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British Airways


40,451 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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40,451 Reviews from our TripAdvisor Community

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40,451 reviews from our community

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Showing 34,147: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

I travelled (very short notice) with my 21yr old daughter to POS return for 4 days to attend a funeral and to conduct some business. I booked via the BA booking line and was thrilled with the efficient fuss free service I received. I was given the dates I required and the best price available as well as being upgraded....

Date of travel: January 2019
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International Business Class London - Port of Spain

Helpful?
Thank jenniferbV7049SL
nashville
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Not even sure where to begin - would recommend you avoid if at all possible. Canceled direct flight, no notification, long waits on phone to get re-booked for same day as scheduled travel, dealing with completely incompetent unempowered people who kept transferring us from one useless person to another. Eventually got booked on a non-direct flight and the 2nd leg...

Date of travel: January 2019
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International Premium Economy Nashville - London

Helpful?
Thank kraq
Quincy, Florida
Level 4 Contributor
25 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

The British Airways flight boarded on time but was delayed because of a passenger not having the correct documentation. The plane was a Boeing 777 and the layout in Business Class has seats facing each other which allows for easy conversation if you have a traveling companion. The seats convert to a flat bed which is narrow but comfortable enough...

Date of travel: January 2019
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International Business Class London - Atlanta

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Thank menugal
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed yesterday
NEW

Always a warm welcome from professional helpful cabin crew. Nothing is too much bother and always polite.

Date of travel: December 2018
Europe Economy London - Oslo
Helpful?
Thank Stephen D
West Kingsdown, United Kingdom
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

Having paid the extra for premium economy it was disappointing to discover I was sitting away from my wife. The food was pretty awful, and we were both unwell the next day. The in flight entertainment screen stopped working for 25 minutes. The programmes it did show were jittery. British Airways really do need to up their game

Date of travel: January 2019
International Premium Economy Johannesburg - London
Helpful?
Thank 755rod
Level 4 Contributor
18 reviews
7 helpful votes
Reviewed yesterday
NEW

Flying with BA for a direct flight from Denver to London (and back again) is a great option. The services on the way to London were BA, on the way back we were flying w/ American Airlines. The food options were good. They accommodated my vegetarian needs. They do offer unlimited alcoholic beverages (beer & wine at least, can't personally...

Date of travel: May 2018
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International Economy Denver - London

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Thank Viktorya_O
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

I haven't got enough words to describe how little BA made me feel. The lack of service, respect and care when it comes to Africans/ black people is indescribable. Flights to Accra are exempt from checking in hand luggage, simply because the company has a bias towards this group. What's more upsetting was the lack of care for my mother...

Date of travel: January 2019
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International Premium Economy London - Accra

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Thank Leonore C
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Have been flying British airways business class for over 20 years. I have felt that the service went down hill the last couple of years. The food was terrible, the wash bag was an absolutely joke and the wine was awful. I know first world problems, but when you pay what you pay for business those things should be great....

Date of travel: January 2019
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International Business Class London - Seattle

Helpful?
Thank Paulina W
Lincoln, United Kingdom
Level 5 Contributor
57 reviews
15 helpful votes
Reviewed yesterday
NEW

Excellent flights to and from Iceland. We checked in online 24 hours beforehand and were able to reserve our preferred seats free of charge. The bag drop opened on time and it was a painless experience. Both outward and return flights were on time (in fact the return flight left and arrived about 20 minutes early!). The cabin crew were...

Date of travel: January 2019
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Europe Economy London - Reykjavik

Helpful?
Thank MandM559
Malibu, California
Level 6 Contributor
129 reviews
160 helpful votes
Reviewed yesterday
NEW
via mobile

I focused a majority of my spending on the Chase British Airways Visa credit card for the purpose of earning the incentive bonus gifts of TWO companion vouchers. I was very proud of this accomplishment & excited to use them. It was very hard to find first class mileage avails leaving LAX. BA seems to open award travel 10-12 months...

Date of travel: January 2019
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International Business Class Los Angeles - Johannesburg

Helpful?
Thank A3Queen
See travel tips for airlines
“Go with a different airline. They asked us to fill in a survey three weeks ago but no reply as yet. Says it all really”
755rod, 22 Jan 2019 | Read review
“We travelled with our bikes and we paid online for the extra luggage and it is cheaper!”
SonZD, 22 Jan 2019 | Read review
“For LA go Air Newzealand or Virgin”
BTBL40, 21 Jan 2019 | Read review
“I prefer seat 1A when alone. feels like you're on a private jet”
Inter-nat-nal, 21 Jan 2019 | Read review
“Do not buy a travel with this airline !”
buceoi, 21 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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