Etihad Airways

Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

00 971 2 599 0000

Website

3.522,066 reviews

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Etihad Airways

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).

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4,379

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2,879

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Ang W

2 contributions

Terrible experience from transfer desk at Abu Dhabi

Abu Dhabi - SingaporeInternational

1. Flight was delayed by 7 hours and 55mins from 22 Mar 1005pm to 23 Mar 0600am. We were flying from rome, and had a transfer at abudhabi before going to our final destination at singapore. Flight from Abu Dhabi was the one that was delayed, and it was with etihad. 2. Went to the transfer desk to seek for welfare, such as meal vouchers and accoms because we read on the etihad official website FAQ that flights delayed beyond 4hours would comprise reimbursements, including meals and accommodation. Accommodation would only be provided if the delay in flight resulted in the need for us to stay a night in abu dhabi, which is true in our case since the flight was delayed from 10pm to the next day 6am. 3. Transfer desk had a dismissive attitude. In particular, Mr Kenneth and Mr Zubair who was the team leader of the transfer desk said that they would only provide us meal vouchers and no accommodation. He refused to listen to our explanation and initially blurted shocking words like "i belong to the ground service and not etihad Airways, we follow our internal rules which states reimbursement for accoms are only meant for flights with a delay of more than I hours (which is oddly coincidental since our flight delay was 7 hrs 55mins)", "i don't know why the website said 4 hours but our internal policy says 8 hrs", and the best of them all: "a delay from 1005pm to 6am does not count as a night spent in abu dhabi". All of the above came from Mr Zubair. I showed them the etihad FAQs that clearly wrote the 4hours requirement, and asked them to show me their "internal policy" that stated 8 hrs. They initially said it was internal and that they could not show it to us, and after about 1hour when Mr Zubair showed it to us, he simply said that that was what they abide by and REFUSES to check with his colleagues or bosses on why was there a discrepancy between their internal policy and what was shown on etihad FAQs. Anyway, we gave up talking to him, his tone was dismissive the entire time. 4. It took us a total of almost 2 hours before one helpful staff member, Mr Vishnu, really engaged us and helped us. We finally managed to secure an accoms. By then, time was 830pm. We landed at about 6pm in abudhabi. 5 stars to Mr Vishnu. He even arranged transport for us to and fro hotel since it was outside of the airport. 5. Hotel was good. But disaster struck again when we had to check in the following morning. I was denied entry with my boarding pass because they said my flight was yesterday (22 mar). I told them my flight was delayed (by the way, it was delayed again to 630am so in total the delay was definitely more than 8 hours), but they said i had to get a new boarding pass. I walked to and fro the check in counters for etihad and passport control twice, before someone came in and helped me to get in. I did not need a new boarding pass. How does the airport update its system when there is a flight delay? I am buffled. Shouldn't the system update itself accordingly to the new departure time? Painful experience. Do not recommend etihad Airways to anyone at all.

Date of travel: March 2025

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Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DrBuddah

68 contributions

1st time using Etihad

London - SingaporeInternational

The warm welcoming from the lady at check-in is what you want at the start of an early morning. Making you feel so relax before boarding. Her smile and present and how we were handle definitely makes a difference. The overall flight and service on the plane was great especially breakfast roti and curry for a plane it was full of favors. I'm 5'10 and no issue with leg room. When I did buy extra for leg room as I don't like the person in front reclining the leg room was absolutely amazing heading back to London . The one I liked about Etihad they separate business and 1st first passenger so lower desk from front to back is economy. I will definitely fly with them again

Date of travel: February 2025

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Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sightseer66866373408

4 contributions

Overall would recommend. But to chennai, flights were cattle class. e

Chennai (Madras) - LondonInternational

Wide seat in flight food from Abu Dhabi was good. In fact excellent. But Asia sector flights were terrible. Chennai to Abu Dhabi was a nightmare. Just two toilets for 150 and 180 passengers. Food and drinks were average. Quantity was inadequate

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

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Food and Beverage

Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.