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Copa Airlines

13,426 reviews
Headquarters: Postal Code 0816-06819, Panama City Panama 06819
Overview
3.513,426 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Copa Airlines

Airline Alliance

Star Alliance
Headquarters: Postal Code 0816-06819, Panama City Panama 06819

Airline Summary

Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
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13426Reviews
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Natalia O wrote a review Yesterday
1 contribution
Medellin - New York City
International
I recently had an unfortunate experience with copa airlines when my luggage went missing on a flight with them. Despite reaching out multiple times, I never received a response or any update on the status of my lost luggage. This lack of communication and assistance was extremely disappointing and frustrating. As a result, I cannot recommend copa to others and will be looking for alternative airlines for my future travels.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nana D wrote a review 26 Feb
1 contribution
Baltimore - Guatemala City
International
We arrived at bwi at 2 pm and our flight was at 3:22. Mind you they moved our flight up by 2 hours and I did not get an email. When we arrived the airport was basically empty we were the only ones at the copa airlines desk. We tried to check in but the woman said we had to fill out a the Guatemala form first before we can even check in and she told us we only had 5 minutes to fill it out. We asked her for help with filling it out because most of it was in Spanish she proceeded to say she doesn’t know and started speaking Spanish with her coworkers and laughing every time we would ask for help. She was really rude we also asked for the number for copa and she proceeded to say you can’t find it online? I told her they gave me several number can I get the exact number. So with an hour and 20 minutes left she said we could not get on until the form was filled and I filled my form out and another lady was like she could get us on if I finished before my bf but the one rude lady was like no she can not.mind you they didn’t even try to check us in or help and we were the only ones there we had to book another flight going and coming and tsa only took us 5 minuets that’s how empty the airport was and come to find out I didn’t need to fill out the form to get on the plane I could’ve done it once we got there.i hope that long chin women loses her job.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rohan wrote a review 23 Feb
3 contributions
San Francisco - Panama City
International
Horrible customer service, Don’t give them your money, you’ve been warned. I needed to cancel and trip and get a credit/refund. On any other reputable airline (delta, united) it is done instantaneously, minus some small fee. With Copa, you have to fill a form online and WAIT 3 WEEKS for any response, and they didn’t honor my refundable tickets and gave my a pathetic 80$ refund of fees only- no future credit or actual refund. They stole my money and I learned my lesson after losing a few hundred USD. I was under the impression they would be a good airline as part of star alliance, but please give your business to any other airline like united, avianca, latam etc.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Li L wrote a review 21 Feb
1 contribution
Washington DC - Medellin
International
I paid for an upgrade aisle seat ahead of time. Hours before departure I found they moved me to a middle seat and moved my boarding group down by 2. What? How can they move people’s seat especially after customer has paid for it without permission? Totally unacceptable.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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andresf496 wrote a review 19 Feb
Houston, Texas1 contribution
San Jose - Panama City
Central America
Lack of overhead storage and if you decided to upgrade your seat it won’t bump your group number. Pilots lacks experience and training for landing. Very bumping ride!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This is the brand of my suitecase
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Natalia O wrote a tip Yesterday
"Just do not flight with them "
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OscarStavseth wrote a tip 10 Feb
"This airline used to be very nice and frendly, but not any more"
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Jane Z wrote a tip 8 Feb
"Não paguem por um voo 3m classe executiva por essa cia"
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Eric M wrote a tip 5 Feb
"Fly a different airline from NY"
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Daniela C wrote a tip Jan 2024
"Never choose Copa."
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Round TripOne-wayMulti-city
Depart
Wed, 13/03
Return
Wed, 20/03
Travellers
1, Economy