We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Etihad Airways

18,892 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,892 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
Read more
18892Reviews
6295Photos
100Tips
Traveller rating
  • 5,387
  • 4,174
  • 2,821
  • 1,768
  • 4,747
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Arno V wrote a review Today
1 contribution
Brussels - Abu Dhabi
International
As a business owner inside of the UAE, I anticipated the transition to Dubai, including the relocation of my tiny 3kg Pomeranian, to be smooth with Etihad — expectations that were quickly dashed. Despite shelling out $3,000 for a return ticket, ensuring our furry friend could join us in the cabin, the service has been abysmal. The ordeal of getting my dog into the UAE has been unnecessarily complicated. A week of relentless emails and support tickets has led to a carousel of surface-level responses, reiterating the same unhelpful process — even with all the required documents in hand. Attempts to seek clarification via phone calls only added to the frustration, with endless hours wasted on hold. It's astounding how a seemingly simple process can be made so convoluted and time-consuming, especially given the premium cost. This entire situation has not only tarnished the joy of moving to Dubai but has also cast doubt over the decision to invest and reside here. For an airline that exclusively permits pets in the cabin, the lack of streamlined support and customer service efficiency is unacceptable. In good conscience, I cannot recommend Etihad to fellow travelers or pet owners, set aside business owners that need efficiency and speed to stay on top of their business. The only thing this experience has managed to ‘transport’ is my disappointment and reevaluation of my business prospects in the UAE. Aside of that, I had a flight without my dog before and the overall in-cabin service is amazing, just not used to businesses charging a premium to serve at a low level like the one we see here.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
charl r wrote a review Today
1 contribution
Johannesburg - Beijing
International
I was supposed to fly from Johannesburg to Dubai from Dubai to Beijing. The flight was so late. I missed my second flight. They told me that they will arranged a second flight for me the next day at nine at night I had to sit and wait for nine hours to get my visa done just so I can go to a hotel and take a shower before my next flight. That meaning, I had to pay for everything that I wanted in Abu Dhabi. They gave me one single voucher of a small little burger and a cool drink for the whole night. They booked me in a hotel to freshen up with no bags now I am struggling to find transportation back to the airport for my second flight as no one knows any information that was given to me, i’m also sitting at the hotel they booked me in with no food nothing this is the worst flight ever worst flight experience I’ve ever had do not fly with these people and if you do make sure your layover is about seven hours do not worry about saving a little bit of money it is definitely not worth it. The only thing that they told me is that only arrange for business class. Obviously, I’m economy. They don’t care about me. No one has actually even tried to get in contact with me. I’ve been waiting and I’m also with 16 other people from India and South Africa that went through the same experience together.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Akash Jyothis Parappurathu wrote a review Today
Dublin, Ireland1 contribution
Kochi (Cochin) - Abu Dhabi
International
The occurrence took place on a flight from Cochin to Abu Dhabi which was a connecting flight with Dublin as it's final destination. The flight number was EY 283 which took off from Cochin from around 22:15 pm local time IST. We were seated in 35D, 35F, 35E and 35C. Firstly, we had ordered a Hindu meal for all four of us. The flight attendant gave one of us a Hindu meal and told the rest of us that we had not ordered it although it clearly says on our boarding pass - HNML. She said there were no more Hindu meals left and that we had an option of fish - after which she said it would take 15 mins to provide it. But after 15 mins they said there was no fish meal either. Then another flight attendant got down on her knees and proceeded to over dramatically apologize to us, in the presence of everyone else on the plane which we felt as being very insulting and embarrassing as well as patronizing. She was saying sorry so long and so much my mother had to plead to her to get us any meals which they actually had. Eventually we got non Hindu meals which were not very appetizing and whilst we were halfway through them, they came and said they got some meals from first class to provide to us. Having already eaten and very disappointed with the whole scenario, we declined. We paid a lot of money for the flight tickets and we had hoped a company like etihad would treat us well and with respect but unfortunately we were proved wrong. It was a horrible experience. The service, flight attendants and their behavior was very poor.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
A.D. wrote a review Yesterday
Nice, France34 contributions42 helpful votes
Colombo - Abu Dhabi
International
I wanted to add a luggage for my trip from Colombo to Abu-Dhabi, because 7 kg allowed on the fare were not sufficient for me. 23356 LKR aka 72€ for 10 kg of weight or 145€ for 20 kg, are you people serious? Even the worst European low-cost company doesn't have such exorbitant charges. What a shame, I couldn't believe Etihad has fallen so low, it's the last time my family travels with this airline.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Etihadairways, Manager at Etihad Airways
Responded today
Hi there, we understand your concerns, however extra baggage price varies from route to route. It's nearly always cheaper to book extra checked luggage in advance rather than paying excess baggage fees at the airport. We offer up to 30% discount on excess baggage rate if you purchase in advance online or through our call center. Thanks. *Zoe
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
nishad u wrote a review 17 Apr
1 contribution
Dubai - Doha
Middle East
extremely disappointed. ethihad has a capability of hiring such heartless people. they did not allow me to travel for some unbelievable reasons they invented. I had traveled to doha with the same haya visa before through other airlines n stayed there for about 2 weeks. but ethihad staffs informed so hearlessly, without even considering the possibility that they might be stupid and ignorant of the rules. I lost my money and precious time becoz of them. I'm never ever going to travel with ithihad as this was not my first experience with them. I traveled 5 times in ethihad just coz they were cheaper compared to other airlines and each time they had to make it difficult for me n my family. I heard similar and worse experience for my friends and others too. but this was the first time they did not let me travel. I will also make it a point to write negative review against them every day in all sites as possible.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
Hi there, we're sorry to hear about your experience. Please reach out to us via our social media channels (Twitter, Instagram or Facebook) with more details, or file an official case through our feedback form: http://bit.ly/EYFeedback, and our team will look into this further for you. Thanks. *Zia
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
luggage post trip
PreviousNext
123456
avatar-image
charl r wrote a tip Today
"Flight emirates"
avatar-image
minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
avatar-image
Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
avatar-image
Teresa T wrote a tip 12 Apr
"First fight from Tokyo to Abu Dhabi on same airline great leg room meal ok."
avatar-image
Tim P wrote a tip 11 Apr
"Based on my experience, I would suggest you try a different frequent flyer programme."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Etihad Airways

Search flights

Round TripOne-wayMulti-city
Depart
Fri, 03/05
Return
Fri, 10/05
Travellers
1, Economy