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Asiana Airlines


4.5 of 5 stars
575 Reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea +82-2-2669-8000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 285
    Excellent
  • 213
    Very good
  • 46
    Average
  • 18
    Poor
  • 13
    Terrible
Quality service and a comfortable plane

I've flown this route twice. It's a long haul across the Pacific (14 hours), but there are spots... read more

4 of 5 starsReviewed 1 week ago
Jeff_Madison_12
,
Madison, Wisconsin
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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575 Reviews from our TripAdvisor Community

Write a Review
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575 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Thai first
  • Any
English first
Madison, Wisconsin
Level Contributor
48 reviews
14 helpful votes
4 of 5 stars Reviewed 1 week ago

I've flown this route twice. It's a long haul across the Pacific (14 hours), but there are spots where you can stretch. The attendants are cheerful and helpful, as are the gate staff. These flights were much more enjoyable than my recent flights on US flagged carriers. The next time I head back to the Philippines I'll be riding with...

More 
International Economy Chicago - Manila

Helpful?
1 Thank Jeff_Madison_12
Leiters Ford, Indiana
Level Contributor
24 reviews
21 helpful votes
5 of 5 stars Reviewed 1 week ago

Service that matches Cathay or Singapore Air at mid range prices. Very attentive staff and punctual arrivals and departures. Nice biz lounge in ultra modern and efficient Seoul / Incheon airport too.

International Business Class Chicago - Hanoi
Helpful?
1 Thank GregorashFamily
Almaty, Kazakhstan
Level Contributor
45 reviews
26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The flight more than 10 hours is tough, but Asiana's stewardesses have created very comfortable atmosphere! I really enjoyed that time: very attentive and friendly, always smiling)) Elegant and sophisticated, charming girls! I am very grateful for high-professional service!!! Strongly recommend to all - try Asiana Airlines!)))

International Business Class Sydney - Seoul
Helpful?
Thank aigulmussa
Cardiff
Level Contributor
137 reviews
73 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We flew from London to Sydney via Seoul in Jan 2015. The service and entertainment are very good with this airline. How ever I was a little bit disappointed with the food options - I think it is because I am a fussy eater though!! Because our lay over in Seoul was for more than 12hrs the airline arranged a...

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International Economy London - Sydney

Helpful?
Thank Thomase77
Antwerp, Belgium
Level Contributor
99 reviews
27 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable planes, good seats, fine meals, friendly personnel, cots for baby's and very careful staff for little children. Book in time and reasonably priced, both in economy as in business. We did outbound in economy and return in business. Both categories same comments. Airport lounges also well equipped and OK. Special the one in Seoul was great. Included in the...

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International Business Class London - Sydney

Helpful?
Thank Stan S
Cedar Park, Texas
Level Contributor
21 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very impressed with the crew and the plane. The pilot made the flight exceptionally pleasant and the food served was fantastic! I flew economy, but kept looking around, at first, wondering if they had upgraded me! Seats were comfortable with in flight movies and music. Crew was super attentive and polite. Really an pleasant and wonderful LONG flight....

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International Economy San Francisco - Okinawa

Helpful?
Thank T S
Puerto Vallarta, Mexico
Level Contributor
21 reviews
5 of 5 stars Reviewed 1 week ago

We rode SFO-SGN by way of Inchon, in whatever they call economy class. Seats were comfortable (I'm 6'4" 240#) and the entertainment screen offered maps, info, TV, and movies. The service was excellent. They rarely sat down, constantly circulating with drinks, snacks, 2 hot meals, and a sandwich on the trans-pacific leg. Made a long flight comfortable and pleasant from...

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International Economy San Francisco - Ho Chi Minh City

Helpful?
Thank NorthwoodsVoice
Singapore, Singapore
Level Contributor
133 reviews
93 helpful votes
5 of 5 stars Reviewed 1 week ago

I am top tier elite flyer in all three major airline alliances. Asiana Airlines to me is one of the best airlines when it comes to service. The FAs bend backwards to be helpful and very proactive and friendly. FAs rush to the toilets to clean after every passenger. Jackets are taken as soon as you arrive at your seat....

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North Asia Business Class Seoul - Tokyo

Helpful?
Thank Koreaninsingapore
Bangkok, Thailand
Level Contributor
68 reviews
33 helpful votes
5 of 5 stars Reviewed 1 week ago

This flight has 2 legs, Bangkok to Seoul (around 5 hours) and Seoul to LA (around 12 hours). At the first leg, I had opportunity to free upgrade to first class (but service and menu were same as business class). Huge private space with big monitor. I enjoyed Korean food. Extensive wine list (including ice wine!!!), plenty of drinks including...

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International Business Class Bangkok - Los Angeles

Helpful?
Thank Jobby005
Shanghai, China
Level Contributor
52 reviews
28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very attentive and caring staff, always there to help as needed and handled all request efficiently and with a smile.

North Asia Business Class Shanghai - Seoul
Helpful?
Thank LucioK
See travel tips for airlines
“I have traveled on Asiana with young children and flight attendants were very helpful with changing and bathroom assistance”
 of 5 stars GregorashFamily, 22 Aug 2016 | Read review
“After problem with battery ground staff were very helpful...but all this took much time....thank goodness I was very early.”
 of 5 stars wjeanh, 12 Aug 2016 | Read review
“Choose the aisle seat. It is much more convenient when you wish to use the restroom.”
 of 5 stars Maximvs2, 9 Aug 2016 | Read review
“Be polite and it is reciprocated”
 of 5 stars randyr95, 8 Aug 2016 | Read review
“If your aircraft is an A380, reserve seats on the upper deck. It's still economy, but the seats on the side are by 2s.”
 of 5 stars thebeelovestotravel, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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