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China Eastern Airlines


3,354 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,354 Reviews from our TripAdvisor Community

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3,354 reviews from our community

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Showing 2,078: English reviews
Level 3 Contributor
11 reviews
9 helpful votes
Reviewed yesterday
NEW

We booked a sweet deal to Australia via Nanjing China on China Eastern which did add a couple extra hours flight and liitle lay over time to what normally is much pricier direct flight from Vancouver, LA or San Francisco. We have done the extra long flight direct flight in the past and it was picnic either, so we were...

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International Economy Edmonton - Sydney

Helpful?
Thank Judy H
Chonburi Province, Thailand
Level 5 Contributor
35 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Nothing to write home about for this flight. Only 8 Basic recliner seats in business class cabin and 5 were taken by me and my family. Food was OK, crew could not speak much English but were OK. It was only a 3 hours domestic flight so I did not expect anything much so long we got to destination OK....

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Domestic Business Class Shanghai - Lanzhou

Helpful?
Thank Juntima_Be
Arundel, Australia
Level 6 Contributor
190 reviews
59 helpful votes
Reviewed 2 days ago
NEW
via mobile

We initially booked in at Yichang for flight to Shanghai and onto Singapore. We asked the attendant to book our Luggage through and provide China Eastern for both Legs. No was the answer. You have to pickup your Luggage and then Reticket and then Immigration and then Security all in two hours. The plane was as usual 30 minutes late...

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Southeast Asia Economy Shanghai - Singapore

Helpful?
2 Thank GeorgeTill
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Simply terrible. Hard seats, boisterous passengers and inedible food. A budget airline with a budget level of service. In the last 1000 or so commercial flights I’ve taken over the last 4 years; the red eye to BNE was easily the most uncomfortable experience I have ever had. Given how bad it was (in every respect) its hard to believe...

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International Economy Shanghai - Brisbane

Helpful?
1 Thank Chris W
Verona, Canada
Level 5 Contributor
56 reviews
18 helpful votes
Reviewed 3 days ago
NEW

Professional crew. Modern plane. Very clean. We find that all Chinese airlines seem to have a high standard for the appearance of their cabin crew.

Domestic Economy Yichang - Shanghai
Helpful?
1 Thank Bill S
London, United Kingdom
Level 3 Contributor
15 reviews
16 helpful votes
Reviewed 3 days ago
NEW

I booked my flight 10 months in advance to secure a good price, China Eastern cancelled it 2 weeks before my trip - can you imagine my reaction? I had to panic and rush to find another means of transport in one of the overpopulated countries in the world. My new method of transport cost me £50 extra than my...

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Domestic Economy Chengdu - Guilin

Helpful?
1 Thank Kerai08
New Jersey, USA
Level 6 Contributor
517 reviews
356 helpful votes
Reviewed 3 days ago
NEW

This was my second trip this year on China Eastern. I was completely satisfied. The planes are modern, reasonably comfortable in economy, serve decent food (if you like Chinese food, which I do). Staff speaks decent English. Very polite and professional. A much better flying experience than I usually have with US airlines. Also, they don't nickle and dime you...

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International Economy New York City - Lhasa

Helpful?
1 Thank formershrink
Bronx, New York
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW
via mobile

Excellent service will definitely use this airline again! Also used them to travel to Vietnam the food and steward staff were top notch.

International Economy New York City - Bangkok
Helpful?
Thank Jamilmdavis
Hong Kong, China
2 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Paid 4402 RMB for a one way ticket SHA to TSA. Despite having paid almost twice the normal business class return ticket (I chatted with a woman in the queue who told me she was a frequent flyer on that route and that 2500 RMB was an average price she usually paid for business class), the incredibly rude staff told...

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North Asia Economy Shanghai - Taipei

Helpful?
Thank chatenvoyage
Flemington, New Jersey
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Wow was amazed by the service offered by them - MUCH better than the US airlines!! Neat and Clean planes and Friendly and attentive Flight Attendants

Domestic Business Class Xi'an - Shenzhen
Helpful?
Thank RaviA654
See travel tips for airlines
“Do not take this airline”
chatenvoyage, 19 Oct 2018 | Read review
“Usually this flight is not fully booked so if you ask nicely @ check in, there are good chances you can get a nice seat”
AndreaCanton, 17 Oct 2018 | Read review
“Bring reading material”
janiceo784, 16 Oct 2018 | Read review
“don't do it”
Guide818736, 11 Oct 2018 | Read review
“Call China Easern if you have food allergies.The flight attendants do not see the print out from online reservations.”
Mark_traveled13, 9 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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