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Asiana Airlines


1,528 Reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea +82-2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,528 Reviews from our TripAdvisor Community

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1,528 reviews from our community

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Showing 545: English reviews
Okinawa, Japan
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I cannot thank Asiana Airlines enough for their exceptional service. Flying across the world alone with a 2 year old and a 4 month old is no simple task, but they certainly made is easier. They were there to help from start to finish. From the minute I got my boarding passes to walking me to my gate and putting...

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International Economy Seoul - San Francisco

Helpful?
Thank kaileyc1192
Birkenhead, United Kingdom
Level 3 Contributor
19 reviews
10 helpful votes
Reviewed 4 days ago
NEW

The ASIANA BUSINESS CLASS experience to Seoul was much much better than BRITISH AIRWAYS FIRST CLASS for less than half their price. Only criticism - the video selections were poor.

International Business Class London - Seoul
Helpful?
Thank Robin J
Nizhniy Novgorod, Russia
Level 5 Contributor
28 reviews
4 helpful votes
Reviewed 5 days ago
NEW

А!!!: We flew from Seoul to Hong Kong in Economy class by the legendary Boeing 747-400, which was over 20 years old. The cabin though was in perfect condition, and clean. Departure was on time, arrival too. Service - at a high level. I will not say that there is something special, there are airlines that offer better service, but...

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Asia Economy Seoul - Hong Kong

Helpful?
Thank superalpi
Sydney, Australia
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

We flew with Asiana again via Sth Korea in September. This airline would have to be one of the best for service,seats/beds & quality of their food. Whilst it takes longer to take this route to Los Angeles it is well worth it. It beats most of the others.

International First Class Sydney - Los Angeles
Helpful?
Thank arvee954
Laguna Hills, California
Level 6 Contributor
147 reviews
66 helpful votes
Reviewed 1 week ago

A380 from Los Angeles to Seoul - clean, food quite good, service excellent, cabin attendants' English was poor. Seat pitch was OK for me (I have long legs), rather thn other carriers where my knees hit the seat ahead. The A380 was not any better than any other type of aircraft, just larger. I'll fly Asiana again.

International Economy Los Angeles - Manila
Helpful?
Thank Pat B
Reno, Nevada
Level 6 Contributor
142 reviews
107 helpful votes
Reviewed 1 week ago

The service was good overall, but not exceptional by any means. The staff of the airline, both cabin crew and airport staff, have a very limited command of English and communicating is difficult unless you speak Korean. The food, although prepared and presented nicely is decidedly Asian with no western dishes available. The Diabetic menu was not appetizing at all...

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International Economy San Francisco - Cebu Island

Helpful?
Thank hagar2935
Mumbai, India
Level 3 Contributor
10 reviews
Reviewed 1 week ago

Asiana Airline is a good rating airline in terms of international survey but the passessger experience is so so. the Crew sometimes is least bother about any medical emergency if any passenger needs help. Firstly some of the crew hardly understand English. may be they know English but want to express that they dont understand. The Food is ok. Aircraft...

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North Asia Economy Hong Kong - Seoul

Helpful?
Thank Sagar0111
Level 1 Contributor
3 reviews
Reviewed 1 week ago

The service needs improvement. No pre dinner drink service just a mad rush to feed you and turn the lights out. Movie selection very limited unless you like violence and killing.

International Business Class Seoul - Sydney
Helpful?
Thank Rod B
Level 6 Contributor
123 reviews
38 helpful votes
Reviewed 1 week ago

The service is inexistent. They don't even offer water. The chairs are terrible. They charge a lot for a suitcase. Honestly its the worst airplane I had ever boarded. I know its the cheapest but it does come at a price. I rather pay more and fly with a company that at least pretend to care about passengers than fly...

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Southeast Asia Economy Kuala Lumpur - Manila

Helpful?
Thank Viviane A
Paranaque, Philippines
Level 6 Contributor
138 reviews
49 helpful votes
Reviewed 2 weeks ago

Pre-seating is always a must when I fly and Asiana did not disappoint as I was seated alone in a row of 3 seats. So that left me plenty of room to lie down for a 4 hour flight. I do not usually take my meals onboard, hence, I could not rate on their in-flight service. However, the attendants were...

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North Asia Economy Manila - Seoul

Helpful?
Thank rondm40
See travel tips for airlines
“If traveling as a 'single' choose a window seat.”
robinj181, 15 Nov 2017 | Read review
“window seats mean people don't wake you when they want to get to a bathroom”
STOFER, 11 Nov 2017 | Read review
“Smaller people would find the aircraft more comfortable than tall western sized individuals.”
hagar2935, 9 Nov 2017 | Read review
“Don't book them.”
232vivianea, 6 Nov 2017 | Read review
“For those with medical issues, make sure to request for pre-seating 4 days prior to flight.”
rondm40, 5 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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