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British Airways

59,277 reviews
Headquarters: PO Box 365, Harmondsworth England UB7 0GB
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3.559,277 reviews
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About British Airways

Airline Alliance

oneworld
Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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59277Reviews
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Pete F wrote a review Yesterday
102 contributions46 helpful votes
London - Zurich
Europe
Worst First Class ever. We were in Group 1 boarding, but something must've gotten messed up in their system during our check in as the automated ticket scan at the gate wouldn't let either myself or my wife through. Now we had to wait on the one gate agent actually manually doing boarding passes to get it straightened out. By the time that was done they were starting to board Group 5. We get on the aircraft and almost all the overhead bin space has been filled up, apparently by all the other boarding groups going through First Class. So much for that advantage of First Class. Now I'm standing in the aisle looking at the seats thinking "you're kidding me". The "First Class" seats look just like the economy seats (except for the little white piece of cloth on the headrest). I sit down, sure enough, as far as seat width, seat cushion, legroom and seatback pitch these are economy class seats. As my wife noted "these seats are smaller and more cramped than regular coach seats on JetBlue" (economy airline in the US she used to fly for). No pre-take off service at all. About the only indicator that we were in First Class was a meal service during the flight. They try to compensate for the crappy seats by not booking the middle seat, so, congratulations, you get to claim the middle armrest, but your actual seat still sucks. Can't believe we paid extra for this.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tour10917282681 wrote a review Yesterday
1 contribution
Newark - London
International
My son during a flight home from London dropped new head phones in a hole that should have been covered by a vent. Took British Airways almost 4 months to respond and gave me a measly voucher that will expire in less than a year. Told me you take your personal items on the plane at your own risk. My wallet and passport could have easily dropped in the whole and been lost. which are personal items that are required to fly. They take no responsibility and simply don't care about their customers.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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phileas_fogg_esq wrote a review Yesterday
Stockholm, Sweden58 contributions10 helpful votes
London - Berlin
Europe
I'm truly sorry to have to travel with BA between London and Berlin, but it was the only direct option that worked. The ticket, being a Monday midday, was of course really expensive but still there was no possibility to even at checkin select a decent seat (I'm 6.2 tall) without paying extra (I was of course pre-seated on a middle seat, thank you). On top of this the s.k. BA app is only creating error messages (like "enable cookies..." ? in your own app?) and the web site is nearly as bad. Does BA have stayed on a tech platform from the early 90's? I will as far as possible never ever travel with BA again!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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indianmerman wrote a review 2 Mar
Reading, United Kingdom21 contributions25 helpful votes
London - Barcelona
Europe
Their website never works , what is the point of this Airline to exsist. I know they are worse than RAYNAIR . USED to be a classy airline not any more
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ntinyari m wrote a review 2 Mar
1 contribution
Nairobi - London
International
I am really heartbroken as I write this review..BA,I have been your customer for years now,bt this year turned out that it would be my last flight with BA after knowing their real colors.i had made a mistake on the names,wanted to change and i was told that its impossible,i have to buy another ticket just for that,yet on manage my bookings,you have indicated that changes can be done on the ticket..as if it wasn’t enough,,i booked my flight from Guernsey to Kenya and back(return ticket)both mine and for my boyfriend.on the departure day,the weather was bad and did not make it to our flight and was told it would be marked as “no show”.thats fine,bt i really want to u derstand,why did you cancel all my flights,which was not even explained to me or even give me a notice ?I call back for help and the lady says”there is nothing we can do,you have to buy new tickets again”..just milking people money all the time without even giving a solution to the customer..anyway,I made it to Kenya via KQ!then,it came for my flight back to London,with my boyfriend..check in was very fluent and security check done!and wen we arrived at gate 14 for boarding,my visas were misunderstood by this rude lady called (GRACE)the staff verifying my visas seem to don’t know what they are employed to do.this lady saw my Schengen visa and thought that I was transiting to Portugal via UK.she immediately started shouting’total offload’ like 50 times,saying that I am not going anywhere and I cannot fly with a type c visa..I had my UK visa which I use to travel to the UK with and she refused to look at it,not even giving me a second to explain my journey,Grace put us aside and pretended to be very busy to help or listen to our trip.i showed them all my different visas,and different trips booked separately.Grace could not calm down and our bags were offloaded.unfortunately,after the flight is closed,that’s when Grace could understand us,even listen to us and said she was sorry there was nothing she could do,it was too late for us to travel!!!I really cried my eyes out .my boyfriend cried too!!we missed our flight again with BA due to dramatic team..instead of helping us around,she then asked us to travel the next day and I said NO!!we had nowhere to sleep,unless on her desk!!during this time,I checked online for alternative flights the same night,and found a KQ flight leaving in less than 3 hours.she gave us a number to call for rebooking and she disappeared.we could not find our bags .she left us unattended since we didn’t know how to find our way around the airport…thanks God to a gentleman who came along and helped us via phone with directions and sent very helpful staff who helped us all the way to the KQ check in and made sure we had boarded.later on,we missed our other flights,and since it was British airlines again,we opted not to waste our efforts and energy to ask for a reschedule,and instead we booked another flight with alternative flights and we got to our destination very swiftly.!!!kindly teach your staff at JKiA gate 14 on how the visas work,and how to read and understand our tickets..this was very bad and actually my last time to fly with you or even bother checking any flights with BA.they milked a lot of money from me and my partner for just two trips.you need to value your customers money…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Picture of the hole that was suppose to be covered by a vent where the headphones dropped through.
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N A wrote a tip 2 Mar
"Avoid booking with them. "
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Zoriana F wrote a tip 1 Mar
"Do not recommend ever British Airways ever "
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D M wrote a tip Feb 2024
"Don't use British Airways......we would recommended.......lesson learned hard way...."
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Kent P wrote a tip Feb 2024
"Do not fly with BA"
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smittycdn wrote a tip Feb 2024
"Check all the other airlines before BA"
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Round TripOne-wayMulti-city
Depart
Sun, 17/03
Return
Sun, 24/03
Travellers
1, Economy