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Azerbaijan Airlines

Headquarters: 84 Nizami Street, Baku Azerbaijan AZ-1010
00 994 12 598 88 80
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3.5715 reviews
Travellers' Choice 2020 Winner
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About Azerbaijan Airlines
Headquarters: 84 Nizami Street, Baku Azerbaijan AZ-1010

Airline Summary

Azerbaijan Airlines (IATA: J2; ICAO: AHY) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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715Reviews
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Sumithra R wrote a review Jul 2024
Chennai (Madras), India63 contributions50 helpful votes
Tbilisi - Baku
International
Terrible experience
The 16.50 flight from Tbilisi to Baku was delayed (officially 5 hrs 20 minutes but really it was more than 6 hours) on 18th July and no information was available. I was running from airport’s information kiosk to Azerbaijan Airlines kiosk to try and get at least some basic…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Raheel Z wrote a review Jul 2024
London, United Kingdom1 contribution2 helpful votes
London - Baku
International
Awful Experience - would not recommend
Awful service from start to end. Ended up paying double the amount for flights as the customer service team gave me all the wrong information. Had all the communication with customer service team on WhatsApp but still ended up paying extra £700 upon checkin. Airport staff could…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Inspire33375777855 wrote a review Jul 2024
1 contribution3 helpful votes
Vienna - Mumbai
International
Baggage lost
On my flight on the 2.July from Vienna to Mumbai via Baku my luggage didn’t arrive and is still lost now for 8 days. The only answer I got from the costumer service after multiple tries was, I may stop contacting them, cause the can’t do anything for you! So I lost my whole…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Anna A wrote a review Jul 2024
12 contributions3 helpful votes
Baku - Tbilisi
International
Very poor service for the price
Horrible experience! I paid 200€ for an hour flight from Baku to Tbilisi, the plane was old, the crew was unprofessional and rude, the food was terrible. And I really mean it, even now if I think about it, I need to throw up. We got half glass of water and a baguette filled with…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Josh K wrote a review Jul 2024
8 contributions
Baku - Almaty
Asia
Solid airline service / Baggage likely to be lost
It’s a shame because service is great and plane is solid but there is a solid chance you will lose your bags if you check them. We arrived 2 hours early to airport and checked 2 bags and they proceeded to lose them and we hadn’t heard there whereabouts for 3 days. They don’t…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mountains covered with snow.
1 Helpful vote
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Leg space was quite sufficient.
2 Helpful votes
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another view
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Nomad21141720235 wrote a tip Aug 2024
"Don’t ever fly with AZN if you’re flying to Baku you guys will meet here manager name (Qasimzada Farid) ver rude unprofessional "
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LP H wrote a tip Aug 2024
"Just don’t "
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Himanshu Jain wrote a tip Jul 2024
"Not to Book"
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Raheel Z wrote a tip Jul 2024
"Do not listen to any of the customer service staff or any information they give you as it will most likely be incorrect "
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tikicici2 wrote a tip Jun 2024
"The airline charges for everything, although the airline ticket was ok price."
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