We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

China Southern Airlines

5,010 reviews
Headquarters: 278 Jichang Road, Guangzhou China 510405
Overview
3.55,010 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search China Southern Airlines flights
Full view
About China Southern Airlines

Airline Alliance

SkyTeam
Headquarters: 278 Jichang Road, Guangzhou China 510405

Airline Summary

The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
Read more
Airline Deals
Search China Southern Airlines flights
5010Reviews
1455Photos
100Tips
Traveller rating
  • 1,145
  • 1,734
  • 893
  • 436
  • 803
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Jenny G wrote a review Yesterday
11 contributions6 helpful votes
Sydney - Rome
International
They lied about giving a free night accommodation in Guangzhou. They say in the website that economy tickets it if stopping for more than 8 hours intercontinental. They're denying me and my husband a hotel even though we have 18 hours stopover because they say my tickets are class "N". This is impossible for customers to know when purchasing tickets. I have no option of choosing one specific cabin other than economy or business. This is just a scam. Very disappointed and will never fly them again. Avoid
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Rachel D wrote a review Yesterday
1 contribution
London - Ho Chi Minh City
International
We were checked in at London Heathrow, bags were sent. We then realised there was an issue with one of our visas. We advised the check in staff of this visa issue, and our bags had to be pulled as it meant I could not fly. Staff were grateful for us informing them, as they were meant to have checked our visas at checkin but had failed to do so, so they would have received a large penalty. While this issue was being sorted we asked about rescheduling our flight, but we’re told this would be dealt with after we had our bags back. Once we got our bags back however all staff had disappeared, and no one could assist with rescheduling, they advised we speak to our travel agent. The airport was now empty. We spoke to our travel agents as advised, but they required just a written email to confirm that we had been checked in and then our bags had been pulled (simply an outline of the situation). We went back to China southern airline staff several times the next day to ask about this and spoke to the supervisor, however they continued to refuse to write any email or provide any confirmation of what had happened. This meant our travel agents could not help us and we were stuck in our situation.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Sophie M wrote a review Feb 2024
Calne, United Kingdom7 contributions1 helpful vote
London - Melbourne
International
I can honestly say that I had a very pleasant experience on both my inbound and outbound flights. The service was exceptional from the staff on board! They were very attentive to all needs and incredibly professional. I can see a lot of negative reviews, however personally I had a fabulous experience and would recommend to all friends who are travelling that direction. Thankyou!
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Nga Đ wrote a review Feb 2024
Ely, United Kingdom1 contribution2 helpful votes
London - Hanoi
International
Cancellation with no reason, no announcement, no apologies . Been waiting too long to be served, asian is not their cup of tea
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
John Duc Manh wrote a review Feb 2024
2 contributions5 helpful votes
Hanoi - Belfast
International
Flying with China Southern was a nightmare. Staff refused to speak in English at Heathrow and two of the flights I booked with them had to be rebooked. It cost an extra 500 GBP to rebook and China Southern have done nothing. They havent even responded to the complaints except to say they are investigating. It has been 3 months. Be warned.
Read more
Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
the number of changes my flights have gone through
4 Helpful votes
avatar-image
1 Helpful vote
avatar-image
avatar-image
PreviousNext
123456
avatar-image
John Duc Manh wrote a tip Feb 2024
"Book with a different airline. "
avatar-image
Tirmezi wrote a tip Feb 2024
"Please check if you can get the free accommodation according to your ticket you purchased."
avatar-image
Mitch wrote a tip Feb 2024
"Great service and I took advantage of extra baggage allowance"
avatar-image
marlyn a wrote a tip Feb 2024
"Just Dont"
avatar-image
puffinphilly wrote a tip Feb 2024
"n/a"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register China Southern Airlines

Search flights

Round TripOne-wayMulti-city
Depart
Mon, 18/03
Return
Mon, 25/03
Travellers
1, Economy