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China Southern Airlines


2,424 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,424 Reviews from our TripAdvisor Community

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2,424 reviews from our community

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Showing 1,726: English reviews
Mollymook, Australia
Level 3 Contributor
19 reviews
11 helpful votes
Reviewed yesterday
NEW

My husband and I flew to Chiang Mai via Guangzhou (in China) and from Phnom Penh back to Sydney with China Southern. The service was fantastic, the food outstanding and the businss class seats very comfortable. The business lounge in Guangzhou did not serve wine or spirits, onlky beer and soft drinks and the food was located on the ground...

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International Business Class Sydney - Chiang Mai

Helpful?
Thank mckeough7
Vancouver, Canada
Level 4 Contributor
16 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Flew from Vancouver to Phuket with a connection layover in Guangzhou airport. Service: great. Every flight there is food service and two to three drink cart service. They have sandwiches for snacks. Come around regularly for water. If you press service button, expect they automatically come with glass of warm water, but politely ask them for cold instead. Communication: English...

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International Economy Vancouver - Phuket

Helpful?
Thank Rose A
1 review
Reviewed 2 days ago
NEW

I've experienced many bad airlines and I had come to hate flying because of this, but the service of China Southern is so perfect, that flying with them was actually a great pleasure. So much good food, choice of drinks, blanket, pillow, great movies etcetera. And the staff is very friendly and accurate. You just don't feel like a number,...

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International Economy Amsterdam - Phnom Penh

Helpful?
Thank Anne B
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Straight forward and efficient service on this domestic leg. I was served a packet of biscuits and a bottle of water. Just a late departure which is understandable due to heavy traffic in the airspace.

Domestic Economy Beijing - Shenyang
Helpful?
Thank Shahin N
Hartsdale, New York
Level 6 Contributor
690 reviews
281 helpful votes
Reviewed 2 days ago
NEW

We flew business class from JFK to Guangzhou and then to Hanoi and returning we flew from Ho Chi Minh City to Guangzhou to JFK. The flights were on time and the service was good but the aggravation with online check-in was ridiculous. Our agent tried for days to contact China Southern before we left NYC. My husband had a...

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International Business Class New York City - Hanoi

Helpful?
Thank shapgo
Seoul, South Korea
Level 6 Contributor
291 reviews
64 helpful votes
Reviewed 3 days ago
NEW

The flight was delayed so I missed the next flight back home, So, I had to stay in Guangzhou almost 24 hrs. Not a pleasant experience

North Asia Economy Singapore - Guangzhou
Helpful?
Thank Jung-Pil C
Cocoa, Florida
Level 6 Contributor
170 reviews
76 helpful votes
Reviewed 3 days ago
NEW

I have no complaints with the in-air performance of China Southern Airlines. However, I will try hard not to fly with them again, because their pre-flight service is so poor. They do not allow seat selection -- crucial on a 15-hour trans-ocean flight -- and their advance check-in is limited to only a handful of airports worldwide.

International Economy Orlando - Chiang Mai
Helpful?
Thank TotheEndsoftheEarth
Beijing, China
Level 6 Contributor
142 reviews
134 helpful votes
Reviewed 5 days ago
NEW

We love China Southern increasingly as our primary carrier. Their price and service is outstanding. The food is also acceptable by Western standards. The flight was on time & landed as expected. Flight times suited our ongoing plans very well. See you on our next flight CZ!

Southeast Asia Economy Guangzhou - Manila
Helpful?
1 Thank LouTassie
Melbourne, Australia
Level 6 Contributor
250 reviews
100 helpful votes
Reviewed 5 days ago
NEW

We flew this airline for several domestic flights in China. Shanghai > Xi'an, Xi'an > Harbin, Harbin > Beijing. The first flight to Xian was excellent. There was seat back entertainment and the food was delicious in large servings. The disappointing thing was they turned off the entertainment 40mins before landing for some reason. This was an international flight that...

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Domestic Economy Shanghai - Xi'an

Helpful?
Thank HolidayKat_86
Kingston upon Thames, United Kingdom
Level 4 Contributor
36 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

Would recommend to anybody wanting a stress free flying experience. The flight crew were very attentive and polite and their English was good.

International First Class London - Sydney
Helpful?
Thank davidcb23
See travel tips for airlines
“Don't fly with them.”
TotheEndsoftheEarth, 18 Feb 2018 | Read review
“Bring your own bottled water as bottled water is not offered in flight, only from big jugs.”
LouTassie, 16 Feb 2018 | Read review
“Great when travelling to Guangzhou as from Hong Kong it takes a few hours.”
LenyLenz, 15 Feb 2018 | Read review
“Plan ahead. Arrive early at the airport.”
638wilmerb, 12 Feb 2018 | Read review
“confirm the seat by web before.”
granma61, 12 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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