We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

China Eastern Airlines


3,744 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,744 Reviews from our TripAdvisor Community

Write a Review

3,744 reviews from our community

Filter reviews by popular destinations:
All reviews Shanghai Beijing Bangkok Paris Los Angeles Xi'an New York City Hong Kong Singapore Sydney Vancouver Toronto Kunming Tokyo
Traveller rating
Cabin
  • (1,948)
  • (0)
  • (367)
  • (40)
Route
  • (1,495)
  • (351)
  • (322)
  • (102)
  • (90)
  • More
Language
  • More
Showing 2,361: English reviews
Manila, Philippines
1 review
Reviewed yesterday
NEW

I was worried about our journey with the airline due to reviews that I have read. My parents have booked the flight through an agency. Hence, I was not able to advice or inform them if the airline was good or not. Upon review, found out several bad comments about the airline. 1. Small Legroom 2. Staff does not speak...

Date of travel: November 2018
More 
International Economy Manila - Rome

Helpful?
Thank Wosie
Suzhou, China
Level 5 Contributor
34 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I was worried about taking China Eastern for this long haul flight as I had read many negative reviews about the airline. I was also traveling with a young child who needs a good entertainment system in English to keep him content during such a long flight. Anyway, we took China Eastern both ways and had absolutely NO problem. The...

Date of travel: January 2019
More 
International Economy Shanghai - Toronto

Helpful?
Thank TimothyD922
2 reviews
Reviewed yesterday
NEW

Economy seating is very small. Seat cushions need more cushion. I will choose another airline on my next trip.

Date of travel: December 2018
International Economy Los Angeles - Shanghai
Helpful?
Thank Andrew L
2 reviews
Reviewed yesterday
NEW
via mobile

I got on my flight to Shanghai with business class ticket and found the seats very small I'm a big guy I'm not sure I will get any sleep with the way the seat is . I tried to upgrade to first class like I have on China Southern but they wanted 2200.00 us dollars for the upgrade and would...

Date of travel: January 2019
More 
International Business Class Los Angeles - Shanghai

Helpful?
Thank Jon C
Granada, Spain
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

I read so many complaints about China Eastern Airlines that I was a bit nervous before travelling from Cebu to Madrid via Shanghai. It's safe to say that my concerns were absolutely irrelevant. The flights were on time, staff was friendly and they offered plenty of food and drinks during the flights. The journey took less time than it would...

Date of travel: January 2019
More 
International Economy Cebu Island - Madrid

Helpful?
3 Thank jennnnda
Camiguin, Philippines
Level 3 Contributor
11 reviews
9 helpful votes
Reviewed 2 days ago
NEW
via mobile

I've flown millions of miles in my lifetime for business and leisure. Having said that and having heard some negatives regarding China Eastern Airlines, I mostly ignored them due to the incredibly cheap economy ticket that I purchased. On Jan. 10th I flew from Honolulu to Shanghai China. The check in was smooth and friendly, as was the boarding process....

Date of travel: January 2019
More 
International Economy Honolulu - Shanghai

Helpful?
2 Thank billT428
1 review
Reviewed 2 days ago
NEW

My overall rating for this airline is based on this flight in addition to ones previously rated for the same airline. The aircraft in this instance was the A321 with a configuration of 5 rows with 2 seats on either side of the aisle. I'm convinced that the seat pitch given on the SeatGuru site is a gross understatement, it's...

Date of travel: January 2019
More 
Domestic Business Class Fuzhou - Shanghai

Helpful?
Thank Curiosity45824211192
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

We enjoyed our flight from Chicago to New Delhi via Shanghai. The plane was very clean and the flight crew was super friendly and efficient. Boarding was done very smoothly and everything was on time. Not one but two of them would come to a passenger with seconds of someone pressing the call button. I was amazed how frequently they...

Date of travel: December 2018
More 
International Economy Chicago - New Delhi

Helpful?
1 Thank KMCMHUSA
Long Beach, California
Level 6 Contributor
129 reviews
69 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is absolutely the worst airline ever !!!! The staff is the epitome of bad service.. they are rude , unhelpful, incompetent and unprofessional in every way . This specific incident was fueled by several passengers trying to upgrade to business class the girl at the desk was rude to everyone and could barely speak English on a flight to...

Date of travel: January 2019
More 
International Economy Shanghai - Los Angeles

Helpful?
Thank DerekForreal99
singapore
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flight to shanghai was relatively comfortable. Service Stewardess are friendly and attends to your every request promptly. In terms of flight stability, it was very smooth for both take off and landing. Facilities The seats are hard. Cushion is non existent. Having said that, I will not complain much as the leg space is ample (more than a Cathay or...

Date of travel: October 2018
More 
North Asia Economy Singapore - Shanghai

Helpful?
Thank damien_oyp
See travel tips for airlines
“Pay more to fly business or first class. Economy is horrible”
907andrewl, 22 Jan 2019 | Read review
“1. Flight attendants have limited English skills..Be patient and speak slowly.. 2. Carry some food from airport as backup”
KMCMHUSA, 21 Jan 2019 | Read review
“Try to get on early as they allow heaps of hand luggage and it fills up the overhead locker quickly”
Hugary1, 19 Jan 2019 | Read review
“Check in early. There were a lot of people on our flights.”
H3196DKdonw, 17 Jan 2019 | Read review
“Make sure you have enough time in Shanghai for transfer”
petrabmdz, 17 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,178 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1178)
Viewed
View from Window (107)
Viewed
Food and Drink (189)
Viewed
Cabin (84)
Viewed
Seat (72)
Viewed
Airport (161)
Viewed
Our fleet (53)
Viewed
Onboard Feature (34)
Viewed
Airline Lounge (10)
Viewed
Other (468)