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Hainan Airlines


947 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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947 Reviews from our TripAdvisor Community

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947 reviews from our community

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Showing 653: English reviews
Seattle, Washington
Level 5 Contributor
89 reviews
28 helpful votes
Reviewed 2 days ago
NEW
via mobile

Layflat seats, four course meals, pajamas, more movies than you have time to watch. I think the experts are right, if you have long flight, the dreamliner is much more comfortable. So if you're traveling to Asia, I don't think you can do much better than Hainan Airlines. I know they'll be my first choice.

Date of travel: November 2018
International First Class Shanghai - Seattle
Helpful?
Thank Dig D
Orangeville, Canada
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I thought this was a great flight. The seats are a little close together so I can't give it 5 stars. The food was surprisingly good and the service was personable and efficient. I really appreciated that they have a space at the back of the plane where they set up non-alcoholic drinks and snacks between the meal services. So,...

Date of travel: December 2018
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International Economy Toronto - Beijing

Helpful?
Thank MeredithDB
Dubai, United Arab Emirates
Level 6 Contributor
426 reviews
248 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew with them in Business Class several times and have to say, their Economy Class is fine too. It's a relatively short flight of less than 2 hrs and I got access to over 900 airport lounges world wide, so it's all right to be on the cheap seats occasionally. Flight was good, entertainment great, service really good and friendly.

Date of travel: October 2018
Domestic Economy Hangzhou - Beijing
Helpful?
Thank SQUALO85
Chicago, Illinois
Level 6 Contributor
83 reviews
23 helpful votes
Reviewed 4 days ago
NEW

I flew Hainan airlines last month and I was impressed with the service in business class. Everyone was very attentive; the in-flight menu was great, with many choices for both meals and drinks. This was my first time traveling to China, so I really appreciated their help when I landed. Someone was waiting for me outside of the plane and...

Date of travel: November 2018
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International Business Class Chicago - Guangzhou

Helpful?
Thank TravelerVG27
Gold Beach, Oregon
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Alaska partner, Hainan airlines takes excellent care of its travelers! Very good treatment by all staff! Very friendly and helpful even though I do not speak Chinese! This trip I flew to San Jose, Cal to Beijing and Beijing to Xian. 2 full meals and rear galley open for snacks and drinks throughout the flight. Very clean and comfortable planes....

Date of travel: November 2018
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International Economy Portland - Beijing

Helpful?
Thank RogueGuide
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Great airline,clean.Check in was seamless,lounge at Beijing and Calgary was great.First rate Food and Beverage,5 star quality.Staff was genuinely friendly,made you feel welcome and focussed on service.Excellent on boarded service,attentive and ensure ones comfort esp with total of 28 hrs travel time.Cabin manager Lisa Zhou and her crew was very very good.Preferred airline for myself and my company going forward.Thank...

Date of travel: December 2018
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International Business Class Hong Kong - Calgary

Helpful?
Thank jwlprosper
Melbourne, Australia
Level 1 Contributor
3 reviews
13 helpful votes
Reviewed 1 week ago

Worst flight I have even encountered both ways. Refused alcohol in business class saying they had run out. I even spoke to the Italian co-pilot who very helpful but said he could not force them to serve me a drink with my dinner but was bemused and said to complain to the airline and gave his name. On the way...

Date of travel: January 2018
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International Business Class Melbourne - Qingdao

Helpful?
Thank ling518
Toronto, Canada
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 1 week ago

I am not sure if you see the Ad's for this airline, but it goes like this, the stewardess waves her hand and everything appears....In my case, they could not even provide the basics. Flew multiple hops from Toronto - Beijing-Shanghai-Beijing (more on this later), and back to Toronto. Before going further, just a gist of how much I travel---normally...

Date of travel: October 2018
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International Economy Toronto - Beijing

Helpful?
1 Thank patrickt1112017
Sydney, Australia
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

I saw the ad and mentioned that you do not need a visa to go to Hainan island so i brought the tickets for our family to have a easy holiday and just found out it is even hard to meet the condition to have a free entry than go an get a visa. you have to put $10000 AUS...

Date of travel: December 2018
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International Economy Sydney - Haikou

Helpful?
Thank Arielbj
Sparks, Nevada
Level 6 Contributor
130 reviews
65 helpful votes
Reviewed 2 weeks ago

Meals were OK, but they promised complimentary beverages, such as wine, then said immediately that they had run out. This happened during both my flights. When I wandered towards the back for the restrooms, I realized that some passengers (male) knew to go to the back and finish off the wine reserves!? And our stewards, all female, probably had no...

Date of travel: November 2018
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International Economy Seattle - Beijing

Helpful?
Thank Lina005
See travel tips for airlines
“Try this once and your long distance travel becomes a pleasure”
jwlprosper, 5 Dec 2018 | Read review
“My tip is ...don't travel with them, definitely no stopover provided by them”
patrickt1112017, 2 Dec 2018 | Read review
“Kids who fuss, and we had some, could be easily distracted by a a simple walk up and down the aisles!!”
Lina005, 27 Nov 2018 | Read review
“Put aside your self- indulgences and just go with the flow. You will enjoy yourself much more.”
JohnBruch, 26 Nov 2018 | Read review
“Don't fall for this low frill carriers”
Pmjworld, 20 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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