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China Eastern Airlines


2,861 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,861 Reviews from our TripAdvisor Community

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2,861 reviews from our community

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Showing 1,741: English reviews
Northmead, Australia
Level 6 Contributor
99 reviews
26 helpful votes
Reviewed yesterday
NEW

It's a A330-200 and the aircraft was clean & each seat come with a blanket & a pillow. Entertainment is good. Even it is a red eyes flight, I was surprised Hot Meal was served with 2 choices to choose with drink. The seat for this A330-200 is good. Drink was offered through the flight. English proficiency can be improved...

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North Asia Economy Singapore - Shanghai

Helpful?
Thank Randy T
Winnipeg, Canada
Level 4 Contributor
26 reviews
12 helpful votes
Reviewed 2 days ago
NEW

I recently flew China Eastern. Pros: overnight flights in both directions (helps manage the jet lag). Ticket prices were very sharp. Cons: cancelled a flight at last minute and flew me to the city shanghai airport forcing me to take a long expensive cab ride to pu dong (doubt if they will reimburse me). Customer Service is very hard to...

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International Business Class Vancouver - Shanghai

Helpful?
Thank jerhild
Washington DC, District of Columbia
Level 5 Contributor
50 reviews
22 helpful votes
Reviewed 2 days ago
NEW

This Shanghai-based airline may be a good option if you travel to or from Eastern China. it has quite good selection of routes inside China and growing number of international routes to Asia, Europe and US. The fleet is relatively modern and service is quite good. Food choice on board are mediocre at best but tolerable for short flights. The...

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Domestic Business Class Xiamen - Shanghai

Helpful?
Thank Roman N
Toronto, Canada
Level 5 Contributor
83 reviews
25 helpful votes
Reviewed 2 days ago
NEW

We travelled on China eastern and despite all the negative we find that there was not any problem. Check in was the same as an other airline on both direction. The seats were comfortable, the meals and drinks were good. I think you can have snacks and drinks any time. We arrived on time in both direction, our luggage was...

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International Economy Toronto - Shanghai

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1 Thank Space0ne
Montpellier, France
2 reviews
Reviewed 2 days ago
NEW

+ pleasant and careful crew, satisfactory food, - uncomfortable, no subtitle even in english for any movie The biggest problem is the other passengers in general

International Economy Paris - Tokyo
Helpful?
Thank ClaraBaffe
Anglesea, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 5 days ago
NEW

A very comfortable 10 hour trip in a new and clean aircraft (A330). The Business Class seats were comfortable with plenty of room. The cabin staff were polite and neat and all seemed to speak English and were helpful. The food wasn't quite to my taste but everyone else seemed to enjoy it.

International Business Class Shanghai - Melbourne
Helpful?
Thank langy152
Atlanta, Georgia
Level 6 Contributor
160 reviews
27 helpful votes
Reviewed 5 days ago
NEW

I was able to use miles for this flight with my Delta Account. China Eastern is one of the SkyTeam members, and that is the airline that Delta organized for me. I had no choice if I wanted to use miles. But if I was paying for the flight, China Eastern would not have been my first choice. Flight attendants...

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International Economy Los Angeles - Cebu Island

Helpful?
Thank oceanquest33
Bossier City, Louisiana
Level 6 Contributor
162 reviews
35 helpful votes
Reviewed 5 days ago
NEW

On a 15 hour flight, we received food service about 1 1/2 hour after departure and did not get another food service until 10 hours later. Nearly starved before that service. Flew many, many times before. Will never fly this airline again. Worst service I have ever experienced!!!

International Economy Shanghai - New York City
Helpful?
Thank Johnnie W
Level 5 Contributor
64 reviews
10 helpful votes
Reviewed 5 days ago
NEW
via mobile

Frankly, it was better than we expected after travelling on other Asian airlines. For a budget airline, it is really good. The seats had a good space, were clean and functioning. The seat table worked. The magazines were all there. We got free blanket and pillow. We also got free snacks of peanuts, cake and one bread with a bottle...

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North Asia Economy Hanoi - Shanghai

Helpful?
Thank Flore N
1 review
Reviewed 5 days ago
NEW
via mobile

They are crap when things don't go as plan. Worse they will load you on a plane to wait 45 mins...And keep you on the runway for 45 mins to avoid a penalty and bad record of their performance. No principles....

Southeast Asia Economy Yantai - Kuala Lumpur
Helpful?
Thank Josh O
See travel tips for airlines
“You can often upgrade to business at the gate for a reasonable charge. the flat bed really helps on the over night long hauls.”
jerhild, 18 Jun 2018 | Read review
“Going to Asia?... try Korean Airlines”
oceanquest33, 15 Jun 2018 | Read review
“Avoid this airline if at all possible!!”
JohnnieW529, 15 Jun 2018 | Read review
“Be extremely careful that your docs match. Have check in only during the day. Use a travel agent for the booking.”
Jackleisurepro, 13 Jun 2018 | Read review
“enjoy the service and relax”
AndrewTowers1957, 12 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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