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Asiana Airlines


2,670 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,670 Reviews from our TripAdvisor Community

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2,670 reviews from our community

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Showing 1,125: English reviews
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed 18 April 2016

I can never forget the Korean meal provided on flight, it's the best flight meal I've had. KBBQ served together with several kinds of vegetables, and some side dishes. The seat is also comfortable. The screen is a bit small and has low resolution.

Date of travel: September 2015
International Economy Shanghai - Los Angeles
Helpful?
2 Thank Alan W
China
Level 5 Contributor
33 reviews
17 helpful votes
Reviewed 14 April 2016

This was my first time traveling with this airlines, always flew Korean Air for some reason, the seats were comfortable, the food was very good but what impressed me the most was the professionalism and friendliness of the flight attendants, they were amazing, they were anticipating every passenger's next move, so you didn't have to worry about anything at all....

Date of travel: January 2016
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North Asia Economy Shanghai - Seoul

Helpful?
1 Thank Marco M
Level 6 Contributor
138 reviews
187 helpful votes
Reviewed 11 April 2016

Great food - check. Comfortable business class seats - check. Nice lounge - check. Outstanding professional service - check. This was the most enjoyable flight I've ever had. It was my first time traveling to Asia, the flight was more than 12 hours, and I wanted to make sure I was comfortable. Their business smartium seats made a world of...

Date of travel: March 2016
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International Business Class Los Angeles - Seoul

Helpful?
2 Thank 0garibaldi0
Gravesend, United Kingdom
Level 3 Contributor
24 reviews
17 helpful votes
Reviewed 8 April 2016

Friendly, helpful and efficient service in clean and comfortable aircraft. Had a lengthy stopover at Incheon Airport, Seoul, Korea which is an excellent airport with great amenities. I would recommend this airline without hesitation!

Date of travel: April 2016
International Economy London - Da Nang
Helpful?
Thank Jeremy L
New York City, New York
Level 6 Contributor
142 reviews
28 helpful votes
Reviewed 5 April 2016

Flew as a couple - a very expensive flight but the business class was worth it for the 14 hours journey. Service is very good and even though no status holder with the airline alliance the service is fine and personalized. Seats are very conformable and the 2 inner seat give a feeling of having your own cabin... (seat 14...

Date of travel: March 2016
More 
International Business Class New York City - Seoul

Helpful?
Thank Yves-Alexandre_YAL
Cebu City, Philippines
Level 5 Contributor
57 reviews
30 helpful votes
Reviewed 4 April 2016

The staff were very warm and friendly, very accommodating. Evident that they try their best to answer to our every request. The looked snappy and neat in their uniforms and appear to be always composed. Loved their food, couldn't even remember a time when I was not NOT eating or drinking. Their steaks were very tender and juicy and their...

Date of travel: December 2015
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International Economy Cebu Island - San Francisco

Helpful?
1 Thank Gilryan N
Los Angeles, California
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed 2 April 2016

This was our first Asiana Airlines (AA) flights. We traveled often with the Korean Airlines (KAL), and were nervous about AA services. AA offered excellent price for our travel destination, hence we purchased tickets. AA has definitely a horrible website, which does not seem to respond to any simple passenger requests (seat selections, looking up reservations as a guest, managing...

Date of travel: February 2016
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International Economy Seattle - Manila

Helpful?
2 Thank SierraSonara
Southampton, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 April 2016

Following Aeroflot cancelling my flight at the last minute, I was transferred onto a Asiana flight. What lovely helpful people both at the airport and on the flight. They knew I had a 10 hour wait between flights and arranged food or me both at the airport and on the plane. Highly recommend could not fault at all

Date of travel: March 2016
International Economy London - Seoul
Helpful?
Thank iade2016
Vienna, Austria
Level 5 Contributor
70 reviews
24 helpful votes
Reviewed 31 March 2016

I flew ICN-VIE today, changing in LHR ... the itenerary gave me just an hour layover in LHR (which is the absolute minimum according to their own rule). The flight was great, but there was traffic in both ICN and LHR, so i missed my connection to Vienna. What i really liked was, I was met by a British guy...

Date of travel: March 2016
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International Business Class Seoul - Vienna

Helpful?
Thank DiabelliMi
Los Angeles, California
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 22 March 2016

I flew to Manila from LAX via Incheon and the total experience has always been great. I love that the choice of food is either Korean or Western. Sometimes I feel like one or the other. The flight attendants are always helpful and kind. The entertainment console is excellent as I watched over 3 movies during my 12 hour flight.

Date of travel: March 2016
International Economy Manila - Los Angeles
Helpful?
2 Thank ChadA112
See travel tips for airlines
“good service and treatment very eager to please.”
831gordons, 14 Dec 2018 | Read review
“don't expect any common sense or compassion”
vin111, 11 Dec 2018 | Read review
“Make sure you have headphones, a hand fan, and water. Just in case.”
337emmak, 8 Dec 2018 | Read review
“Better these days to hook into a different frequent flyer program (???) I think so.”
RenegadeRetiree, 5 Dec 2018 | Read review
“Do not depend the USB Charge Port on the Flight. so give a full charge to your Portable gadgets before you fly.”
srikantaj, 2 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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