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Avianca


14,577 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,577 Reviews from our TripAdvisor Community

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14,577 reviews from our community

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Showing 2,462: English reviews
York, United Kingdom
Level 5 Contributor
86 reviews
78 helpful votes
Reviewed yesterday
NEW

Was quite pleasantly surprised by the quality of this airline - did not have any idea what to expect before boarding this airline but was pleasantly surprised. It is a very nice airline: clean, spacious and good quality food and entertainment. It is a part of the star-alliance network so I could collect miles too which is always great. This...

Date of travel: November 2018
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International Economy London - Guayaquil

Helpful?
Thank Bipasa D
San Mateo, California
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW

When I booked this through Avianca, I didn't realize there was just a 30 minute layover in San Salvador (traveling SFO to Roatan, Honduras). I chatted online with an agent who assured me I would make my connection and so would my luggage. My flight out of SFO was about an hour LATE, so I was very anxious about my...

Date of travel: November 2018
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International Business Class San Francisco - Roatan

Helpful?
Thank Carelle2016
Barranquilla, Colombia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

I got to be fair: Its the best way or airline to travel inside and outside Colombia. Let me explain, Although in Xmas season the ticket fares skyrocket in prices, their prices are very competitive. In economy class, you can bring a 25kg luggage (that goes in the storage) and in the cabin you can bring a carry-on and back...

Date of travel: December 2018
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Domestic Economy Barranquilla - Bogota

Helpful?
Thank JuanPabloNu
Florence, Italy
Level 6 Contributor
108 reviews
37 helpful votes
Reviewed yesterday
NEW

Brand new plane and on board service even for a domestic flight movies were available. I never saw such a thing on European companies. I warmly recommend this airline company.

Date of travel: August 2018
Domestic Economy Bogota - Leticia
Helpful?
Thank Patrizia B
San Francisco, California
Level 6 Contributor
664 reviews
264 helpful votes
Reviewed 2 days ago
NEW

We flew Avianca from SFO to San Salvador then on to Cuba in Business Class. It was really challenging to get information from Avianca about buying the mandatory Cuban VISA which airlines are to provide. The first leg of the flight in row 2 AB was cramped for a business class seat and was not comfortable. There were no lay...

Date of travel: December 2018
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Caribbean Business Class San Francisco - Havana

Helpful?
Thank StarLady99
Københa
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Flew with Avianca on two occasions. One flight was overbooked and the other one was delayed. Lines at the airport for baggage drop off was ridiculously long in Medellin. Planes are nice though.

Date of travel: December 2018
Domestic Economy Medellin - San Andres Island
Helpful?
Thank 158perk
London England
Level 6 Contributor
133 reviews
112 helpful votes
Reviewed 2 days ago
NEW

Our first experience of Avianca was a return trip from Miami to Cartagena. Things started well in Miami when the check-in assistant spotted it was my birthday. She wished me happy returns and stepped out from her desk to take a photo of my wife and I. Once on board we were pleased / surprised to get “full service“ in...

Date of travel: November 2018
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International Economy Miami - Cartagena

Helpful?
Thank leech_family
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 5 days ago
NEW

When I book a flight, I'm not really fussed on the operator, I find them very similar and happy to go with the cheapest price. However, my experience with Avianca was really bad and would make me think twice about flying with them again, I'd happily pay a few extra pounds to avoid this. My flight was delayed by 6...

Date of travel: November 2018
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South America Economy Lima - Bogota

Helpful?
Thank sanjbasi
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

We found out the morning we were to leave only by checking the status of the flight that it was canceled without any word from Avianca. When we checked in 24 hours before, we could see the flight wasn't very full. So needless to say it was canceled due to low occupancy. We missed a full day with our tour...

Date of travel: November 2018
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International Economy Los Angeles - Lima

Helpful?
1 Thank Rickandmarsha
New York City, New York
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 6 days ago
NEW
via mobile

Really great experience. On time. Professional service. No luggage issues. Check 1 bag free. Free food and drink on flights. And reasonable cost. Maybe we got lucky compared ro others but we had no problems even with connections. Would use again.

Date of travel: November 2018
International Economy New York City - San Jose
Helpful?
Thank Tfulci1970
See travel tips for airlines
“Business seats are rudimentary on this flight, though much wider than economy.”
Carelle2016, 10 Dec 2018 | Read review
“Don´t take the "Emergency Exit" seats. They won´t recline!”
JuanPabloNu, 10 Dec 2018 | Read review
“Definitely check seat guru for the type of plane. We were cramped on our first leg in business but had plenty of room on the return flight.”
StarLady99, 9 Dec 2018 | Read review
“Go with low expectations and pray they don't mess with your flight times”
sanjbasi, 6 Dec 2018 | Read review
“Avoid this Airline all together, If you have to change anything there is no one to help you”
kooryh, 5 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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