to go all the way with the shuttle, passport controles, etc., and we finally were told only at the gate that the...

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International Business Class Madrid - Sao Paulo

Helpful?
Thank Rob303631
Geneva, Switzerland
Level Contributor
30 reviews
21 helpful votes
4 of 5 stars Reviewed 1 week ago

Checking-in at EZE went without any trouble but the best part of that trip was yet to come: the service on-board the Airbus 340-600 was totally amazing, not to mention the practically noise-free aircraft (I even did not use my noise-reduction earphones) . I asked for an early light meal and then not to be disturbed until landing preparation because...

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International Business Class Buenos Aires - Madrid

Helpful?
1 Thank joupy45
Brisbane, Australia
Level Contributor
47 reviews
9 helpful votes
2 of 5 stars Reviewed 1 week ago

Avoid if possible! Flew for Madrid to Buenos Aires and those 10 hours seemed to take forever. In flight entertainment didnt work, food was terrible and couldnt even sleep because there was so much noise coming from the galleys and attendants screaming at eachother. Staff were rude and couldn't care less when i had problems in Madrid, in fact when...

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International Economy Madrid - Buenos Aires

Helpful?
Thank karinapdesousa
Ann Arbor, Michigan
Level Contributor
4 reviews
1 helpful vote
2 of 5 stars Reviewed 1 week ago

The airplanes are fine and well equipped. The oversea service is not bad. They offer two meal options and give you free wine (beware for trips within Europe: they operate as a low-cost and don't offer you anything). The customer service is poor and the food is terrible. For those vegetarians that have given up on ordering the vegetarian meals...

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Europe Economy Madrid - Vienna

Helpful?
Thank arinel01
Level Contributor
38 reviews
15 helpful votes
1 of 5 stars Reviewed 1 week ago

Did not have a good experience with this airline at all. The vegetarian meal I requested was very poor and even shameful, there was barely any legroom on the aircraft and my seat's entertainment and light did not work but the flight attendants could not help or even move me to a different seat. After writing to the airline of...

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International Economy Tel Aviv - Boston

Helpful?
Thank Yaarusha
See travel tips for airlines
“2-4-2nconfiguration if a coule go for 2 by window”
 of 5 stars Byrdbraine, 24 Jul 2016 | Read review
“if you're medium height such as me (175cm), pay extra for legroom or don't go at all.”
 of 5 stars 672gilz, 18 Jul 2016 | Read review
“Check in 3 hours before flight time”
 of 5 stars 34yyh, 16 Jul 2016 | Read review
“Book with someone else”
 of 5 stars Ian1917, 1 Jul 2016 | Read review
“Arrive early, especially in New York, agents don't understand the systems and are inflexible.”
 of 5 stars 368robertf, 28 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

98 photos of this airline

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