We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

China Eastern Airlines

3 of 5 bubbles
1,160 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,160 Reviews from our TripAdvisor Community

Write a Review

1,160 reviews from our community

Filter reviews by popular destinations:
All reviews Shanghai Bangkok Beijing Hong Kong Paris Toronto Tokyo Xi'an New York City Seoul London Sydney Singapore
Traveller rating
  • (558)
  • (0)
  • (89)
  • (13)
  • (391)
  • (103)
  • (100)
  • (48)
  • (20)
  • More
  • More
Showing 663: English reviews
National Capital Territory of Delhi, India
Level Contributor
26 reviews
4 helpful votes
2 of 5 bubbles Reviewed today NEW

Negative points - while checking in business class from PEK to shanghai, international checkin gate 90 doesn't have a business class lounge so despite business class tkt had to wait at the boarding gate - despite telling the window seat preference, aisle seat was alloted - The seat reclination is at an odd angle so not completely comfortable - some...

Asia Business Class Beijing - New Delhi

Thank MGarg87
Sherwood Park, Canada
Level Contributor
6 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

This may have been naivete on our part - booking a flight on a communist block airline. We were returning from Bali, Indonesia to Canada. On a seven hour flight we were not allowed to use our iPhones even in airplane mode. They had no in-flight entertainment outside of drop down screens that looped carefully screened material. If you want...

North Asia Economy Denpasar - Beijing

Thank Christina D
Chatham, Canada
Level Contributor
90 reviews
41 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

Our first flight from Bangkok to Shanghai left an hour late with no explanation from anyone...ever. We waited and waited and finally an airplane pulled up to our terminal. Passengers deplaned, and then we got on. I have never seen this before where one flight deplanes and the other boards immediately from the same spot within minutes.?? We tried 3...

International Economy Bangkok - Toronto

1 Thank John B
Shanghai, China
Level Contributor
8 reviews
2 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

Business class lounge has huge massage chairs and plenty of outlets for charging. No international newspapers however.

International Business Class Shanghai - London
Thank RyanScottUlrich
Ottawa, Canada
Level Contributor
52 reviews
9 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Only choice to fly to Shanghai is Air Canada or China Eastern, China Eastern was cheaper so I flew with it. Its leg room was larger than AC and the entertainment system was also better with games and more movies installed. On the other hand, service was bad and the food worse. There was a new water change about every...

International Economy Toronto - Shanghai

Thank sharpx555
Level Contributor
12 reviews
4 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW via mobile

The entertainment onboard was limited, the food substandard and while friendly communication is challenging as many flight attendants do not speak English. This is a full service carrier that feels like a budget carrier.

International Economy Sydney - Shanghai
Thank Mitch H
Toronto, Canada
Level Contributor
96 reviews
9 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

I was looking for the cheapest and shortest flight round trip and found it with China Eastern. I was very surprised at the level of service, quality of the food and snacks, cleanliness of the aircraft and the overall comfort on board. Checkin, transition at the gate and boarding was very smooth and the counter staff and the on board...

International Economy Toronto - Manila

Thank Gene S
2 reviews
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

The worst airline possible for customer service. I misspelled my friends name by one letter and they couldn't change it. I had to pay a cancellation fee of $200 and find a new flight. Cannot believe this happened over one letter. It was my fault I know, but I don't get how you can't just change one letter... Guess you...

International Economy Toronto - Bangkok

Thank Jonas Ezekiel V
Tasmania, Australia
Level Contributor
121 reviews
33 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

I did not know what to expect. I just went for the cheapest ticket. It was great. Melbourne check in swift. The in flight food was fantastic and so much of it. Free in flight entertainment and good comfortable seat. The air crew were very attentive and lovely and friendly. The only down side was the stop over at Pu...

International Economy Melbourne - Vancouver

Thank chris w
Riyadh, Saudi Arabia
Level Contributor
41 reviews
8 helpful votes
4 of 5 bubbles Reviewed 1 week ago

I wasn't expecting much, having flown the likes of Cathay, Etihad and Emirates. But flying China Eastern was a pleasant experience. Yes, it may not be the best, but I can say they are better than any airlines the other airlines I've flown with. And the cabin attendants were more congenial that I expected. Probably the only downside is the...

International Economy Manila - Toronto

Thank Nicko_Uy
See travel tips for airlines
“Don't do it!”
 of 5 bubbles 209christinad, 26 Mar 2017 | Read review
“If you are thinking of upgrading, you better carry a lot of cash.”
 of 5 bubbles 408JohnB408, 25 Mar 2017 | Read review
“Upgrade to Business or First Class if there is a discount going on, some may go to 1/2 price”
 of 5 bubbles sharpx555, 24 Mar 2017 | Read review
“Go for middle forward bulkhead. No one in front.”
 of 5 bubbles 321chrisw, 22 Mar 2017 | Read review
“no option in their website to check in online, so best be early for check in to have more options for seat selection.”
 of 5 bubbles Nicko_Uy, 21 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

258 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (258)
Food and Drink (62)
View from Window (24)
Airport (33)
Cabin (15)
Airline Lounge (1)
Seat (28)
Onboard Feature (12)
Other (83)