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Cape Air


228 reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601 +1 800-227-3247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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228 Reviews from our TripAdvisor Community

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228 reviews from our community

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Showing 225: English reviews
Maple Falls, Washington
Level 5 Contributor
52 reviews
30 helpful votes
Reviewed yesterday
NEW

It's a fun little airline with great people and pretty impressive pilots. Sometimes the flight to Billings is quiet and uneventful and sometimes it's like being on a ride at the carnival. Passengers get great interaction with the pilot and I have never had a rude flight attendant on any of my many flights on Cape Air. We did have...

Date of travel: March 2019
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Domestic Economy Sidney - Billings

Helpful?
Thank scottidog36
Havre, Montana
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 2 weeks ago

Cape Air is an "essential air service" provider operating out of Billings Montana to small remote airports in North East Montana. The flights are regular, with few delays and friendly pilots. Yes the planes are small, but for a quick jump to a connecting flight in Billings you can not beat the price.

Date of travel: May 2018
Domestic Economy Havre - Billings
Helpful?
Thank wilvic
1 review
Reviewed 3 weeks ago via mobile

This is the worst airlines ever. They continually cancel flights. I travel for work and have missed work 4 times in the past 6 months due to this airlines.

Date of travel: February 2019
Domestic Economy Billings - Glendive
Helpful?
Thank JC W
Level 5 Contributor
71 reviews
48 helpful votes
Reviewed 5 weeks ago

We were planning a 3 day/3 night visit to New York City, initially intending to take the Dartmouth Coach from Lebanon, NH. Exploring our options, we realized that for a very little more, we could gain significant time in New York by flying. We flew from Lebanon to White Plains, then took the free shuttle to Penn Station (and back)....

Date of travel: October 2018
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Domestic Economy Lebanon - New York City

Helpful?
Thank roeburn
1 review
2 helpful votes
Reviewed 7 February 2019 via mobile

First, I had an issue with this airline when I was flying into Sidney, MT and the man in front of me attempted to open the emergency exit mid flight. I attempted to get the pilots attention, but I was the only one who kept it from happening be swatting his hand away. He was using his cell phone for...

Date of travel: December 2018
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Domestic Economy Sidney - Billings

Helpful?
2 Thank Tak006
2 reviews
1 helpful vote
Reviewed 7 February 2019

Both my flights to Ogdensburg and from Ogdensburg were cancelled. It was winter but the cancellations were not weather related. Bottom line I spent four hours in a van (cab) with three other passengers to get from Albany to Ogdensburg. Took a flight from Watertown when my flight out of Ogdensburg was cancelled. This resulted in hours on the road...

Date of travel: January 2019
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Domestic Economy Albany - Ogdensburg

Helpful?
1 Thank K F
Springfield, Massachusetts
Level 1 Contributor
3 reviews
Reviewed 2 February 2019 via mobile

One plane from Vieques across to Puerto Rico.... LOST BAGS can’t tell us where they are...... Not sure How that happens

Date of travel: February 2019
Domestic Economy Isla de Vieques - San Juan
Helpful?
Thank Kimred69
1 review
2 helpful votes
Reviewed 27 January 2019 via mobile

They knew well in advance that our flight of 8 passengers was going to be cancelled due to weather. They didn't contact us at all. EIGHT PASSENGERS. We learned by showing up for the flighy and being told it was off. Then, we got to STL faster i our car, and cheaper. Absolutely no reason to rely on these clowns...

Date of travel: January 2019
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Domestic Economy Marion - Saint Louis

Helpful?
2 Thank dp4284
Inlet Beach, Florida
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed 25 January 2019

We have flown Cape Air twice now from Boston to Rutland VT. I have to say the CAPE AIR in Rutland has always been professional and helpful. We had a flight canceled due to weather in Boston and we were called well in advance by the Rutland rep and she was very helpful in rebooking us and giving us our...

Date of travel: January 2019
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Domestic Economy Boston - Rutland

Helpful?
Thank Janine O
1 review
2 helpful votes
Reviewed 17 January 2019

I will say this was, by far, the worst experience I have ever had flying...and I fly frequently. Two flights cancelled with no notification. The desk work(Flora) in Boston has to be the rudest and most apathetic person I have ever dealt with in Customer Service. However, the only light on this mess was the Station Supervisor, Diane. She showed...

Date of travel: December 2018
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Domestic Economy Minneapolis - Ogdensburg

Helpful?
2 Thank SilasLang22
See travel tips for airlines
“Use the restroom before boarding”
scottidog36, 24 Mar 2019 | Read review
“Use it! Call for reservations. Show up on time.”
wilvic, 11 Mar 2019 | Read review
“Do NOT book with Cape Air...Walk if Cape Air is last resort.”
SilasLang22, 17 Jan 2019 | Read review
“Request the Co-pilots seat!”
billym532, 9 Dec 2018 | Read review
“Enjoy the view and it will be noisy.”
corinnec628, 28 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Cape Air
Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.

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