We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ANA (All Nippon Airways)


6,247 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

6,247 Reviews from our TripAdvisor Community

Write a Review

6,247 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Osaka Chitose Bangkok Okinawa City Singapore Hong Kong Fukuoka Frankfurt Los Angeles Nagoya New York City Honolulu
Traveller rating
Cabin
  • (1,230)
  • (131)
  • (376)
  • (39)
Route
  • (1,015)
  • (471)
  • (140)
  • (125)
  • (25)
  • More
Language
  • More
Showing 1,776: English reviews
Arlington, Virginia
Level 6 Contributor
191 reviews
111 helpful votes
Reviewed 2 days ago
NEW
via mobile

After our 2 week trip to Japan, hubby flew back to IAD (also on ANA) while I did a quick detour to Manila for an extra 2 weeks to see friends and family. Loved the 787. Configuration in BCL was 2-2-2, extremely comfortable and with plenty of room to move, lots of legroom and storage bins. Service was impeccable (wish...

More 
Southeast Asia Business Class Tokyo - Manila

Helpful?
Thank twisteddiva
Sudbury, Massachusetts
Level 6 Contributor
265 reviews
48 helpful votes
Reviewed 2 days ago
NEW

It was a short flight. It is faster than the bullet train and I enjoyed the flight. It a blessing since I arrived on the day of the earthquake and many bullet trains and some flights were cancelled. However, by the time I arrived from the USA, they were up and running. This was a code share with ANA airlines

Domestic Economy Tokyo - Osaka
Helpful?
Thank jo k
Overland Park, Kansas
Level 5 Contributor
59 reviews
13 helpful votes
Reviewed 3 days ago
NEW

Previous time took Delta over and it was fine. This time I thought taking one of the nation's airline would be an incredible experience. Business class allowed as was when flying Delta. 777-300 model. Business class is divided in modules. Provides a fair amount of privacy. Not sure of age but seemed a bit worn. As with Delta-orange juice and...

More 
International Business Class Los Angeles - Tokyo

Helpful?
2 Thank M E
Tampa, Florida
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

This is my second time flying business class and was very impressed with the customer service and roominess of the seat. The seat was one that folded all the way down flat with a pad. The entertainment screen was robust with a variety of things to keep you busy on a long flight. The food was pretty good. I would...

More 
International Business Class Houston - Tokyo

Helpful?
Thank James M
Waregem, Belgium
Level 6 Contributor
151 reviews
47 helpful votes
Reviewed 3 days ago
NEW

Flying with this new dreamliner is nice : a lot of leg room, good entertainment and a typical Japanese service : very good, kind, friendly but it misses a touch of humanity, that natural smile you get on certain other airlines, you know? ANA offers a wide menu choice and serves very good food and matching wine. In short :...

More 
International Business Class Tokyo - Brussels

Helpful?
Thank DudjiT
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

It's booked via travel agency and the flight experience was very good, in terms of the seat environment, choice of movies on board and nice stewardess that could speak fluent Mandarin & English.

North Asia Economy Shanghai - Tokyo
Helpful?
Thank Laurence_Lorenz
New Delhi, India
Level 5 Contributor
45 reviews
12 helpful votes
Reviewed 4 days ago
NEW

My travel experience with ANA was an unforgettable one. Everything, from service to comfort, from check-in to food, was just perfect. Despite being a 9 hour long flight, the staff did not rest for a second. At least 1 staff member could be seen roaming in the aisles ensuring they were present if someone needed something. They served food and...

More 
North Asia Economy New Delhi - Tokyo

Helpful?
Thank MandeepSuperTramp
Houston, Texas
Level 6 Contributor
150 reviews
88 helpful votes
Reviewed 4 days ago
NEW

Truly the finest "Old School" service, since the glory days of old PanAm! Very helpful, smiling, friendly and very concerned about our comfort! Total customer service and attention. They should train United and Delta staff... (;-) - ANA offers the very highest quality in customer service and flight comfort...

International Business Class San Francisco - Shanghai
Helpful?
1 Thank Hunter T
Miami Beach, Florida
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW

I had high expectations for this flight and they were all met and some exceeded. Although the color scheme of the suites is a bit shocking, and they do look like office cubicles, they are huge and extremely comfy when they are turned-down for sleep time (lie-flat). ANA also gives you cool pajamas that you take with you and great...

More 
International First Class Chicago - Tokyo

Helpful?
Thank Andrew B
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Once you travel by them (especially but business) it's hard to be satisfied with other carriers (especially business). The flight attendants are highly attentive, friendly, and polite. Highly recommended.

International Business Class Tokyo - London
Helpful?
Thank Haruko I
See travel tips for airlines
“Get there early since it is a code share”
joanko, 20 Jun 2018 | Read review
“Even seats closer to the washroom are quiet...”
MandeepSuperTramp, 18 Jun 2018 | Read review
“Reserve early to get an up-front seat in Business Class.”
734huntert, 18 Jun 2018 | Read review
“Travelling from India & a vegetarain, Hindu Veg meal best option. Seats Narita - SFO 40 H & H good choice for two persons”
RAJUBEAS, 14 Jun 2018 | Read review
“For courtesy, learn a few basic Japanese phrases - yes, please and thank you go along way.”
cherylmE8159NK, 12 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

3,429 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3429)
Viewed
Onboard Feature (139)
Viewed
Seat (300)
Viewed
Food and Drink (966)
Viewed
Airline Lounge (157)
Viewed
Airport (379)
Viewed
View from Window (318)
Viewed
Our fleet (66)
Viewed
Cabin (171)
Viewed
Other (933)