Finnair
Overview
3.58,634 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Finnair
Airline Alliance
oneworldAirline Summary
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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3.5
8,634
Excellent
2,654
Very good
2,833
Average
1,231
Poor
576
Terrible
1,340
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David L
Plano, Texas
245 contributions
Horrible new Business Class Seating
Dallas - BangkokInternational
The new business class seating is very uncomfortable. There is no foot rest and they don’t recline. Finnair chose them because they are cheaper, lighter, and require less maintenance. All three reasons are about cost savings, sacrificing comfort and utility. We took 4 different 10-12 hour flights, and my back was sore after every one. Laying down is a complex maneuver,
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 19 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mala B
3 contributions
Disappointed
Helsinki - New DelhiInternational
Initial flight to Helsinki was canceled and notified very late
The return flight Bathroom cleanliness was not the best.
Food was horrible
Date of travel: January 2025
Written 18 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lubna A
4 contributions
WORST AIRLNE EVER
Dubai - KuusamoInternational
The worst airline, you guys delay my flight from dubai and affect my itinerary then want me to pay extra to extend my flight back to dubai so my trip doesn't get affected because of unclear reason of delay!
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 18 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ahmed A
3 contributions
Finnair is a monopoly, thieves and keep us hostages.
Kulob - OuluInternational
I recently had a disappointing experience with Finnair, particularly on their Oulu to Helsinki route. The ticket prices are exorbitant, often exceeding 400 Euros for a flight that lasts less than an hour. This pricing feels unjustifiable, especially given the lack of in-flight services. The overall service quality was subpar, with minimal offerings on board, and the staff's attitude left much to be desired. It's clear that Finnair holds a monopoly on this route, which likely contributes to the poor service and high prices.
Additionally, reaching customer service was a frustrating ordeal. Phone wait times exceeded an hour, and the chat service was even worse, with delays of up to three hours. This level of customer support is unacceptable and adds to the overall negative experience.
In summary, my experience with Finnair was highly unsatisfactory in every aspect, from pricing and service quality to customer support. I hope they take steps to improve, as the current state is far from acceptable.
Date of travel: January 2025
Seat comfort
Customer service
Value for money
Food and Beverage
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gena K
1 contribution
The worst company
Helsinki - DüsseldorfEurope
the worst airplane company in the world. terrible website which lie to you. do not flight by Finnair. you have problems only
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Damaged zipper just after luggage drop at Zürich airport 20’ after landing.
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Hema Nair
5 contributions
Never travel via Finair if you have alternative options. WORST customer experience. They will get you stranded in some airport with no help!
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Trail64861401312
2 contributions
Just take some Wizzair or Ryanair. At least then you can expect these kinds of
things based on budget
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liketotraveltoronto
Toronto, Canada
70 contributions
Best way to have a good flight is to pick another airline. One where they respect you and care about their customers.
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