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ANA (All Nippon Airways)


7,149 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,149 Reviews from our TripAdvisor Community

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7,149 reviews from our community

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Showing 2,037: English reviews
Antwerp, Belgium
Level 6 Contributor
244 reviews
158 helpful votes
Reviewed today
NEW
via mobile

This flight was really great; good service, food, entertainment, timing. But what a pitty that they don’t offer seats for couples. There is no way of seeing your partner during the flight as all seats are totally seperated. I pittied the mother travelling woth her young child who had to sit alone.

International Business Class Brussels - Tokyo
Helpful?
Thank BEAntw
Nuremberg
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

This airline puts others to shame on customer service, efficiency and in comfort. Every detail I noticed, from turning handles towards the customer on the baggage claim belt, to the respect the ground crew shows the flight crew, to the way ticketing crew goes out of their way to make sure no one is in the wrong line, that you...

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International Premium Economy San Francisco - Tokyo

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Thank DEBBIE G
Singapore, Singapore
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

The overall in flight service experience was great in terms of: Air stewardess service standard while attending to the passengers. Selection for their in flight entertainment system was adequate. Its available throughout the whole flight even during take off and landing. In flight meals provided is average in terms of taste but the drink selection is wide for non -...

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North Asia Economy Singapore - Tokyo

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Thank step750
London, United Kingdom
Level 6 Contributor
157 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

For a last minute flight from Hong Kong to Tokyo Haneda and back, as a Star Alliance carrier, I thought I’d give ANA a try. As the flight was booked on the day of travel, not surprisingly it wasn’t cheap, (at over £500, $655 US return), but the onboard offering in economy class is very good. It was a four...

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North Asia Economy Hong Kong - Tokyo

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Thank Clive G
Shanghai, China
Level 3 Contributor
7 reviews
Reviewed 2 days ago
NEW

When flying round-trip between Shanghai and Tokyo, ANA is always my first choice, great customer service, easy online check-in, and simple/ not-terrible-at-all meals accompanied with choosable short movies/ videos. Most importantly, it's arrived at and left from Haneda instead of Narita. A real life saver!

North Asia Economy Shanghai - Tokyo
Helpful?
Thank Tiffany F
Singapore, Singapore
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

I haven't flown ANA in many years. The airline was quite comfortable and roomy. The service was prompt and the journey quite pleasant. Despite a red eye flight, it felt less tiring than usual. I'd recommend ANA to other travelers like me.

North Asia Economy Singapore - Tokyo
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Thank Maps788235
Level 5 Contributor
44 reviews
14 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is my first time flying ANA. The level of service exceeds those that won global awards or recognition. Comparing to MH or SQ, ANA crews serve nonstop and make the six hour flight felt very short. The Japanese hospitality is very hard to catch up by other airlines. Meals are good and ramen could be ordered anytime. One thing...

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North Asia Business Class Kuala Lumpur - Tokyo

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Thank nelsonchee
New York
Level 5 Contributor
36 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Found a very inexpensive business fare from NYC to Malaysia by way of Tokyo. Service was impeccable on the flight. Choice was Japanese or western food. Do not consumer alcohol but a very large variety of Sake, wines and hard liquor. The lie flat beds made the 14 hours trip very comfortable. The FA constantly came around to make sure...

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International Business Class New York City - Tokyo

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Thank BadBoyz
Phichit, Thailand
Level 6 Contributor
70 reviews
40 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have now flown on all the big four Asian airlines, Qatar airways, Emirates, Singapore airlines, All Nippon airways & it's fair to say there isn't much difference in the service they give to their customers in the air so it must come down to the aircraft & airport. My favourite aircraft to fly on is the Airbus a380. I...

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North Asia Economy Bangkok - Tokyo

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Thank Martyn R
Loves Park, Illinois
1 review
Reviewed 3 days ago
NEW
via mobile

My bag was left on my connecting flight, took too long to get it back and then when it did arrive there was a huge hole in the side of my brand new bag! Customer service was terrible and has ignored my emails.

Southeast Asia Business Class Tokyo - Singapore
Helpful?
Thank Kay99123
See travel tips for airlines
“Check and make sure that the seats recline if traveling overnight. If not upgrade !!!!!”
R0dY, 20 Oct 2018 | Read review
“Pay extra for business class - you win a day on arrival, times 2.”
58philipp, 19 Oct 2018 | Read review
“Not necessary the earlier you booked the tickets, the better rate you will get”
Jessyslee, 13 Oct 2018 | Read review
“book early, make your seat reservation early, gives you better price and choice of seat”
janneman55, 12 Oct 2018 | Read review
“Ground service is poor”
elads, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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