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GOL Airlines


14,174 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,174 Reviews from our TripAdvisor Community

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14,174 reviews from our community

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Showing 405: English reviews
Montreal, Canada
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed yesterday
NEW

Great airline, cheap and some free in flight service. Clean and very efficient flight attendants.. flights are on time.

Date of travel: January 2019
Domestic Economy Salvador - Rio de Janeiro
Helpful?
Thank caducastro
Columbia, South Carolina
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 6 days ago
NEW

The is a 8-hours flight from Brazil to Orlando. It is a good option because it is a direct flight to the U.S. The meals available on board were free, and were very good (above average for airlines) which surprised me a bit. The flight was a bit noisy since there were some high school kids (about 50) traveling to...

Date of travel: January 2019
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International Economy Brasilia - Orlando

Helpful?
Thank gussch1987
Rio de Janeiro, RJ
Level 6 Contributor
351 reviews
72 helpful votes
Reviewed 1 week ago

Their website is NOT user-friendly. Tried to buy the tickets on their site, but it was too painful, so I bought the tickets on Expedia. On the day we were flying, there was bad weather at the destination - I understand this will lead to delays. But their information flow was terrible. - GOL flights to our destination, both earlier...

Date of travel: January 2019
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Domestic Premium Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank kccarlson
Miami, Florida
Level 3 Contributor
23 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Since purchasing the tickets I was bit apprehensive give the long flight in a 737, experience at the airport was bit weird, nothing too stressful but bit disorganized. Onboard service was excellent, seat was a bit tight for me but I’m not tiny so was to be expected. Arrival in Brasilia is very efficient, much easier compared to Rio or...

Date of travel: December 2018
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International Economy Miami - Brasilia

Helpful?
Thank 252gustavor
Montreal, Canada
Level 6 Contributor
2,408 reviews
1,641 helpful votes
Reviewed 1 week ago

This was a short flight , about one hour , and we still got food service ! The crew was really efficient . The plane was fairly new and the flight was smooth . Check in could have been more efficient and this was the only glitch to otherwise an excellent flight !

Date of travel: December 2018
Domestic Economy Santarem - Manaus
Helpful?
Thank belleretraite
Roanoke, Virginia
Level 4 Contributor
33 reviews
27 helpful votes
Reviewed 2 weeks ago via mobile

We experienced very poor customer service when flying with GOL on our recent trip to South America. The staff appeared disgruntled and disorganized throughout the entire experience. Not one smile, not one seemed willing to assist with instructions and all of the staff appeared unhappy. The actual flight offered nothing but crackers for a 4 hour flight, which is atypical...

Date of travel: January 2019
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Domestic Economy Manaus - Rio de Janeiro

Helpful?
Thank marla247
Vienna, Austria
Level 6 Contributor
124 reviews
63 helpful votes
Reviewed 2 weeks ago

19.12.18 So once Againg the Flight no is G 31436 (5) Numbers. I came from LHR to GRU Celeby in Vienna ws not able to get the right labels till GYN on the bags, But anyway so i had to get late to checkin again at GOL. The crew from checkin was really unfriendly! The Lady at the checkin understands...

Date of travel: December 2018
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Domestic Economy Sao Paulo - Goiania

Helpful?
Thank Dr_Ludi
London
Level 6 Contributor
234 reviews
124 helpful votes
Reviewed 2 weeks ago

improved a lot since our last trip. Now you can take 10 kilos on board which makes more sense as Brazilians never travel light. Impressed that on a short flight they still serve drinks and a snack, something long abandoned by their Lantam competitors. Prices are always competitive and reliability excellent. Cant think of anything negative. apart from their website...

Date of travel: December 2018
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Domestic Economy Vitoria - Foz do Iguacu

Helpful?
Thank goodtogethome
Level 1 Contributor
1 review
Reviewed 3 weeks ago via mobile

Gol is always on time. The experience has been among the best I’ve had in airports in Brazil and abroad. The airport agents and flight crew are awesome, making the flight experience much better. I completely recommend Gol for those who flight through Brazil and to those international destinations operated by this amazing airlines company.

Date of travel: December 2018
Domestic Economy Macapa - Fortaleza
Helpful?
Thank Pedro d
Rio de Janeiro, RJ
Level 6 Contributor
1,100 reviews
444 helpful votes
Reviewed 3 weeks ago via mobile

Gol had been clearly improving in recent times. However, due perhaps to Brazil financial crisis, things have been slippering. Low cost and low level food, some unfriendly crews, in spite of its keeping on time with schedules. Needs improvements.

Date of travel: August 2017
Domestic Economy Rio de Janeiro - Curitiba
Helpful?
Thank carlosmp
See travel tips for airlines
“Great fares at Gol airlines”
caducastro, 18 Jan 2019 | Read review
“Don't forget to download the entertainment app before the flight.”
gussch1987, 13 Jan 2019 | Read review
“Speak Portugues”
Dr_Ludi, 5 Jan 2019 | Read review
“Passengers with small children, pregnant passengers and the elderly have priority boarding”
genpou, 22 Dec 2018 | Read review
“Avoid at all costs”
savannahmayor, 21 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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