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Hainan Airlines


548 Reviews
Headquarters: Guoxing Road, Haikou 570203 China +86-898-95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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548 Reviews from our TripAdvisor Community

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548 reviews from our community

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Showing 351: English reviews
London, United Kingdom
Level 6 Contributor
104 reviews
42 helpful votes
Reviewed 1 week ago
NEW

Domestic Chinese flight from Beijing to Shanghai, very reasonably priced. The check-in was efficient and friendly. The flight left on time, and the in-flight meal (included in fare) was one of the tastiest I have ever had on a plane - why can't all airline food be this nice? The plane itself was a little old, and perhaps could be...

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Domestic Economy Beijing - Shanghai

Helpful?
Thank TimothyF5
Calgary
Level 3 Contributor
19 reviews
12 helpful votes
Reviewed 1 week ago

I really love flying on Chinese airlines after the shabby service on North American airlines. There is more legroom, the planes are nicer, the attendants are attractive and kind, the food is better and the experience is less stressful. They dont treat you like a prisoner, unlike Canadian and US carriers.

International Economy Calgary - Beijing
Helpful?
Thank drj9000
Hong Kong, China
Level 4 Contributor
18 reviews
3 helpful votes
Reviewed 1 week ago

Very great service and crew! Seldom fly Hainan but pleasantly surprised. Even thought the flight was delayed a little bit...

Domestic Economy Ningbo - Shenzhen
Helpful?
Thank Jun S
1 review
Reviewed 1 week ago

I'm putting 5 stars, because I had to miss my flight due to medical emergency. The customer service reviewed my documents and allowed me to reschedule. The date was too far away, so I just bought a different ticket. They customer service was nice enough to mention I'm eligible for a refund. Sure enough, my money arrived. Honest company.

International Economy San Jose - Bangkok
Helpful?
Thank Slav E
USA
Level 5 Contributor
88 reviews
33 helpful votes
Reviewed 2 weeks ago

Absolutely disgusted. I paid $2080 for my round trip ticket. Someone in my family has fallen very ill and I need to change my flight earlier and they quote me $2890 to change the second leg of my trip! That's almost 50% more than I paid for 2 flights! This is not right!

International Business Class Los Angeles - Changsha
Helpful?
1 Thank Je888
Las Vegas, Nevada
Level 4 Contributor
46 reviews
43 helpful votes
Reviewed 2 weeks ago

I had,a business class ticket but then days before I left I had to have a pacemaker installed. Hainan Airlines was very understanding and gave me a full refund. I greatly appreciate hainan airlines.

International Business Class Las Vegas - Bangkok
Helpful?
Thank bigorange1
Toronto, Canada
2 reviews
1 helpful vote
Reviewed 2 weeks ago

Amazing world-class airline and service! Amazing seats, service and menus for meal selection. You will love them!

International Economy Phuket - Toronto
Helpful?
1 Thank jonpax123
1 review
2 helpful votes
Reviewed 2 weeks ago

Hainan was great. For what I paid being so cheap and affordable, where else are you going to get a return flight to China? Also, the flight is direct to China. Hainan takes a faster and safer route compared to the other airlines. Hainan flies over Northern Canada, Manchuria and then to Beijing. A shorter and safer route only about...

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International Economy Toronto - Guangzhou

Review collected in partnership with Sky-tours

Helpful?
2 Thank CsabaKovacs
Da Nang, Vietnam
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed 3 weeks ago

I had a flight from Hong-Kong to Brussel and back. Two times my luggage was delayed for in total 5 day's. When I asked the ground staff about what happened they told me that this happen every day. Hainan is blaming Hong-Kong Airlines and Hong-Kong Airlines is blaming Hainan Airlines. So 0% service for the customer. When the luggage finally...

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International Economy Hong Kong - Brussels

Helpful?
1 Thank Merijn M
Saint Louis, Missouri
Level 3 Contributor
22 reviews
25 helpful votes
Reviewed 3 weeks ago

I have to begin by saying that I was a little nervous taking this airline. I think it is because I have never heard of it before. It turns out that this airline was not only nice but trumps all of our airlines in the US. The staff was very friendly, helpful, attentive and professional while the plane which was...

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International Economy Chicago - Beijing

Helpful?
3 Thank 94traveler2014
See travel tips for airlines
“Best to use Internet for booking which is difficult if you don't have a Chinese bank account.”
TimothyF5, 11 Feb 2018 | Read review
“Check in as early as possible”
juns2018, 8 Feb 2018 | Read review
“You will love them!”
jonpax123, 31 Jan 2018 | Read review
“dont fly with this company”
, 25 Jan 2018 | Read review
“Do online check-in.”
338rochelleh, 25 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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