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Avianca


8,018 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,018 Reviews from our TripAdvisor Community

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8,018 reviews from our community

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Showing 1,034: English reviews
Holly, Michigan
Level 6 Contributor
113 reviews
54 helpful votes
Reviewed yesterday
NEW

I recently flew Avianca Airlines a few weeks ago. The flight was on time and I landed safely in Cartagena. It was 2 hr and 4 min flight and I napped the entire time. They did serve food and drinks but I didn't partake, it smelled good though. Legroom was substantial enough for me and I'm 5'7". The flight crew...

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International Economy Miami - Cartagena

Helpful?
Thank Dayna F
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

We flew with Avianca recently from Toronto to Lima and back.... and, while we are not writing reviews usually we think these guys deserve it... So flight from Toronto -> San Salvador -> Lima. Airbus. With TV sets for each seat. Good number of movies. GPS location. Very nice and friendly stuff. Lots of FREE food and FREE drinks on...

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International Economy Toronto - Lima

Helpful?
Thank Boris G
2 reviews
Reviewed 3 days ago
NEW
via mobile

Business Class is a Joke with this Airline, i know from my last flight! This time i came 2.5 hours before departure to the airport and there was a line about 200 m! They don't have enough staff today was the explanation... at their service counter sitting 2 Girls don't know how to spent the time and it seems nobody...

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South America Economy Guayaquil - Lima

Helpful?
Thank einBayerinmuenchen
Hartstown
Level 6 Contributor
128 reviews
21 helpful votes
Reviewed 3 days ago
NEW

The boarding by bus was overcrowded and some had to stand. As I requested a second cup of coffee and was given a cold shoulder twice, I have to say the flight crew was not considerate. The flight was short, fortunately.

South America Economy Bogota - Cusco
Helpful?
Thank Helen C
England, United Kingdom
Level 5 Contributor
95 reviews
18 helpful votes
Reviewed 4 days ago
NEW
via mobile

We flew with Avianca a couple of times during our world travel. From New Zealand to Chile, the flight was fine as well as the food and onboard entertainment. Unfortunately our Spanish wasn't up to scratch and a member of the cabin crew was uninterested in us and came off quite rude. The second time was from Managua, El Salvador...

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International Economy Managua - Miami

Helpful?
Thank emjonew
Medellin, Colombia
Level 6 Contributor
98 reviews
17 helpful votes
Reviewed 4 days ago
NEW

Avianca is the most reliable airline in Colombia and can easily be compared to major airlines arround the world. Great service and planes. Most of them new. Their personnel is friendly and always at your service. Prices are not always convenient but it depends when you buy tickets.

Domestic Economy Medellin - Bogota
Helpful?
Thank RicardoHdez
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Horrible experience from start to finish. Travelling with a 3 year old and 9 month old, when i checked in i was told i have priority seating in the area with bassinets. when i went to board the flight i was told i didn't have a seat and i was on standby, despite checking in 3 hours before departure. eventually...

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International Economy Bogota - Madrid

Helpful?
1 Thank James R
New York City, New York
Level 1 Contributor
4 reviews
Reviewed 1 week ago
NEW
via mobile

Because of Hurricane Irma, our flights from FLL to CTG were cancelled. Sadly, Avianca wouldn't waive the change fee even though we could not depart from FLL since the airports were closed. After 4+ hours and the unwillingness of agents to help (and being hung up on 3 times), I ended up losing all of the money on the original...

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Domestic Business Class Cartagena - Medellin

Helpful?
Thank Michelle G
Sao Paulo, SP
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago
NEW

For some reason AVIANCA from Colombia has a much worst service than the one from Brazil. Nonetheless, my family and I had issued with our flights all the time. Chairs that would not work or lay down, 2 people checked at the same seat, the meal menu offered on the flight did not correspond to the food they were carrying,...

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International Business Class Sao Paulo - Miami

Helpful?
Thank Alexandre S
Rough and Ready, California
Level 4 Contributor
41 reviews
14 helpful votes
Reviewed 1 week ago

The plane engines quit after boarding and we sat for 1/2 hr. without any explanation. Then there was a quick Spanish explanation, but English was very garbled and unclear. Attendants were very abrupt in stopover in Guayaquil, Ecuador. Otherwise, amenities on board were superior, and scotch served on turbulent flight was appreciated. I always like to hear from the cockpit...

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International Economy Miami - Quito

Helpful?
Thank Alice W
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See travel tips for airlines
“Choose another one”
helenruthc, 16 Sep 2017 | Read review
“Relax and enjoy your fly.”
360f_lixg, 10 Sep 2017 | Read review
“don't fly with AV”
UGPax, 3 Sep 2017 | Read review
“Don't travel with Avianca!”
344jans344, 2 Sep 2017 | Read review
“Don't take the last row....”
Mister-Saltman, 2 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
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