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Cebu Pacific Air


2,523 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,523 Reviews from our TripAdvisor Community

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2,523 reviews from our community

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Showing 2,058: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Cheap and cheerful. Do the best they can. So not bad to be honest. First airline I ever flew with in Philippines long time ago. Getting better all the time..

Date of travel: April 2018
Domestic Economy Dumaguete City - Manila
Helpful?
Thank rowena L
Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

I boarded a service in Cebu headed to Sydney via Manila. My wife was given tri boarding passes but so was given only one and it was explained I needed to collect and the check luggage for the Manila to Sydney leg before being given a boarding pass. No explanation as to wife did not need to do this. At...

Date of travel: October 2018
More 
International Economy Cebu Island - Sydney

Helpful?
Thank Jim25641
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW

Comfortable seats, good planes, excellent flight attendants made the flights enjoyable. Of course this is a budget airline and they charge you for everything but if you plan ahead and read the rules it's a nice experience. I will fly them again in the future.

Date of travel: November 2018
Southeast Asia Economy Hong Kong - Angeles City
Helpful?
Thank Mike M
Metro Manila, Philippines
Level 6 Contributor
126 reviews
43 helpful votes
Reviewed 2 days ago
NEW

Having vowed to never fly with these chancers ever again after they trashed my luggage and waited over 8 months to refund I was driven by a cheaper price to attempt to book again, its only an hour flight...booked, paid, and received confirmation no problem. My wife called to check the itinerary too be told that we don't have a...

Date of travel: December 2018
More 
Domestic Economy Manila - Cebu Island

Helpful?
Thank Macalaney
Metro Manila, Philippines
Level 4 Contributor
37 reviews
17 helpful votes
Reviewed 2 days ago
NEW

Budget friendly airline and definitely the airline of choice of budget-conscious pinoys... For the past few years, Cebu Pacific Air has been my airline of choice especially for business trips where I'm working on a tight budget. Their flight attendants are friendly and always smiling. However, I have observed that fellow passengers on a budget airline like Cebu Pacific are...

Date of travel: November 2018
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Asia Economy Manila - Hong Kong

Helpful?
Thank Allan16888
Manila, Philippines
Level 4 Contributor
9 reviews
Reviewed 3 days ago
NEW

I only booked my ticket for Japan when I got Taylor Swift concert tickets. It is way cheaper than PAL's flight. The flight was delayed because of immigration congestion that day, but I've seen the crews manage the situation properly. It is really hard to deal with angry and moody passengers, but they remained calm.

Date of travel: November 2018
North Asia Economy Manila - Tokyo
Helpful?
Thank MonicaMirjana
Melbourne, Australia
Level 6 Contributor
2,278 reviews
3,144 helpful votes
Reviewed 3 days ago
NEW
via mobile

We departed from the very small Camiguin Airport for departure to Cebu on a turbo prop plane. Our flight arrived early and we were all boarded early. This was probably helped by a half full flight only. We arrived into Cebu around 20 mins early. We had seats 2A and 2B which were the front exit row seats with extra...

Date of travel: December 2018
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Domestic Economy Camiguin - Cebu Island

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Thank tommomelbourne
1 review
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

did not receive my refund, stuck in the airport for 12 hrs including the delay of the 2hrs and 30mins of the airplain.

Date of travel: December 2018
Domestic Economy Manila - Cebu Island
Helpful?
1 Thank jeff b
Orlando, Florida
Level 6 Contributor
160 reviews
71 helpful votes
Reviewed 5 days ago
NEW

This is the third time this year we've used Cebu Pacific, they are my airline of choice for flights to and from and within The Philippines. They are the only airline here that has enough legroom for me to sit in the seats. The seat this time was very hard and uncomfortable, not even somewhat soft like they usually are....

Date of travel: November 2018
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Southeast Asia Economy Manila - Singapore

Helpful?
Thank TheUglyDog
More ▾
1 review
Reviewed 5 days ago
NEW

I am extremely disappointed with CEBU pacific changing my booking from Cebu to Surigao. The inconvenience was significant. I had to change accomodation, change meetings I had arranged and so it goes on. Every year this happens. I wanted to change the flight from Cebu/surigao to cebu/butuan but they were going to levy a penalty on us. So even thought...

Date of travel: December 2018
More 
Domestic Economy Cebu Island - Surigao City

Helpful?
Thank Mobile262167
See travel tips for airlines
“Make sure you follow luggage rules for checked bags and carry on's.”
C8932UGmikem, 11 Dec 2018 | Read review
“You may want to wait for their seat sale for cheaper flights”
MonicaMirjana, 9 Dec 2018 | Read review
“Book early so you get good fares”
RosemaryD508, 5 Dec 2018 | Read review
“Bring your own food”
867jackf, 3 Dec 2018 | Read review
“if you need food in the flight better purchase it earlier when you book the ticket.”
YHN-ID, 29 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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