We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


30,780 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

30,780 Reviews from our TripAdvisor Community

Write a Review

30,780 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Johannesburg Los Angeles Cape Town Central Miami Rome Edinburgh Singapore San Francisco Buenos Aires Las Vegas Amsterdam
Traveller rating
Cabin
  • (15,147)
  • (3,355)
  • (6,182)
  • (946)
Route
  • (15,916)
  • (8,254)
  • (1,267)
  • (99)
  • (94)
  • More
Language
  • More
Showing 25,654: English reviews
Camberley, United Kingdom
Level 4 Contributor
44 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

This flight was the best i have ever had, especially coming home to Surrey . The flight coming home was so smooth, i didnt even feel us land it was that good and i have been flying for 30 years. WELL DONE BA

Domestic Economy London - Newcastle upon Tyne
Helpful?
Thank juliedw2011
Port Elizabeth, South Africa
Level 5 Contributor
40 reviews
12 helpful votes
Reviewed yesterday
NEW

I missed my international flight due to the delay of the BA Comair flight, and they were of no assistance. A special vehicle was arranged to drop off passengers with international connections, but the staff member dropped us off at the wrong place!

Domestic Economy Port Elizabeth - Johannesburg
Helpful?
Thank abs2011
Luton, United Kingdom
Level 6 Contributor
193 reviews
31 helpful votes
Reviewed yesterday
NEW

The flight was good with entertainment onboard, booking in was straightforward. My only complaint was that the food was poor, little to NO choice, I have a dietary problem of no fats or oil that I can work around but, this flight had Thia curry O/B which I could not eat, but the choice was take it or leave it....

More 
International Economy London - Houston

Helpful?
Thank Will R
Douglas, United Kingdom
Level 6 Contributor
90 reviews
46 helpful votes
Reviewed yesterday
NEW

We get so used to the hassle of flying these days that to experience a flight as it used to be is very welcome. The flight was on time, the cabin was clean and the flight was comfortable. Our F.A. Mercedes was very good, looking after everything without any fluster and with a smile, it really did make a difference...

More 
Europe Economy Isle of Man - London

Helpful?
Thank Andrew C
London, United Kingdom
Level 5 Contributor
92 reviews
34 helpful votes
Reviewed yesterday
NEW

As ever Britsih Airways always deliver. Great staff, great handling, fab food and drink coupled with an amazing selection of entertainment Please, please BA..................... start another low cost airline for European short hall. You did it so well the first time and there is SOOOOOOOOOOOOOO much space for a good honest operator in this sector, especially at Stansted

International Business Class London - San Francisco
Helpful?
Thank Colin B
Level 5 Contributor
54 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

First trip on a Dreamliner which was incredibly smooth and pleasant. Cabin ambient was great. BA did a get service with a tasty Thai meal and then some sandwich snacks. Cabin staff were very friendly. Dreamliner windows are very large and have a cool dimming electronic feature. The wings flaps around a lot which takes a bit of getting used...

More 
International Economy London - Baltimore

Helpful?
Thank Paul S
Hobart, Australia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

Our baggage was incorrectly tagged at Glasgow. We realised this and advised the check-in attendant who "promised" to change it to LHR. It was not and our baggage did not arrive. The baggage staff at Heathrow and BA's Indian call centre simply fobbed us off with false promises, outright lies and insincere apologies. Travelling in summer clothes, we were forced...

More 
Domestic Business Class Glasgow - London

Helpful?
2 Thank tonyhM9771SD
Anna, Texas
Level 5 Contributor
87 reviews
23 helpful votes
Reviewed yesterday
NEW

I am under government contract so they book my economy ticket. BA would not allow me to use One World Alliance mileage for an upgrade only Lots of cash. In this category you are not able to book a seat assignment before 24 hours prior to departure. By that time there are very few good choices. The BA website is...

More 
International Economy New Delhi - Dallas

Helpful?
1 Thank GaryLee75409
Forster, Australia
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Our flight left on time from Sydney. Initially the entertainment system worked but throughout the flight it kept stopping. The staff had to reset numerous rows of passengers. After 3 goes of resetting we were told they couldn’t do that anymore and nothing more they could do so we were left with nothing. Food was average. No snacks on flight....

More 
International Economy Sydney - Singapore

Helpful?
1 Thank fbsterri
Cambridge, United Kingdom
2 reviews
2 helpful votes
Reviewed yesterday
NEW

The absolute worst experience I have ever had on any airline, including budget airlines, despite having paid through the nose for a *business class* *fast-tracked* ticket! Before flying (Athens): BA.com refused to allow us to print our own boarding passes. This might be a key reason why queues were so slow at the airport. A boarding pass printout with a...

More 
Europe Business Class Athens - London

Helpful?
1 Thank rinnomichiei
See travel tips for airlines
“Try and cover all bases before you book”
WillR589, 24 Jun 2018 | Read review
“Carry hand baggage only”
tonyhM9771SD, 24 Jun 2018 | Read review
“Book it yourself if you can be assured of a decent seat ahead of time.”
GaryLee75409, 24 Jun 2018 | Read review
“Avoid this airline at all costs!”
rinnomichiei, 24 Jun 2018 | Read review
“Pick another airline”
ianmC536OZ, 24 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

5,309 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5309)
Viewed
Airport (447)
Viewed
View from Window (1174)
Viewed
Food and Drink (865)
Viewed
Cabin (504)
Viewed
Onboard Feature (275)
Viewed
Our fleet (46)
Viewed
Airline Lounge (271)
Viewed
Seat (442)
Viewed
Other (1285)