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Etihad Airways


11,677 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,677 Reviews from our TripAdvisor Community

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11,677 reviews from our community

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Showing 8,292: English reviews
Yorkshire, United Kingdom
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed today
NEW

The flight was very good but the food was not! The aircrew were very friendly and polite! Would have preferred Emirates

Date of travel: October 2018
International Economy Manchester - Abu Dhabi
Helpful?
Thank Fossil70
Nottingham, United Kingdom
Level 5 Contributor
90 reviews
43 helpful votes
Reviewed yesterday
NEW
via mobile

My husband and i used etihad to go and see the F1. What a fantastic service. Staff were extremely helpful professional and attentive. I would definitely use again

Date of travel: December 2018
International Economy Manchester - Abu Dhabi
Helpful?
Thank viks100
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

The Flight was smooth and the service was very professional. The Jet airways staff at Delhi airport for the flight Del to Abu Dhabi were very courteous . The flight itself was very nice and the service was good. The Abu Dhabi to LHR flight was excellent too.

Date of travel: November 2018
International Economy New Delhi - London
Helpful?
Thank Manik D
Wheaton, Illinois
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed yesterday
NEW

Business class travel was wonderful right from check in.In flight service was excellent .Food was suburb

Date of travel: November 2018
International Business Class Kochi (Cochin) - Chicago
Helpful?
Thank Velu S
Abu Dhabi
Level 3 Contributor
17 reviews
14 helpful votes
Reviewed yesterday
NEW

Certainly not the best business class we have ever used . Narrow seats made into a bed overnight were rock hard . Other airlines offer a small mattress to soften the position , not so Etihad . Front and back facing seats are a bit off putting so only the centre set of seats are side by side .

Date of travel: October 2018
International Business Class Brisbane - Rome
Helpful?
Thank 271roym
Brighton, United Kingdom
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

The Etihad lounge at Heathrow is a huge disappointment the only benefit is the gate is opposite. Boarding was chaotic not what I expect when travelling First Class. The First Class Apartment was great, spacious, super clean. The food was ok, the bed was made up so.I could.sleeo for a few hours which was great a full length bed. On...

Date of travel: November 2018
More 
International First Class London - Abu Dhabi

Helpful?
Thank AntonKB
Sligo, Ireland
Level 5 Contributor
73 reviews
62 helpful votes
Reviewed yesterday
NEW
via mobile

My case and contents were damaged on arrival in Dublin. I submitted a claim but despite numerous emails they are all being ignored. My claim has still to be resolved. Unless I receive an immediate response I’m going to contact Tony Douglas the Chief Executive and very member of the Etihad Airways board directly.

Date of travel: November 2018
International Economy Goa - Dublin
Helpful?
Thank johnire01
Sydney, Australia
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

First class product excellent from check in to arrival. Ground staff and all flight staff friendly and happy to help. Food and beverage service cannot be faulted.

Date of travel: December 2018
International First Class Sydney - London
Helpful?
Thank ernestpaulw
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello, we are happy to hear that you liked your experience in our First Class. Thank you for sharing your feedback about the staff and the catering service on board. We are looking forward to welcoming you on board again soon. *Marc

Date of travel: December 2018
More 
International First Class Sydney - London

Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Flight was slightly delayed because of the traffic in the Mumbai skies! I asked for extra leg space seat. Paid around 30 euro for the first seat just behind business class. The crew on the flight to India from Brussels was quite good. But on the way back to Brussels was not better. Meals were nice! No menu cards like...

Date of travel: December 2018
More 
International Economy Mumbai - Brussels

Helpful?
Thank AnilR781
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Anil, we are glad to hear that you liked your overall experience as well as the meals on board. Thank you for flying with us and for sharing your experience. We would be happy to welcome you on board again soon. *Marc

Date of travel: December 2018
More 
International Economy Mumbai - Brussels

Polokwane, South Africa
Level 4 Contributor
37 reviews
1 helpful vote
Reviewed 2 days ago
NEW

We had a stop-over at Abu-dabi but the whole flight was without any problems. The food and service on the flight was very basic and not of bad quality ans is what you can expect to find.

Date of travel: August 2018
International Economy Johannesburg - Rome
Helpful?
Thank barendh2018
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi there, we are happy to hear that you enjoyed your flight with us. Thank you for flying with us and for sharing your feedback. We would be glad to see you on board again. *Marc

Date of travel: August 2018
More 
International Economy Johannesburg - Rome

See travel tips for airlines
“Business class was great”
paravels, 11 Dec 2018 | Read review
“Coming from Brisbane, dont bother with business lounge. Shared with New Zealand and frankly its the pits ,not worth the effort to go there”
271roym, 11 Dec 2018 | Read review
“Ask assistance with rude passengers, the staff are quick to sort them out. Buy the minimum in Abu-Dabi, very expensive.”
barendh2018, 10 Dec 2018 | Read review
“The best sector was Sydney to Abu Dhabi on the A380 with plenty of leg room”
carolinej977, 10 Dec 2018 | Read review
“Choose another carrier”
CHK1961, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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