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Avianca


12,058 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,058 Reviews from our TripAdvisor Community

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12,058 reviews from our community

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Showing 1,920: English reviews
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Just returned from a multi-country trip to South America with Avianca Airlines, I’ll admit we were a bit worried after reading various reviews of Avianca.. We never should have had those doubts, the 6 leg trip was faultless throughout, aside a few obvious airport delays which had nothing to do with Avianca. 5 out of the 6 flights were in...

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International Business Class Santo Domingo - Bogota

Helpful?
Thank cguy_6
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

What a mess with the lounges at the airport. Never again. Such a bad end to a nice holiday in Costa Rica. Don’t expect anything positive.

Central America Business Class San Jose - Guatemala City
Helpful?
Thank Ole P
Bogota, Colombia
Level 5 Contributor
64 reviews
7 helpful votes
Reviewed today
NEW

Simply the BEST ! Besides flying the 788 on a 2.5 hrs flight ( in response to an always increasing traffic between BOG and LIM ), service was flawless ! Entertainment on this plane is incredible, not just blockbusters, but the widest movie selection from all times ! Departed on time, and it took just 30 mins to go through...

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South America Economy Bogota - Lima

Helpful?
Thank lfmejia0617
2 reviews
Reviewed yesterday
NEW

From Sao Paulo to Punta Cana via Bogota. Good price for money. The airplane was clean, seats were comfortable enough, good legroom, and the meal served on board was good too. It wasn't too cold inside the plane. Even though it took a while for the boarding process to start (both in Sao Paulo and in Bogota), the flight was...

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International Economy Sao Paulo - Punta Cana

Helpful?
Thank Sandra N
Cuenca, Ecuador
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

Because of work I fly to Galapagos regularly, Avianca always offers great service and their staff always smile, this direct flight makes travel time much more manageable and easy, so it´s perfect I love their new campaign "Hacemos todo para enamorarte" and how they recognise their staff hard work, well donce Avianca!

Domestic Economy Quito - Galapagos Islands
Helpful?
Thank Gabriela G
Thousand Oaks
2 reviews
Reviewed 2 days ago
NEW
via mobile

Sadly I’ve had the worst experience I’ve ever had with an airline with Avianca. I fly about twice a month for work and travel internationally 3-5 times a year. I completely understand things don’t always go smoothly when traveling so you really find out how good an airline is when something dies go wrong. First I wouldn’t buy business class...

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International Business Class Los Angeles - Quito

Helpful?
Thank Janetlovestravel
Level 6 Contributor
104 reviews
25 helpful votes
Reviewed 2 days ago
NEW

Flight AV 316 & AV 671 of Avianca from Panama City (via San Salvador) to San Jose My Flight AV 316 & AV 671 of Avianca Airlines from Panama City, Panama [ Tocumen International Airport (PTY), Panama City, Panama ] to San Jose, Costa Rica [Juan Santamaria International Airport ( SJO), in Costa Rica] on the Economy Class, and on...

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Central America Economy Panama City - San Jose

Helpful?
Thank konstantinosd965
Dallas, Texas
Level 5 Contributor
75 reviews
23 helpful votes
Reviewed 2 days ago
NEW
via mobile

Avianca is always consistent, good service no up charges for normal treatment (unlike 99%) of US based carriers. I'm feeling fresh air when I fly Avianca, food, WiFi, movies are all the norm with an economy ticket to Colombia (round trip for $400) book it correctly or pay double for your mistakes!!

International Economy New York City - Bogota
Helpful?
Thank WilliamTravelstyle
1 review
Reviewed 2 days ago
NEW

That was a really really bad experience, full of miscommunication and poor customer service. It started when I landed in Rio de Janeiro and I didn't have my suitcases. The ladies at the Avianca counter told me I'd have my basic expenses reimbursed. They told me my luggage would be delivered on the following day which I'd have a party...

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International Economy San Diego - Rio de Janeiro

Helpful?
Thank Tania C
Washington DC, District of Columbia
1 review
Reviewed 2 days ago
NEW

We took five segments of business flight between Washington, D.C., and Brazil. Our comments do not refer to other classes. One leg of five was world class, one was satisfactory, three were clearly not. We had bulkhead seats three times, with very limited leg room, no overhead storage, and flight attendants who chattered behind a drawn curtain without offering water,...

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International Business Class Washington DC - Sao Paulo

Helpful?
Thank wstarosta
See travel tips for airlines
“fly on widebodies if all possible ( 330s and 787s )”
lfmejia0617, 22 Jun 2018 | Read review
“You can check in using an app on your smartphone”
sandranA8594PY, 21 Jun 2018 | Read review
“The seats on the wings have limited view”
konstantinosd965, 20 Jun 2018 | Read review
“Arrive early”
LidellB, 18 Jun 2018 | Read review
“Direct flight from point A to B without stopping in Panama or any other city”
EJFP, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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