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Asiana Airlines


2,606 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,606 Reviews from our TripAdvisor Community

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2,606 reviews from our community

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Showing 1,090: English reviews
Level 4 Contributor
30 reviews
17 helpful votes
Reviewed yesterday
NEW

2 meals and a snack, constant water and juice being served. Just outstanding service and right on time, Arrived Korea early and connections where right on time. Have used this airlines in the past and will use again in the future. This airlines offers the best prices I could find, book 3 months in advance.

International Economy Los Angeles - Angeles City
Helpful?
Thank Don M
1 review
Reviewed 2 days ago
NEW

I have been a loyal customer of Asiana for years and they had a promotion where they give vouchers to the Sky Lounge at Incheon Airport.We have a 15-hr lay over so that was excited to get that voucher. Asiana sent me an email, however, they did not send an email to my husband. When I inquired why I have...

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International Economy Seoul - Los Angeles

Helpful?
Thank Lourdes A
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Flew from Tokyo to Seoul. Service was great and decent food and service. Not quite at the level of JAL but I would recommend when convenient.

North Asia Economy Tokyo - Seoul
Helpful?
Thank Tim70s
Jakarta, Indonesia
Level 1 Contributor
2 reviews
Reviewed 4 days ago
NEW

Me and my sister used Asiana Airlines, a star alliance member last October 2018 from Jakarta – Incheon (OZ762 & OZ761) A 330-300. Seat configuration 2-4-2, and our seat 35K with an ample leg room, we had basic comfort blanket and pillow. Our flight was 11.45 PM, we had a breakfast couple hours before landing, choices were chicken porridge and...

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North Asia Economy Jakarta - Seoul

Helpful?
Thank HestiHelly
Manila, Philippines
Level 5 Contributor
91 reviews
59 helpful votes
Reviewed 5 days ago
NEW

We took Asiana for our family trip to Seoul and back to Manila. During the Manila-Incheon leg, I was given mushroom congee and since it was early morning, I guess that was sufficient to tide me over to the real breakfast. On the Incheon-Manila leg, I was given the Sambap - a beef stew with rice, samjang sauce and a...

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North Asia Economy Manila - Seoul

Helpful?
Thank Mylene E
West Midlands, United Kingdom
Level 6 Contributor
372 reviews
125 helpful votes
Reviewed 5 days ago
NEW

Started my second part of my trip to Sydney and we changed aircraft at seoul to the A380 and the flight in Business was half empty but the service and crew were amazing nothing was too much and the seats and flat beds very comfortable.served 4 courses on board. Again shame about poor entertainment selection.

International Business Class Seoul - Sydney
Helpful?
Thank RichieC82
West Midlands, United Kingdom
Level 6 Contributor
372 reviews
125 helpful votes
Reviewed 5 days ago
NEW

First time I've used Asiana Airline and i was very impressed from check-in to arrival at South Korea The crew and service was very good and food was good my only grip would be that the entertainment on the flight was pretty poor not a lot of choice not like other airlines that have many channels to pick from. Nothing...

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International Business Class London - Seoul

Helpful?
Thank RichieC82
Singapore, Singapore
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flew with Asiana to Incheon, and from Gimpo to Jeju. During my flight to Incheon, the inflight entertainment had some issues which prompted an entire shutdown to reboot for 20 mins in the middle of a red eye flight. Food choice was limited and didn’t taste very good. Inflight entertainment is extremely limited. So note that their domestic flight does...

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North Asia Economy Singapore - Seoul

Helpful?
Thank Joanieeee
Paranaque, Philippines
Level 6 Contributor
216 reviews
66 helpful votes
Reviewed 6 days ago
NEW

Asiana takes extra care of special need passengers and I appreciated their efforts to make your flight comfortable.

North Asia Economy Manila - Seoul
Helpful?
Thank ron d
Seattle,WA
Level 2 Contributor
6 reviews
9 helpful votes
Reviewed 6 days ago
NEW
via mobile

I was excited to take Asiana because I had used it many years ago and thought they were very classy even when traveling economy. This time around was a little disappointed. Yes the seats are roomy when you take the Boeing 777. But when you switch over to an Airbus if you have an aisle seat get ready for the...

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International Economy Seattle - Bangkok

Helpful?
1 Thank KevinM327
See travel tips for airlines
“Book 3 months in advance for best fees”
810donm, 18 Nov 2018 | Read review
“bring your own eye-shield for sleeping, the airlines did not provide”
HestiHelly, 15 Nov 2018 | Read review
“Please book your seats as early as possible.”
655mylenee, 14 Nov 2018 | Read review
“Smartium Economy is worth paying that little extra for”
KRDCambs, 9 Nov 2018 | Read review
“Pick the single seat if you are travelling alone.”
381vashtil, 22 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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