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Hainan Airlines


850 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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850 Reviews from our TripAdvisor Community

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850 reviews from our community

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Showing 578: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Our first trip to China on Hainan Airline was a Wonderful experience. Our seats were comfortable, the service was great and the meals and snacks were delicious. Our flight to Beijing was a 3x3x3 seating arrangement as was the return flight. The center group of seats gave us more leg room. We were able to get 2 seats together when...

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International Economy Seattle - Beijing

Helpful?
Thank Cosmopolitan762662
Dublin, Ireland
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

We flew Dublin to Beijing direct and flight was fine, no complaints. Food was nice. However on the way home, we flew Shanghai > Beijing> Dublin. When we checked in Shanghai, we were only issued a ticket to Beijing and were told bags wouldn't go to final destination. So on arrival in Beijing, we had to pick up our bags,...

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International Economy Dublin - Beijing

Helpful?
Thank Aisling O
Atlanta, Georgia
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I flew with Hainan Airlinees for a flight from Beijing to Boston. This was my second longhaul flight ever, and compared to Singapore Airlines, Hainan was not as good. Mainly, the food, beverage and entertainment options were lacking. Seats and legroom were decent.

International Economy Beijing - Boston
Helpful?
Thank ourgreenbranch
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW

My transcontinental flight was scheduled at 1:45 am. The flight was delayed to 3:15 am as we arrived at the gate. The ladies at the gate were not airline employees thus unable to give any further information. Later the departure screen board showed that the gate changing to A18, very tired travelers walked upstairs to find Gate 18, only was...

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International Economy Beijing - Las Vegas

Helpful?
Thank ZhidaS1
Level 4 Contributor
28 reviews
22 helpful votes
Reviewed 3 days ago
NEW
via mobile

My husband and I flew from TLV to PVG in September. In the flight to PVG the crew were very slowly. When they asked us what we would like to eat (chicken, fish or beef) we chose chicken and they were told us that only the fish remain. (My husband doesn't eat fish). On the flight back that happened again...

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International Economy Tel Aviv - Shanghai

Helpful?
Thank Yael N
Andover, Massachusetts
Level 5 Contributor
62 reviews
29 helpful votes
Reviewed 3 days ago
NEW

Flight attendants regularly cleaned the bathroom and were very nice. I was surprised so many people huddled on and around the exit doors throughout the flight, as flight attendants were only in their designated seats by the exit door during landing and takeoff. Instead of 3 seats together on the sides, I wish Hainan had a 2-4-2 seating for an...

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International Economy Boston - Beijing

Helpful?
Thank EatDrinkPlayLove
Austin, Texas
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I've traveled quite a few times from the American continent to China, both from Mexico and the US. Hainan flight in a 787 fared less than other airlines in terms of comfort, attendants, and entertainment equipment. It was average in terms of entertainment selection, meals, and overall plane cleanliness. check-in and boarding was also similar to other airlines.

International Economy Tijuana - Beijing
Helpful?
Thank VladimirHernandez
Level 6 Contributor
174 reviews
48 helpful votes
Reviewed 3 days ago
NEW

Would loved to have had a few more inches in all directions on this flight. Leg room was okay; however, there was not enough shoulder room. I was sandwiched in on both sides making a 12-14 hour flight tough. They did provide me with nice gluten free meals.

International Economy Boston - Beijing
Helpful?
Thank Lydia S
Fremont, California
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW

We caught the tail-end of this flight after it arrived in Dublin from Beijing. I expected the plane to be a mess after such a long flight, but everything was clean and neat. The flight from Dublin to Edinburgh is barely an hour, and with a full B-787, it would be nearly impossible to do a drinks/meal service. So, they...

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Europe Economy Dublin - Edinburgh

Helpful?
Thank G_Chris_B2014
Houghton, Michigan
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed 5 days ago
NEW

First it was on time, and there were plenty leg room. The food was nice, and services were nice. I have no complains.

International Economy Beijing - Chicago
Helpful?
Thank 77traveler135
See travel tips for airlines
“Regularly check to see if your prepaid seat was changed to an undesired seat.”
EatDrinkPlayLove, 20 Sep 2018 | Read review
“We got a great deal on this flight so it was worth any discomfort!”
132lydias, 20 Sep 2018 | Read review
“Just sit back and enjoy crew may have limited English”
suzee22, 18 Sep 2018 | Read review
“Make sure you have an electronic translator handy. Some understanding limitations can be encountered.”
ersawa, 17 Sep 2018 | Read review
“Chongqing (China) to Lisbon (Portugal)”
albmart, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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