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Asiana Airlines


4.5 of 5 stars
660 Reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea +82-2-2669-8000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 324
    Excellent
  • 239
    Very good
  • 60
    Average
  • 22
    Poor
  • 15
    Terrible
Cheap, on time, new plane with leg room, efficient attendants and good food!

A long flight, continuing on to Danang in Vietnam, also with Asiana, but it couldn't have been... read more

5 of 5 starsReviewed yesterday
Finn L
,
Washington DC, District of Columbia
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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660 Reviews from our TripAdvisor Community

Write a Review
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660 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Thai first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

A long flight, continuing on to Danang in Vietnam, also with Asiana, but it couldn't have been better for a good-value economy flight. It's a joy to be back on an Asian airline, in this case Korean, with surprisingly good food both Asian and Western, good wines, and efficient service, a bit on the formal side compared to the casual...

More 
International Economy Washington DC - Seoul

Helpful?
Thank Finn L
Los Angeles, California
2 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The flight crew was amazing. They walked around throughout the flight ensuring that all passengers were comfortable and their requests fulfilled. Arriving at Incheon and then Manila was a hassle-free experience. The same can be said for the return flights to Incheon and Los Angeles. My wife and I will certainly fly with Asiana again. The airfare was also amazing...

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International Economy Los Angeles - Manila

Helpful?
Thank mexo1
Aberdeen, North Carolina
2 reviews
5 helpful votes
1 of 5 stars Reviewed yesterday NEW

Nobody speaks English! NO customer service! If you join their miles after the fact, you don't get credit! Worthless! I guess you get what you pay for! Cheap airlines, cheap service. We need more competitors. There was a child in the flight who CRIED the whole 14 hours! Talk about no sleep or rest? The airlines should consider putting all...

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International Economy New York City - Seoul

Helpful?
Thank LadyRedds
Hilo, Hawaii
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

We travel a lot and this is our first time with Asiana Airlines. Had we known we would have be flying with them sooner. Asiana was picked because of the Clark International Airport destination. Flying to Manila and then trying to get out of Manila is pure insanity with the traffic. Clark International is a great alternative and we were...

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International Economy Honolulu - Manila

Helpful?
Thank BlackCat5oh
Glens Falls, New York
Level Contributor
9 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Let me start off by saying that I do not like flying. I get extremely nervous for the smallest of flights so when we booked our trip to Thailand, the 22+ hours of being in the sky was enough to make me physically ill. That being said, the moment we stepped aboard our plane I felt way more at ease....

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International Economy New York City - Bangkok

Helpful?
Thank Eileen P
Cathedral City, California, United States
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great space, great aircraft, really amazing service. From the moment I stepped on the aircraft I felt the crew was very attentive.

International Economy Los Angeles - Ho Chi Minh City
Helpful?
Thank Kevin S
SingaPore
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Asiana limit to 1 language per person with a weight 23kg Over limit will charge USD 50. Excess language per piece is USD 120. Check in staff was not helpful enough, my aunt was being charge due to counter staff never give us chance to repack our things cause there is 2 language which is only 12kg. She is very...

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North Asia Economy Singapore - Seoul

Helpful?
Thank Ong May Y
Madrid, Spain
Level Contributor
8 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I think Asian airlines have a plus, and this is service. In Asiana, service is excellent, the flight attendants are courteous, always smiling and ready to help. Food was very good also with a choice between Korean and International cuisine. Choice of wines was clever, there was a french one, an australian one and a California one. The only down...

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International Business Class Seoul - Frankfurt

Helpful?
Thank Javiermoro123
Changchun
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Asiana always gives me pleasant trip. All employee are very kind. flight is very clean and kind service. All provided food is great to me. drinking is also very easy reachable.

North Asia Economy Changchun - Osaka
Helpful?
Thank sunki_kim
Maldon, United Kingdom
Level Contributor
76 reviews
33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Economy will aways be a challenge due to the compact seating and the fidgety chiildren especially on a 11 hour flight, flight schedule was changed by 2 hours however we were told a day in advance so this was not a problem on arrival at the gate they provided additional snacks and water. I have never seen an airline do...

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International Economy London - Seoul

Helpful?
Thank ALGH2013
See travel tips for airlines
“Sit back and enjoy the flight.”
 of 5 stars mexo1, 28 Sep 2016 | Read review
“Good luck! Nobody speaks English!”
 of 5 stars LadyRedds, 28 Sep 2016 | Read review
“Early check in from LAX is a must!”
 of 5 stars 832KevinS, 28 Sep 2016 | Read review
“Asiana limit to 1 language per person with a weight 23kg Over limit will charge USD 50. Excess language per piece is USD 120.”
 of 5 stars ongmayy, 28 Sep 2016 | Read review
“Avoid row 15 windows”
 of 5 stars ALGH2013, 26 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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