We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Emirates

64,777 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates
Overview
4.064,777 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search Emirates flights
Full view
About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
Read more
Airline Deals
Search Emirates flights
64777Reviews
22787Photos
100Tips
Traveller rating
  • 36,410
  • 14,025
  • 5,927
  • 3,086
  • 5,333
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
LoveTravel567670 wrote a review Yesterday
Toronto, Canada2 contributions3 helpful votes
Toronto - Dubai
International
The service quality of Emirates has significantly declined in recent times. During my recent trip from Toronto to Dubai and back in early March, I found Emirates to be punctual, receiving a rating of 10 out of 10 for on-time performance. However, I was disappointed with the treatment of passengers by the cabin staff, particularly in the economy class. On Airbus A380 planes, I observed cabin crew members scolding passengers, disregarding specific dietary requests (promising to follow up but failing to do so), and neglecting a medical emergency when a passenger was nearly unconscious (despite her husband's pleas for assistance). As a result of these experiences, I am deeply disappointed with the airline's performance and have decided not to choose Emirates for future travel to the Middle East region.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
MaDier90 wrote a review Yesterday
Boston, Massachusetts246 contributions70 helpful votes
Boston - New Delhi
International
I was horrified to belatedly realize that I had not cancelled my Emirates ticket when I cancelled a trip, and the original departure was only a couple of weeks away. I was dreading the process of getting my ticket changed or refunded, even though it was a refundable and changeable ticket. Recent experience with US airlines made me anticipate hours and weeks of time getting my money back (and not into a "travel bank") regardless of the terms of the fare. To my delight and surprise, it only took one initial email to Emirates customer service, and my fare was refunded to my credit card (less a reasonable cancellation fee.) Thank you, Emirates, and I will be sure to fly you in the future. The fares are somewhat higher, but the ease and peace of mind are so valuable.
Read more
Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
EKG873 wrote a review Yesterday
Manchester, United Kingdom21 contributions39 helpful votes
Manchester - Dubai
International
Emirates is our favourite airline and always our first choice. We have been flying with them for many years. We fly First when available, which is just wonderful, and Business Class when not, which is the best of all the airline Business Classes. The Emirates staff are the fabulous. The food is always excellent and it is definitely the number one airline.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
sharon2010_01 wrote a review Yesterday
Corby, United Kingdom56 contributions12 helpful votes
London - Dubai
International
Shocking experience from Emirates the plane was hot and stuffy from the very beginning. During the flight a customer collapsed and the cabin crew were useless. They froze no call out for medical assistance and didn’t get any emergency equipment. Eventually after information started to filter through the cabin a doctor and myself went to help. Thankfully the person was okay but if it had have been any worse they’d not have stood a chance. When I complained to customer services the response was well they’re not doctors, yes I’m fully aware of that but not to even know how to put a B/P cuff on an arm is pretty shocking. Yes your cabin crew look presentable but come on get the first aid basics in place. All I would say what I saw on that flight was shocking and wouldn’t trust the crew if there was any emergency.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Barbs1988 wrote a review 17 Mar
England7 contributions5 helpful votes
Birmingham - Colombo
International
I've been flying many years and this was the worst flight ever . I never normally complain but I have to have my say as I was more than extremely disappointed. People talk about cattle class that's just how I would describe it. If an emergency happened I dread to think what would have happened. I've never seen so many people and baggage cramed into a plane. The seating was so uncomfortable 😫 It was ichy and dirty I had to double a blanket to put on my seat Children crying from begining to end , although I know that can't be helped. .The cabin crew staff coming back from colombo on both flights were more interested in laughing and joking with each other than attending to customers needs . I asked for water on numerous accations to be ignored 🙁 I also asked for a simple wet wipe to be ignored again . I thought Emirates was supposed to be an excellent airline , I definitely wont be flying with them again and certainly will not recommend them.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
15/3/2024
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
LoveTravel567670 wrote a tip Yesterday
"Travel in Business or First Class. Economy is hopeless"
avatar-image
MaDier90 wrote a tip Yesterday
"Rest assured that any changes to your plans will be dealt with honestly and efficientlhy."
avatar-image
EKG873 wrote a tip Yesterday
"Book First or Business if you can as it included chauffer service "
avatar-image
Janice-and-Ali wrote a tip 16 Mar
"If you can afford to fly Business Class - do it. It's well worth it."
avatar-image
ogjohnkim wrote a tip 16 Mar
"Airport and lounge is not that special. Not worth doing a long layover in dubai"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Emirates

Search flights

Round TripOne-wayMulti-city
Depart
Tue, 02/04
Return
Tue, 09/04
Travellers
1, Economy