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British Airways


19,459 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,459 Reviews from our TripAdvisor Community

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19,459 reviews from our community

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Showing 15,929: English reviews
Auckland Central, New Zealand
Level 6 Contributor
103 reviews
35 helpful votes
Reviewed yesterday
NEW

BA check in staff kindly placed PRIORITY tags on our baggage at Heathrow Airport- we are Frequent Flyer members of one of their ONE WORLD Partners. These bags were last off aircraft at Phoenix and we thought they had been mislaid. The 747 aircraft we flew on has seen better days. Air conditioning above our seats didn't work; seating tighter...

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International Economy London - Phoenix

Helpful?
Thank David R
London, United Kingdom
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed yesterday
NEW

Our flight to Brindisi was delayed by almost three hours due to an engineering fault. Airlines are supposed to provide refreshments in the case of delays of two or more hours but despite asking we were brushed off with the advice to 'go on ba.com'. Very, very poor customer service. On the flight back (which was also delayed) the plane...

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Europe Economy London - Brindisi

Helpful?
Thank Catherine O
Walnut Creek, California
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed yesterday
NEW

We were asked to eat in the lounge since there is no dinner on the flight. The lounge offered a buffet style with some acceptable choices. However, my daughter and grandsons were asked to go to the gate to board families with children about 75 minutes before the flight. About 25 minutes later we were asked to go to the...

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International Business Class Boston - Cairo

Helpful?
Thank Abdelghani E
Level 4 Contributor
27 reviews
5 helpful votes
Reviewed yesterday
NEW

I had a problem with a passenger ,about reclining my chair ,,,I spoke to a staff member and they asked me if I would up my seat back up ...I informed them No as if I had wanted to fly Easy Jet I would have , and being out my hotel and being delayed I was very tired and just...

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International Economy Glasgow - Las Vegas

Helpful?
Thank Caroline G
Swindon, United Kingdom
Level 5 Contributor
28 reviews
1,863 helpful votes
Reviewed yesterday
NEW

As I mentioned in my previous review of 10th July concerning a similar flight my wife and I took on 20th May, it is my own personal view that the current Chief Executive & Chairman of British Airways, Alejandro Cruz de Llano, a Spaniard, has deliberately and spitefully introduced food and drink charges in Economy as a penalty for the...

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Europe Economy Gibraltar - London

Helpful?
3 Thank David_Dubery
Cape Cod, Massachusetts
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The seats were great and comfortable for sleeping during the 8 hours flight. Although I was not allowed my laptop with me on board but that was fine. The food was good too!

International Premium Economy London - New York City
Helpful?
Thank AmenaPhi
London
Level 3 Contributor
19 reviews
19 helpful votes
Reviewed yesterday
NEW

This filthy, understaffed, over-crowded and messy lounge is not fit to have the name 'First' in its title. After deciding to leave for a shower I was told it would be a 45 minute wait and to put my name down - I declined. The furniture where we eventually sat was all worn and tatty. My guest thought we'd entered...

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Europe Business Class London - Kalamata

Helpful?
Thank Int_traveller100
Oxford, United Kingdom
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed yesterday
NEW

Flight good and on time. Crew friendly. In flight services disgusting. Not much choice of food to buy on board. I had a Marks and Spencer salad bowl. It was dreadful and inedible. If I had tried to eat it a few hours later it would have been past it's sell by date. The sandwich alternative was equally disgusting. Drinks...

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International Economy St. Petersburg - London

Helpful?
Thank Mr and Mrs C
Poole, United Kingdom
Level 6 Contributor
92 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

Our second trip to Inverness this year, for yet another granddaughters wedding. Again the service in Terminal 5 was excellent as was the flight. I hope that BA continue with this good service & do not go back to Gatwick for flights to Inverness.

Domestic Economy London - Inverness
Helpful?
Thank Richard S
London, United Kingdom
Level 5 Contributor
66 reviews
59 helpful votes
Reviewed yesterday
NEW

Very shoddy experience both to and from Nice. Both flights had delayed departures due to far to much hand baggage being brought onto the airport. The only way to secure space in the lockers is clearly through priority boarding - latecomers found no space and with bags being checked into the hold, the flight was invariably delayed. Secondly, the buy...

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Europe Economy London - Nice

Helpful?
Thank hb133
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See travel tips for airlines
“Fly with another airline.”
catherineo420, 25 Sep 2017 | Read review
“Don't Waste Your Money ....Advertise they are the best not the case”
carolinegS8657QZ, 25 Sep 2017 | Read review
“With absolutely no disrespect to the wonderful flight & cabin crew of BA, travel with a different airline if you possibly can.”
David_Dubery, 25 Sep 2017 | Read review
“Fly someone else”
Int_traveller100, 25 Sep 2017 | Read review
“Expand search parameters to include First Class because you never know what deals you can find.”
Columbo32, 25 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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