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Asiana Airlines


4.5 of 5 stars
353 Reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea +82-2-2669-8000 Website

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Visitor rating
  • 198
    Excellent
  • 118
    Very good
  • 23
    Average
  • 8
    Poor
  • 6
    Terrible
Great Service! Sit A380 First and pay Business Class!

Small hint: on some routes Asiana uses a 3class A380 aircraft but operates 2class. So you can book... read more

5 of 5 starsReviewed 5 days ago
202Countries
,
Hanau
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4.5 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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353 Reviews from our TripAdvisor Community

Write a Review
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353 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Thai first
  • Any
English first
Hanau
Level Contributor
39 reviews
9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Small hint: on some routes Asiana uses a 3class A380 aircraft but operates 2class. So you can book a business class ticket and enjoy the first class cabin with businee class treats. one of these routes is ICN-HKG. You just have to browse the seat map and reserve a seat in the first floor, which is First class seating. Service...

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Asia Business Class Seoul - Hong Kong

Helpful?
1 Thank 202Countries
Marietta, Georgia
Level Contributor
100 reviews
27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was the 2nd time I flew Asiana. I'm not flying American based airlines after I experience excellent customer service such as Asiana. The food was good and the service was excellent. The flight attendants were nice and friendly. Unlike their American counterpart where the flight attendants were mean and crabby especially to the older Asian passengers that don't speak...

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International Economy San Francisco - Manila

Helpful?
Thank Nannetteph218
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Way back 2015, I had a flight from Manila to Norfolfk, Virginia. This is a review for CONNECTION FLIGHT (Manila to Incheon / Incheon to Chicago via Asiana Airlines and I was connectd w/ a local carrier from Chicago to Norfolk, VA) For an 12 hour flight (I guess) I booked on an economy Legroom - Very Spacious! Seat Comfort...

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International Economy Manila - Chicago

Helpful?
Thank Ken R
Fukuoka Japan
Level Contributor
9 reviews
17 helpful votes
3 of 5 stars Reviewed 1 week ago

Not so terrible although the flight was completely full both directions. Had an economy window seat which made it very difficult to use the restroom. Entertainment was a little dated (slightly old B777-200 aircraft) but the food and cabin service was perfectly adequate. Flight was on time but it was a long walk from the gate to immigration in the...

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International Economy Fukuoka - London

Helpful?
Thank TomFukuokaJapan
Portland, Oregon
Level Contributor
53 reviews
48 helpful votes
3 of 5 stars Reviewed 1 week ago

After using Asiana 7 times to SE Asia, I finally was forced by price to use their own website to book my next trip - WHAT A DISASTER! The airline told me that my cr card was refused, so I made a second attempt at booking, but with the same negative result. I then called my cr card bank to...

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International Economy Seattle - Hanoi

Helpful?
Thank daawgon
Auckland, New Zealand
Level Contributor
155 reviews
29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Making this long haul flight I was impressed with the customer service I received from check in until landing. The on board staff were attentive and friendly making this a most enjoyable flight. The Star Alliance lounge in LAX added to the experience.

International Economy Los Angeles - Seoul
Helpful?
Thank GaryandLesleyTravel
Vernon, Connecticut
1 review
3 of 5 stars Reviewed 2 weeks ago

There were several legs to this trip, none of which departed on time. Thankfully, the layover between flights was long enough that it didn't matter but it would have been nice to get to my destination sooner since I had someone waiting for me there. But in particular, the longest leg, JFK-ICN, which was flown on an A-380, was not...

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International Economy New York City - Manila

Helpful?
Thank TomRapoza
Los Angeles, California
Level Contributor
14 reviews
56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently used miles for one way travel from Korea to LA on Asiana. I was in seat 1A. Overall the plane was amazingly quiet and spacious. Flight was bout 14 hours. Food was good but was presented in a very Formal presentation. I could have done with a little more casual meal. The caviar course was 40 minutes!! Anyway...

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International First Class Seoul - Los Angeles

Helpful?
Thank rwingate
Hong Kong, China
Level Contributor
3 reviews
1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice staff. Food is good. The touch screen in TV is not sensitive enough. Also, some passengers bring too much hand-carry luggages and put in the overhead cabinet. Other passengers have no room to put their luggages.

North Asia Economy Hong Kong - Seoul
Helpful?
Thank Ben C
Level Contributor
252 reviews
9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This time, my wife and I flew from Osaka to Qingdao with Asiana. Although we had to transfer at Seoul, Korea, our flights on business class were quite comfortable and relaxing. Compared with other airlines, I found the meal is just so so. Since the flight time is limited, we could not enjoy much the entertainment program.

North Asia Business Class Osaka - Qingdao
Helpful?
Thank Kimitaka S
See travel tips for airlines
“As said book a seat on the lower floor which is on some A380 first class configuration but operated business class”
 of 5 stars 202Countries, 18 Jul 2016 | Read review
“Book earlier to get a better price.”
 of 5 stars TomFukuokaJapan, 13 Jul 2016 | Read review
“Book only with a third party site”
 of 5 stars daawgon, 10 Jul 2016 | Read review
“Use the online check-in feature. You can do it right on your mobile phone and then you get a much shorter line at check-in.”
 of 5 stars TomRapoza, 8 Jul 2016 | Read review
“Check in the day before online to avoid the long lines at the airport.”
 of 5 stars TashaRuth, 14 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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