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easyJet

Headquarters: Hangar 89, London Luton Airport, Luton England LU2 9PF

Overview

3.03.0 of 5 bubbles65,500 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About easyJet

Airline Summary

Low-cost carrier easyJet (U2) is the United Kingdom's largest airline. Headquartered at London Luton Airport (LTN), easyJet flies to 32 countries across Europe, Africa and Asia using a point-to-point route model. All of the airline's aircraft are configured with single-cabin Economy Class seating. EasyJet keeps airfares low by offering few complimentary services, and passengers must purchase both food and beverages while onboard. The airline has more than 20 bases across Europe. Of those, London Gatwick Airport (LGW) is the largest. Other large bases include Milan–Malpensa Airport (MXP), Bristol Airport (BRS), Luton and London Stansted Airport (STN).
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65,500Reviews
7,266Photos
100Tips
3.0
65,500
Excellent
15,222
Very good
19,703
Average
9,498
Poor
4,721
Terrible
16,358

Popular mentions


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Trevor C
1 contribution
1.0 of 5 bubbles
The Front Seats
Newcastle upon Tyne - BristolDomestic
The flight was fine. But I paid £14.99 for a front seat so I could be first off the flight as I had a taxi to meet at Bristol. I was indeed first off the flight and directed onto a bus where I waited for everyone else to off load. The two buses left together and our bus was the second to reach the terminal. I was therefore one of the last to arrive at the terminal. I complained and was told I had received the service I paid for - I was one of the first to leave the plane! What a joke. £14.99 for the privilege off being the first off the plane and then stand and wait for all other passengers to offload onto the buses and be one of the last to reach the terminal!
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alessia S
1 contribution
1.0 of 5 bubbles
Extremely disappointing customer service
Milan - BristolEurope
We were delayed because their website wasn’t working, forcing us to check in and print our tickets in person. There were only two or three staff members available, and since it was quite busy, the process took a long time—but fair enough. The real issue began when we were stopped before security by a staff member to check our bag sizes. easyJet seems to be the only airline that does this before security, and frankly, it’s an embarrassing policy. Travelers are already stressed trying to navigate security and passport controls in time. On top of that, many people (myself included) keep items like liquids and medications in a separate bag to present during security screening—yet easyJet insists on seeing everything packed inside the main bag, causing even more delays and confusion. What makes this worse is that bags are checked again at the boarding gate, making the extra hassle unnecessary. To make matters worse, the staff member handling the bag check was unreasonably strict and, frankly, rude. While I understand I may have come across as stressed due to our delay, I politely explained that we were running late and asked if we could resolve any concerns at the boarding gate instead—especially since the security line was overwhelming. Despite this, she seemed intent on wasting more of our time and appeared eager to charge us for an extra bag. For context, the bag in question was a small handbag containing essential items like medicine and food, which should be allowed under their policy. We eventually made it through without additional charges and caught our flight in time, but the entire experience was unnecessarily stressful and caused me severe anxiety. After this experience, I will never fly with easyJet again.
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bogdan T
1 contribution
1.0 of 5 bubbles
The only positive is getting to the destination safely.
Manchester - TurinEurope
Absolutely disgusting airline. I managed to avoid until now but so it happened that there were some convenient flights from the airport closer to us. They scam you at every step of the way. We had a small bag measured very accurately to the dimensions of a small cabin bag included in the price (which was anything but cheap) but not included wheels in the measurement. They charged £48 one way otherwise the would not let me board the flight. Honestly, i have no idea why people actually fly with scamers like these. It is certainly the first and last time for me.
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 15 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

purpleele
13 contributions
1.0 of 5 bubbles
THEY FRAUDULENTLY DENY COMPENSATION
Bristol - InvernessDomestic
Flight cancelled because "no pilot" then they LIED and said due to bad weather so don't have to compensate. Absolutely NO ASSISTANCE to passengers to arrange replacement flights etc. Then they make the complaints procedure so complicated its impossible to use
Date of travel: January 2025
Written 15 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

carolely2017
Ely, United Kingdom
23 contributions
4.0 of 5 bubbles
Crew go above and beyond
London - LyonEurope
We traveled today 15/2/25, we had a delay of 1hr 20 mins due to the sky being saturated with aircraft carrying hundreds to the French alps during half term. However the staff especially the captain were fantastic at keeping all the children on the plane entertained whilst we waited for a takeoff slot. Couldn’t have done better. Regular updates on the delays were informative and detailed. The only downside was as always, the leg room on easyJet flights but this was a short hop so it was fine. Thanks go to all the crew.
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written 15 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 7,266
Trevor C
1 contribution
1.0 of 5 bubbles
Don't bother booking a front seat for quick exit unless you're sure you arrive on a stand and offload directly into the terminal.
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Bogdan T
1 contribution
1.0 of 5 bubbles
Best tip is to avoid and chose a decent airline. On the face o it, may cost more, but any perceived saving is false economy with them.
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Tony P
Henlow, United Kingdom
3 contributions
5.0 of 5 bubbles
Helpful and pleasant cabin crew staff
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reginald58
Winchester, United Kingdom
54 contributions
4.0 of 5 bubbles
check your luggage weight and size before you go like any intelligent person would
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Georges M
1 contribution
1.0 of 5 bubbles
If you are traveling with these scammers try to go empty handed because they will try to let you pay extra for anything they can.
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Showing results 1-5 of 100
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