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Jetstar Asia Airways - Singapore


1,104 reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore +65-6499-9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,104 Reviews from our TripAdvisor Community

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1,104 reviews from our community

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Showing 889: English reviews
Level 4 Contributor
30 reviews
2 helpful votes
Reviewed today
NEW

When one is to travel on a budget airline, one will certainly has the impression that the service will not be expected of good standard. But am impressed by the quality of service provided during the flight as well as during check-in. One observation being that the control of hand luggage taking on board the plane seems too relax as...

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North Asia Economy Hong Kong - Osaka

Helpful?
Thank larrylP2076NA
Jakarta, Indonesia
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed yesterday
NEW

For the first flight with this airline, i would say : I'm fall in love. this the Best choice for flight with low budget

Southeast Asia Economy Jakarta - Singapore
Helpful?
Thank Maraow A
1 review
Reviewed yesterday
NEW

Best used for budget, fares, short flights, getting to destination in a hurry with little fuss.,. I am not a fan of Jetstar but had little other choice when flying to my destination. The flight was average, would not choose for a long haul, seats were rigid, not very comfortable, no seat pocket to place a drink bottle.

International Economy Darwin - Denpasar
Helpful?
Thank EJ E
Level 6 Contributor
302 reviews
47 helpful votes
Reviewed 2 days ago
NEW

Jetstar generally has a good reputation as an airline and so when we flew Jetstar from Kuala Lumpur, Malaysia to Singapore, we experienced this. Check in was smooth and the check in process at the gate was orderly and handled well. The plane journey was comfortable. Only one thing to add was that felt that prices for their menu was...

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Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Manickjg
Jakarta, Indonesia
Level 3 Contributor
11 reviews
Reviewed 3 days ago
NEW

The reason why I choose Jet Star is safety beside the option of departure time at night (especially on Friday night).

Southeast Asia Economy Jakarta - Singapore
Helpful?
Thank PluxPlux
1 review
Reviewed 3 days ago
NEW
via mobile

One of my family members vomitted during the flight, it was pretty obvious because there was a obvious huge stain on her jacket. However, a couple of air stewardess who walked by just took a glance at us and walked away or stop to ask us to adjust our seats. I am appalled by how they just completely ignore the...

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Southeast Asia Economy Osaka - Singapore

Helpful?
Thank Ru Hui S
Korumburra, Australia
Level 3 Contributor
16 reviews
10 helpful votes
Reviewed 3 days ago
NEW

Flew on a 786 from Singapore to Melbourne May’18. Flight was about 40 minutes late but arrived on time. Economy was ok with limited leg room. Flight was smooth with no real issues. Service was fine, but got no sleep and as flight left approx 9.30pm ex Singapore and arrived 6am in Melbourne, was totally wrecked by the time we...

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International Economy Singapore - Melbourne

Helpful?
Thank 935terrancew
2 reviews
Reviewed 4 days ago
NEW

We had carry on bags that met the requirements. But we were forced to check the bags in when we were at the gate. On arrival, we were held up at immigration for 60 minutes with long queues. When we got to baggage carousel, we found 2 of 3 bags. After waiting for another hour the 3rd bag had not...

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Southeast Asia Economy Singapore - Ho Chi Minh City

Helpful?
Thank Kimjin G
melbourne
Level 5 Contributor
50 reviews
19 helpful votes
Reviewed 4 days ago
NEW

For us, the standout feature of this flight was the food. Served hot and fresh, as good as any inflight food I have had for years. Cabin crew were attentive. The drinks list is limited but the glass of wine that I had with my dinner was also excellent. The business class is not as fancy, nor as spacious as...

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International Economy Melbourne - Denpasar

Helpful?
Thank Chris H
Lucena City, Philippines
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Got an advanced booking for this flight. Check-in and boarding was smooth as well as the flight itself, although there was a delay on flying and landing, due to airport congestion. Cabin crews and even the ground crews are easy to approach and responsive to one's request.

Southeast Asia Economy Manila - Singapore
Helpful?
Thank Dave_Tan34
See travel tips for airlines
“the first row or emergency seat its always much better”
, 21 Jun 2018 | Read review
“Best used for budget, fares, short flights, getting to destination in a hurry with little fuss.,.”
948eje, 21 Jun 2018 | Read review
“Fly business class! note unable to fill in rankings as completing this on iPad and not able to do it.”
935terrancew, 19 Jun 2018 | Read review
“look out for specials/promotions on air fares”
floydw348, 18 Jun 2018 | Read review
“If you want front seat, try to avoid row 1 and go from row 2 or 3 instead since Jetstar uses the very front overhead bins for their stuffs.”
ferwijaya, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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