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Austrian Airlines


5,410 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,410 Reviews from our TripAdvisor Community

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5,410 reviews from our community

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Showing 2,331: English reviews
Winthrop, Massachusetts
Level 5 Contributor
70 reviews
47 helpful votes
Reviewed yesterday
NEW

I was skeptical, as Austrian Airlines is not a big carrier unlike British Airways, yet the service was wonderful! The airline has a chef onboard to prepare the food in business class and there was a good selection of items to choose from, including the wine selection. The flight attendants were warm and friendly, and didn't disappear for hours after...

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International Business Class Toronto - Vienna

Helpful?
Thank Kelly G
Tampa, Florida
Level 5 Contributor
52 reviews
30 helpful votes
Reviewed 2 days ago
NEW

This is THE most difficult airline with which I have every dealt. I have been trying to upgrade my cabin class for weeks. Every time I call, I get a different story. But, the absolute bottom line is you CANNOT upgrade your cabin if your origination airline is different (United). I never experienced a refusal to allow me to purchase...

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International Economy Newark - Vienna

Helpful?
Thank Deborah W
Chesterfield, United Kingdom
Level 6 Contributor
605 reviews
188 helpful votes
Reviewed 3 days ago
NEW

we did 4 flights with Austrian airlines to get to minsk and back from heathrow with connections in vienna. tbh I had concerns due to reading some poor reviews and also because one connection gave us only 35 minutes. We had two minor flight delays (one of 10 mins and the other 45 minutes). The seats were only thinly cushioned...

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Europe Economy London - Minsk

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Thank jim m
Copiague, New York
Level 6 Contributor
215 reviews
149 helpful votes
Reviewed 3 days ago
NEW
via mobile

This was our second trip with Austrian Air, the first trip in business class, this recent one flying economy. The plane was very clean, seemed fairly new offering spacious seats and a pleasant staff. I would not spring to upgrade next time, the economy was great. Bathrooms were typically tight - but clean and in working order for both flights....

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International Economy New York City - Warsaw

Helpful?
Thank Francine N
Wollongong, Australia
Level 6 Contributor
386 reviews
158 helpful votes
Reviewed 5 days ago
NEW

First time with Austrian on a short international flight to Berlin. Small hickup at the electronic checkin- wouldn't print the boarding cards. Off to checkin counter were we received fantastic and friendly service from staff who assisted us. We had a slight delay due to late arriving aircraft but nothing to inconvenient for us anyway (midday flight). Picked up a...

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Europe Economy Vienna - Berlin

Helpful?
Thank Stephen C
1 review
Reviewed 6 days ago
NEW
via mobile

If you buy a ticket, first be aware that you might need to pay for the first bag on either way. In the USA they started measuring the cabin bags even though it is against DOT to do so on flights originating from within USA. They threaten passengers whose carry on luggage exceeds 8kg to be entered into system and...

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International Economy Fargo - Sarajevo

Helpful?
Thank Azem E
Athens, Greece
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed 1 week ago
NEW
via mobile

Worse experience ever. Very rude staff looking to charge you for extra kilos. This policy looks like having extra profits and bonus for the ground stewardesses. They don’t care if you are silver or gold status they only care about profits from the extra bonuses. Terrible worse star alliance company ever

Europe Economy Vienna - Athens
Helpful?
Thank iliasdent
Sarajevo, Bosnia and Herzegovina
Level 6 Contributor
389 reviews
201 helpful votes
Reviewed 1 week ago

This is a short flight, one of 4 in total I had with Austrian last week. Duration of all around 1 hour. While cabin staff is nice I really cannot make any comment other than nothing to remember. out of 4 flights, 2 were delayed, not buy much but still... On a final flight we were waiting in front of...

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Europe Economy Vienna - Hamburg

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Thank Filotije
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago

Unbelievable for a non-low cost airline. My flight to Vienna was cancelled with a few hours to spare. Luckily I live 10 minutes from the airport so I hadn't left home - unlike a number of others (who I met eventually in Vienna at the exhibition I was attending) I finally arranged a flight (original time was 13.00) at 19.30...

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Europe Economy Manchester - Vienna

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2 Thank Venture33127391590
Nicosia, Cyprus
Level 6 Contributor
91 reviews
18 helpful votes
Reviewed 1 week ago via mobile

Travelled to Vienna for a connecting flight on a A320. Very calm journey. Staff was very good. Positive fact that Austrian airlines still provide on board breakfast As a negative the quality of internet connection and the fact that there is a charge on this service

Europe Economy Larnaca - Vienna
Helpful?
Thank 959christosc
See travel tips for airlines
“Choose another airline. LOTS of airlines fly to Europe.”
971deborahw, 17 Nov 2018 | Read review
“I guess only if you can afford business class it will make difference”
Filotije, 12 Nov 2018 | Read review
“Book early for low price.”
712herbertl, 9 Nov 2018 | Read review
“Just aviod them.”
tashadutina, 9 Nov 2018 | Read review
“I will avoid this airline if possible.”
Connector64637040657, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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