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Hainan Airlines


753 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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753 Reviews from our TripAdvisor Community

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753 reviews from our community

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Showing 501: English reviews
France
Level 5 Contributor
76 reviews
19 helpful votes
Reviewed today
NEW

I was supposed to fly with Hainan airlines on the 30/06/2018 from Shanghai to Paris CDG via Xian. My flight to Xian was cancelled because of bad weather. Ok this can happen. I was informed when I arrived at the Pudong airport. No emails were sent to me on that day only many hours later. Too late. I had to...

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Domestic Economy Shanghai - Xi'an

Helpful?
Thank Mirabel48
1 review
Reviewed 3 days ago
NEW

Hainan Airlines is not set up to serve Salt Lake area!!!! They are waiting passengers' time and money!!! They should cancel this service!!! Even though it looks cheaper when I booked it. I ended up pay more!!!! Don't even mention the time I wasted trying to change my flight. Booking the flight was not easy but I managed it because...

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International Economy Salt Lake City - Beijing

Helpful?
Thank Li S
Marcianise, Italy
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW

They lost my luggage! They sent it back to me after 8 days! 8 days!!!!! 8 days in China, for work, without anything!!!! None helped me!! The customer care didn't reply to me! They didn't update me about where my luggage was, if they found it or not!! I had an allergic reaction, I didn't have medicines with me. And...

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International Economy Brussels - Shenzhen

Helpful?
Thank MemyS93
philly
Level 4 Contributor
39 reviews
43 helpful votes
Reviewed 4 days ago
NEW
via mobile

With the exception of the unfortunate customer service on the phone the flight experience was good, with boarding, service, food and entertainment all leaving a nice impression.

International Economy Shanghai - Boston
Helpful?
Thank rutigi
Portland, Oregon
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 5 days ago
NEW

DO NOT ALLOW YOURSELF TO BE ROUTED THROUGH BEIJING AIRPORT. I travel a lot, and have not been in an airport more far-flung, disorganized, and unpleasant than the Beijing Airport. I do not expect everyone to speak English; but employees in international airports should be able to communicate a little with foreign travelers - not the case in Beijing. To...

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International Economy Seattle - Beijing

Helpful?
Thank Diane B
Level 4 Contributor
24 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Flew in April from Israel to Shanghai. 12 hour flight. Seats and Airplanes are good (clean and good legroom) + good entertainment system,. Service was a bit lacking on the way to Shanghai - no cold water for example... On the way back it was better

International Economy Tel Aviv - Shanghai
Helpful?
Thank Naftali T
Seattle, Washington
2 reviews
Reviewed 1 week ago
NEW

We traveled with a group from USA for 14 days. On departure day, we all line up to check in at the airport counter and proceed to the plane. My wife and I got assigned in the middle of the 4 seats. We both had someone sat next to us by the aisle. We were like a sandwiches. Amazingly, all...

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International Economy Shanghai - Seattle

Helpful?
Thank leonhorse
Clarks Summit, PA
Level 6 Contributor
134 reviews
27 helpful votes
Reviewed 1 week ago via mobile

Nonstop flight. Service was good. Food was OK for quality and quantity. Snack sandwiches and water was available in the galleys but not offered in the seats. Bathrooms were clean for the duration of the flight. Used busgate in Beijing, but baggage delivery was slow and delayed.

International Economy Chicago - Beijing
Helpful?
Thank spc354
Chelmsford, Massachusetts
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 1 week ago via mobile

My experience with Hainan has been fine until my recent trip from Chengdu via Beijing to Boston on 7/1. They canceled the first leg of my flight the night before my trip by a short message without providing me any rearrangement. I was put on hold for at least 45 minutes before I could talk to an agent who told...

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International Economy Chengdu - Boston

Helpful?
Thank Andy J
2 reviews
1 helpful vote
Reviewed 1 week ago

My son wanted to change his return flight. Hainan told me that I must cancel my son's flight first and then they would provide a new booking in 48 hours. Hainan called back 3 days later and said that they would not rebook and that I had to call the original agent (Priceline). Priceline told me that the open ticket...

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International Economy Almaty - Seattle

Helpful?
Thank MikeSigler
See travel tips for airlines
“Choose another company.”
Mirabel48, 16 Jul 2018 | Read review
“Do Not Take This Airline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
177lis, 13 Jul 2018 | Read review
“If traveling in Asia, elect an airline that goes through Seoul.”
fiddleheadbaby, 11 Jul 2018 | Read review
“Seeing we went with a tour, I have no tips about booking this airline at present.”
clairely2016, 28 Jun 2018 | Read review
“Food aplenty and drinks. Just enjoy.”
mickm121, 10 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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