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Etihad Airways


8,944 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,944 Reviews from our TripAdvisor Community

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8,944 reviews from our community

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Showing 6,178: English reviews
Melbourne, Australia
Level 2 Contributor
9 reviews
5 helpful votes
Reviewed today
NEW

This was the last sector of 4 trips with Etihad for our holiday and with each trip the experience became worse. The seats are very narrow with little leg room. They ran out of meal choice. The few rows before & after me were offered fish & rice. I do not eat fish on aircrafts as I have previously had...

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International Economy Abu Dhabi - Melbourne

Helpful?
Thank NetteL11
Manchester, United Kingdom
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed today
NEW

The second time we have flown with Etihad Very friendly and efficient staff. Great service, good quality food. Paragraph cabin/seats need an upgrade. Entertainment system was okay, not great and most certainly not the best

International Business Class Manchester - Male
Helpful?
Thank Y7507FNandrew
oxfordshire
Level 5 Contributor
73 reviews
86 helpful votes
Reviewed yesterday
NEW

I had expected Etihad to be on a par with Emirates but it was far inferior. The range of entertainment was unimpressive, the food was absolutely dreadful, verging on inedible, (even a member of the cabin staff was laughing at the snack offering at the end of the flight into London), the staff member who checked us in in Abu...

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International Economy London - Abu Dhabi

Helpful?
Thank robbiefan
Islamabad, Pakistan
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed yesterday
NEW

I had a very average experience with the air lines . Seats were narrow and leg space minimal . I did not like the food quality at all , it needs so much improvement... The service was ok ,, average all the way ,, Although I was lucky to find an empty seat next to me but even that was...

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International Economy Islamabad - Washington DC

Helpful?
Thank ANazir
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

I was pleasantly surprised because it was not the first time flying using this airline. However, this time, it felt different. The chairs were more comfortable, the Staff were always hands on. Having a dietary issue is difficult but they were on point when it came to delivery of food. Its one of the flights i choose to take especially...

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International Economy Nairobi - Kuala Lumpur

Helpful?
Thank Winne G
Byron Bay, Australia
Level 6 Contributor
53 reviews
24 helpful votes
Reviewed yesterday
NEW

We had to make a quick decision on our flights so I had to take what was available and we were very pleasantly surprised. Check in was easy, the staff very friendly. The A380 is much better than the second half of the trip on the Dreamliner...but was still, OK...it just needs bigger seats with more leg room, The food...

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International Economy Brisbane - London

Helpful?
Thank 886annie6060
Belgrade, Serbia
Level 4 Contributor
32 reviews
5 helpful votes
Reviewed yesterday
NEW

My wife and me traveled to Peterburg Rossia in jun last yea. We travelled to visit some friends wich we had met ai n Hurgada year before. It was very chip flight. Etihad oganize the sale chip flights from Belgrade every weekend. They call that action "srecni petak, srecna subota, srecna nedelja" or in english " happy friday, happy saturday,...

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Russia Economy Belgrade - St. Petersburg

Helpful?
Thank micaba
Robina, Australia
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW

The business class advert suggests comfortable seating, pyjamas and great food and service. Alas there were no pyjamas, the seating in business class was very small and uncomfortable and the service was slow and not particularly good. Boarding the aircraft was chaotic with no preferential boarding for children or those with infirmity of any kind. The result was a free...

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International Business Class Abu Dhabi - Brisbane

Helpful?
Thank barbourshopmbf
Harrison, Arkansas, United States
Level 5 Contributor
69 reviews
13 helpful votes
Reviewed yesterday
NEW

The customer service was satisfactory, round trip. There were some issues on the return flight, some of which were out of the airline staff control (not enough non-vegetarian meals). There were a few flight attendants that seemed to show a bit of frustration but overall it was okay. The lead had to endure a ridiculous customer complaint for the issue...

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International Economy Nashville - Kolkata

Helpful?
Thank Heather H
Cologne, Germany
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed yesterday
NEW

We were flying with Etihad Airways for the first time during our traveling from Europe to Asia. Both flights to and from Abu Dhabi were on time and the service was ok. In principal the flight was good but the legroom for a tall person just not enough.

International Economy Dusseldorf - Bangkok
Helpful?
Thank Volker D
See travel tips for airlines
“Get an exit row if you can. The Dreamliner is very small the A380 is better.”
886annie6060, 18 Apr 2018 | Read review
“Poor seating and if anyone travelling with an infirmity or disability, Dreamliner aircraft may not be suitable for their needs.”
barbourshopmbf, 18 Apr 2018 | Read review
“If seats in Business class are improved aa also cabin food service, I will raise my overall rating to excellent.”
Krishk111, 17 Apr 2018 | Read review
“Book early, select seats early, do online check-in, be nice and be yourself.”
, 17 Apr 2018 | Read review
“Book a window seat on the 787 as they are large and the window seats offer more shoulder room.”
rolandd962, 16 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.
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