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China Eastern Airlines


2 of 5 stars
10 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, 201202 +86-95530 Website

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Visitor rating
  • 1
    Excellent
  • 0
    Very good
  • 2
    Average
  • 4
    Poor
  • 3
    Terrible
Bad Service !

The flight crew was rude. They were not communicating properly to the passengers as to the choices... read more

2 of 5 starsReviewed 1 week ago
Tenny C
,
Manila, Utah
Rating summary
  • 2 of 5 stars
    Legroom
    2 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    2.5 of 5 stars
    Onboard Experience
  • 2 of 5 stars
    Customer Service
    2.5 of 5 stars
    Value for Money
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10 Reviews from our TripAdvisor Community

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10 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
19 reviews
2 helpful votes
1 of 5 stars Reviewed 4 days ago

All I can say is I have had my fill of China. Between delayed flights, loss luggage, planes leaving earlier without any knowledge given to me, I'm done. The airline was not great; the seats were cramped and uncomfortable, the attendants had only a rudimentary grasp on English, strange food, odd little rules, on a whole not pleasant. Then I...

more  International Economy

Castres-Gironde, France
Level Contributor
18 reviews
5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is an indictment of both the Airline and the dreaded layover of Shanghai. Couldn't get any info on baggage requirements from their website pre-flight (flew them from CDG - Shanghai - Sydney to catch my cruise ship to New Zealand and had NO problems going - well, one wouldn't if their "partner" is AirFrance CDG - Shanghai, one is...

more  International Economy

Chicago, Illinois
Level Contributor
43 reviews
14 helpful votes
3 of 5 stars Reviewed 1 week ago

Quite a few negative reviews for this airline here and other sites. Some seem typical that could happen on any airline (lost luggage, flight cancellations etc), some seem entitled, thinking they are going to get a first class experience on an economy flight on an economy airline. I flew them recently and I'll fly them again. They had the best...

more  International Economy

Wuhan, China
Level Contributor
14 reviews
3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have flown China Eastern a half dozen times or so. They are often the cheapest ticket available. That is the only positive mark in their ledger. Every flight I have had with them has been delayed, staffed by people who don't care about passengers, and even the landings are awful. You feel like you are in a basketball, not...

more  Southeast Asia Economy

Manila, Utah
Level Contributor
9 reviews
2 of 5 stars Reviewed 1 week ago

The flight crew was rude. They were not communicating properly to the passengers as to the choices of food. When they serve the food, it was almost throwing it to us. This was in our Manila to Shanghai flight. There was slight improvement on the Shanghai to LAX flight. During our stop over in Shanghai, everyone is frustrated because we...

more  International Economy

Honolulu, Hawaii
Level Contributor
195 reviews
21 helpful votes
2 of 5 stars Reviewed 1 week ago

If what want to be able to fit into your seat, better book a first class seat. The economy seats are small and tight for the small Chinese people. Plus, you are not allowed to sit in an exit row seat unless you are local Chinese.

Domestic First Class
Hong Kong, China
Level Contributor
88 reviews
9 helpful votes
2 of 5 stars Reviewed 1 week ago

China Eastern Airlines is one of the worst airlines in China. Staff in check-in counter were generally unfriendly, arrogant and rude. Due to over booking, confirmed seats would not be guaranteed. Sometimes flights would take off without announcement so passengers could not catch the flight. Some flight attendants were very cool like robots.

Asia Economy
Mae Taeng, Thailand
2 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Flew beautiful and seemingly newer Air Bus 330. Most helpful and friendly crew on the planes and also in Shanghai, China airport...which is so very huge and difficult to know where to go without friendly help. I highly recommend China Eastern Airlines for both friendly service and most economical.

International Economy
Los Angeles, California
Level Contributor
5 reviews
1 helpful vote
2 of 5 stars Reviewed 1 week ago

I've flown with China Eastern on dozens of occasions and every single time without fail, they manage to mess up my special meal request. I've given up and just started taking my own meals aboard. How they could be so consistently incompetent has become now little more than a point of humorous derision. I book the meal, I call to...

more  International Economy

Level Contributor
69 reviews
14 helpful votes
3 of 5 stars Reviewed 1 week ago

Safe flight, punctual, great food, helpful staff. Most passengers were Chinese so the flight attendants thought I was Chinese as well and I have to say 'sorry, I don't know Chinese." every single time I had to contact with them throughout my 12 hour flight. Sometimes people get very noisy.

International Economy
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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