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China Southern Airlines


3,538 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,538 Reviews from our TripAdvisor Community

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3,538 reviews from our community

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Showing 2,592: English reviews
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed today
NEW

We booked that flight from Kolkata to Xining (changing plane in Kunming) via Internet. The Kolkata Airport is very confusing and the flight was NOT indicated on the boards, we learned it was not cancelled, asking at the desk. It appeared only at the last moment. So the beginning seemed quite difficult... but then we had no problems. One must...

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North Asia Economy Kolkata - Xining

Helpful?
Thank Bert d
Lake Charles, Louisiana
Level 6 Contributor
262 reviews
84 helpful votes
Reviewed today
NEW
via mobile

First, the plane was clean, comfortable, great 👍🏻 inflation movies/entertainment, decent food and attention friends m flight attendants. The flavor got experience was good. Would fly them again. Now a caveat for travelers who may not obsessively check emails, paperwork, visas, etc. China Southern DOES check obsessively. If your paperwork isn’t exact you will NOT fly...which means your subsequent return...

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International Economy Los Angeles - Ho Chi Minh City

Helpful?
Thank HebbieDacker
Gold Coast, Australia
Level 6 Contributor
109 reviews
33 helpful votes
Reviewed yesterday
NEW

We have travelled with China Airlines before and found the Aircraft Clean, good Economy leg room and nice meals. My husband was using a walking stick and ground crew and cabin crew were asking if he needed any assistance. I accidently took a knife in my carry-on ( A handmade, and gift for my son and had forgotten ) I...

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International Economy Brisbane - Tokyo

Helpful?
Thank 3heather
Level 2 Contributor
3 reviews
Reviewed yesterday
NEW

I admitted that it was a mishap but they could have handled it better. The flight was cancelled suddenly because one of the engines was hit by a trailer on the tarmac. They drove all of us off the plane and back to the main lobby. Only a few staff showed up to rebook 600 plus customers in the middle...

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International Business Class Los Angeles - Shanghai

Helpful?
Thank Kang X
Guyuan, China
Level 4 Contributor
17 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

I requested vegetarian meals via customer service. On my first flight I received a tomato and lettuce sandwich which actually wasn’t that bad. The next 3 flights no special meal was given. You can’t request a special meal on the flight and you are told to book in advance which I did but still nothing. The connecting flight was delayed...

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Southeast Asia Economy Yinchuan - Hanoi

Helpful?
Thank lalannieknoll
Level 5 Contributor
54 reviews
34 helpful votes
Reviewed 3 days ago
NEW

returned for a quick trip to elderly parents. found a great deal with CZ and decided to fly bsiness as to reduce the fatigue that comes with such long haul flight in economy (ie no sleep). found numerous contradictory reviews. well, it was just fine. fully flat beds, nothing angled, USB and power in seat. reasonable choice of western movies...

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International Business Class Cairns - Amsterdam

Helpful?
Thank Cameronfromoz
North Wales, Pennsylvania
Level 6 Contributor
404 reviews
141 helpful votes
Reviewed 3 days ago
NEW

When I booked out trip from JFK to Jakarta on Southern Airlines, I really expected the service to be awful and the flights to be delayed and/or cancelled. I can't speak highly enough on how wonderful this airline was. The plane was new, spotlessly clean and gigantic. The seats were very comfortable (premium economy class) and the food was decent....

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International Economy New York City - Jakarta

Helpful?
Thank dfc9258
Sydney, Australia
Level 6 Contributor
125 reviews
59 helpful votes
Reviewed 4 days ago
NEW

Traveled with this airline before so I thought I knew what to expect. I was a little wrong. I received a little arrogance, and frankly, the worst service I have ever received and the standard of food on this flight for an international flight was poor - the domestic flight had better food. The plane seemed very warm and uncomfortable...

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International Economy Sydney - Guangzhou

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Thank Idine365
London, United Kingdom
Level 5 Contributor
68 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Never flown with these people before but would certainly go again as they are much cheaper than others yet the level of service is just as good. Lovely polite stewards and nice food. The plane was the new Dreamliner which is quieter than other planes so good for an overnight flight. The only down side was that the films available...

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International Business Class London - Guangzhou

Helpful?
1 Thank tiz246
Auckland, New Zealand
Level 5 Contributor
63 reviews
14 helpful votes
Reviewed 4 days ago
NEW

On both legs the plane was full, a reflection I guess on their fare prices being attractive. In spite of this they leave on time and the service while not perfect is certainly efficient and timely with reasonable selection available for both Asian and European travelers, happy to recommend.

International Economy Auckland - Guangzhou
Helpful?
Thank Michael R
See travel tips for airlines
“Large time for connecting flights and attention to sudden changes!”
433bertd, 15 Nov 2018 | Read review
“Might pay to take one of those neck supports to sleep better”
C2467HBmichaelr, 11 Nov 2018 | Read review
“Use their web site for booking if you are traveling inside of China. Give multiple options with good connectiions.”
Shevoo, 11 Nov 2018 | Read review
“Be careful what you pack in your checked baggage.China are very strict on what can enter, even when transiting.”
248micka, 8 Nov 2018 | Read review
“We selected our seats before travel.”
Travel37880133680, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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