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Etihad Airways


10,941 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,941 Reviews from our TripAdvisor Community

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10,941 reviews from our community

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Showing 7,745: English reviews
Abu Dhabi, United Arab Emirates
Level 6 Contributor
123 reviews
100 helpful votes
Reviewed yesterday
NEW

After being a loyal customer for 14+ years, we think this will be our last flight with Etihad (despite living literally next to the AUH airport). To say the standard has dropped is the biggest understatement. Etihad have gone from being truly world-class to, quite simply, a joke. When we discuss their failings with our friends, we actually laugh about...

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International Business Class Chengdu - Abu Dhabi

Helpful?
Thank FrequentTravellerUAE
1 review
3 helpful votes
Reviewed yesterday
NEW

Never ever ever had such worst and arrogant staff interaction with Etihad ever. I was at the boarding gate 25 minutes before the scheduled departure. The lady at the counter took my boarding pass so she could enter me into the system and one of her coleague who also happened to be a women suddenly questioned me by calling my...

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International Business Class Frankfurt - Abu Dhabi

Helpful?
3 Thank Kamran N
Leeds, United Kingdom
Level 6 Contributor
236 reviews
111 helpful votes
Reviewed yesterday
NEW

I normally use another airline but the prices have risen so much and the schedules have changed drastically so I thought I would give Etihad a try and I was very pleased with the airline. The business class seats, although quite small, were very comfortable, the service by the air crew was excellent and the food served was very enjoyable...

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International Business Class Manchester - Kuala Lumpur

Helpful?
Thank Steady
Level 4 Contributor
8 reviews
Reviewed yesterday
NEW
via mobile

Our holiday started on the 7th of may 2018 from Seychelles to Abou Dabi economy class.. had transit of 7 hours... When we went to do our check in for Manila come a surprise that we have been upgraded to business class. That was a very nice from the company. Welcome drinks and a wonderful breakfasts been served... I really...

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International Economy Victoria - Manila

Helpful?
Thank Rajiv M
Noosa, Australia
Level 6 Contributor
106 reviews
43 helpful votes
Reviewed yesterday
NEW

good food staff really pleasant but we didn't like their seating policy - aircraft 3/4 full but all the good seats were not taken and we asked if we could move - "no, only if you pay extra" so they sat vacant all flight.

International Economy Brisbane - London
Helpful?
1 Thank davidinnoosa
Cardigan, United Kingdom
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

Flew from Manchester to Sydney then Brisbane to Manchester Buisiness Class. Flights all on time, wonderful service, good food. Comfortable bed, helpful staff. My daughter and I travelled with her 3 year old. The staff were really good, nothing too much trouble. We put her bed down and she slept 10 hours out of a 14 hour flight. Buisiness class...

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International Business Class Manchester - Sydney

Helpful?
Thank sbutcher912
Level 3 Contributor
23 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Improvements need to be made to the app! When we tried to reserve and book our seats online there were issues with the payment side which left us unsure if the seats were reserved. We called "customer service" to find the answer. I put this like it is due to the lack of service we received and questions going round...

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International Economy London - Sydney

Helpful?
Thank Henry T
Mandurah,WA
Level 5 Contributor
73 reviews
33 helpful votes
Reviewed yesterday
NEW

Recent holiday trip from Perth to Ireland. Flight over was uneventful. Etihad service is fairly standard for the better airlines, Seats are maybe a bit thinner than some, though legroom was ok in economy. Food tolerable. Layover time in Abu Dhabi is good - in fact, by the time we were bussed to the terminal and walked though to the...

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International Economy Dublin - Perth

Helpful?
Thank Metceni
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I work in London and have to travel frequently to Australia. I ended up flying Etihad at the time because they offered the lowest business fare and the layover in Abu Dhabi both ways between UK an Australia is only 2 to 3 hours. They have great shower facilities in their lounges in Abu Dhabi, so I always take a...

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International Business Class London - Sydney

Helpful?
Thank Alan G
Lanchester
Level 4 Contributor
30 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

Etihad return trip from a 5 day break in Abu Dhabi Check in was easy and quick The airport well kept and compact. Staff at duty free follow you around this is off putting if you are just browsing. Flight gate was 32 and misleading we went to 32 to be told to retrace our steps as we were "economy...

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Domestic Economy Newcastle upon Tyne - London

Helpful?
Thank Elaine S
See travel tips for airlines
“Fly Emirates instead.”
FrequentTravellerUAE, 22 Sep 2018 | Read review
“Don’t travel on this airline if u have a tiny bit of self respect even if u get a free ticket”
332kamrann, 22 Sep 2018 | Read review
“look at seat guru”
davidinnoosa, 22 Sep 2018 | Read review
“Compare prices with Qatar Air, Turkish Air, and Emirates Air. Emirates Air might be a better experience if the cost is similar.”
ShadyJ_11, 21 Sep 2018 | Read review
“Book with someone else................”
michaelwraight, 21 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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