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Asiana Airlines


2,664 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,664 Reviews from our TripAdvisor Community

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2,664 reviews from our community

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Showing 1,121: English reviews
Level 1 Contributor
3 reviews
Reviewed 3 November 2018

I had to participate in a conference at Sendai, so I decided to go to Japan with Asiana film. I entirely feel satisfied with their regularity. All the procedures exactly occurred on time by minutes. The ticket already included a snack. My previous snack contained 1 boiled chicken breast with sauce, some boiled potatoes, 1 cup of mixed fruit, 1...

Date of travel: October 2018
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North Asia Economy Seoul - Sendai

Helpful?
Thank Võ Ngọc T
Wellington, New Zealand
Level 5 Contributor
87 reviews
20 helpful votes
Reviewed 3 November 2018

I flew Asiana from Tokyo to Seoul and chose them because they are Star Alliance partner airline along with Air NZ. They looked after us well.

Date of travel: October 2018
North Asia Economy Tokyo - Seoul
Helpful?
Thank TWgo
Taunton, United Kingdom
Level 3 Contributor
18 reviews
11 helpful votes
Reviewed 3 November 2018

Had not heard of Asiana before but reports were encouraging. The flight was an excellent experience due to the attention received from the staff. Their attention to detail was extremely good. There were plenty of them and there all the time IF you needed them. We were well spoilt. Good food and excellent wine.

Date of travel: October 2018
International Business Class London - Tokyo
Helpful?
Thank 168ernest47
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 November 2018 via mobile

The staff were all very friendly and accommodating, speaking good English. The food was good and drinks were offered regularly. The seat was a little uncomfortable but not too bad. Both flights I had with them were on time.

Date of travel: November 2018
International Economy Sydney - Seoul
Helpful?
Thank Global25050481078
Rayleigh, United Kingdom
Level 6 Contributor
274 reviews
209 helpful votes
Reviewed 2 November 2018

Airbus 350 was quiet and comfortable. Business Smartium was quite spacious on this aircraft. The cabin temperature was ok for sleeping; the amenities pack included eye shades, ear plugs. Crew were attentive, food was excellent with a good variety of options for main meal. IFE was fine.Flight was delayed due to late incoming. As usual toilets were kept spotless. Onward...

Date of travel: October 2018
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International Business Class London - Tokyo

Helpful?
Thank ethelman2
Missouri
Level 2 Contributor
5 reviews
Reviewed 2 November 2018 via mobile

The economy class seating was a little uncomfortable but they gave us earplugs and eye masks. Didn’t get those on the return flight for some reason. The staff was very friendly and warm. I would love to fly with them again!

Date of travel: September 2018
International Economy Chicago - Manila
Helpful?
Thank queenrocks77
Pueblo, Colorado
Level 6 Contributor
165 reviews
58 helpful votes
Reviewed 1 November 2018

No complaints here. Kind and attentive service, adequate food, including some interesting Korean cuisine and smooth travel in this enormous plane. The movie selection was a little weak, but that's the only negative aspect of the journey.

Date of travel: October 2018
International Business Class Los Angeles - Tokyo
Helpful?
Thank Jefe1947
Paranaque, Philippines
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 1 November 2018 via mobile

We used Asiana from Manila to Inchon to LAX and back again. We got the same great service as before and would use them again. I just wish I could find out if I was able to combine my family's miles into just 1 account. Leg space was good, but as with other airlines, main dish could improve. Appetizers and...

Date of travel: October 2018
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International Economy Los Angeles - Manila

Helpful?
Thank Numjuan
Holyport, United Kingdom
Level 6 Contributor
207 reviews
85 helpful votes
Reviewed 31 October 2018

Clean, modern plane. Super friendly staff. Decent entertainment package. Food could certainly have been better. On time flights, outbound and return. It was fine and I have no complaints, but next time I’d try Korean Air to see what it was like.

Date of travel: October 2018
International Economy London - Seoul
Helpful?
Thank UlstermaninNorfolk
Seattle, Washington
Level 6 Contributor
259 reviews
38 helpful votes
Reviewed 28 October 2018 via mobile

Took an Asiana airline our family’s Rome trip. The cabin captain was aware of senior passengers and frequently checked how my mother was doing. Very considerate and kind.

Date of travel: October 2018
International Economy Seoul - Rome
Helpful?
Thank Minkyung S
See travel tips for airlines
“don't expect any common sense or compassion”
vin111, 11 Dec 2018 | Read review
“Make sure you have headphones, a hand fan, and water. Just in case.”
337emmak, 8 Dec 2018 | Read review
“Better these days to hook into a different frequent flyer program (???) I think so.”
RenegadeRetiree, 5 Dec 2018 | Read review
“Do not depend the USB Charge Port on the Flight. so give a full charge to your Portable gadgets before you fly.”
srikantaj, 2 Dec 2018 | Read review
“When flying from Incheon, do not go to the central lounge, always use East or West lounges.”
ArturoFermin, 1 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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