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ANA (All Nippon Airways)


7,116 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,116 Reviews from our TripAdvisor Community

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7,116 reviews from our community

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Showing 2,022: English reviews
Chicago, Illinois
Level 5 Contributor
86 reviews
35 helpful votes
Reviewed yesterday
NEW

I can not comment on how things were in regular Economy class, but the Premium Economy was the correct choice for our 12+hour flight. Not only is there more room, but there was a leg rest that really helped to keep my short legs from dangling. Food was only ok, but there seemed to be plenty of it. Access lounge...

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International Premium Economy Chicago - Tokyo

Helpful?
Thank CydnHank
Melbourne, Australia
Level 6 Contributor
114 reviews
35 helpful votes
Reviewed 2 days ago
NEW
via mobile

This has to be the best airline ever. Comfortable seats with lots of legroom. Courteous staff that actually cares about your comfort, walking up and down the aisles to ensure if we needed anything at anytime during the flight. Excellent and lots of food with real stainless steel cutlery. Clean toilets throughout the flight. Highly recommended!!

Southeast Asia Economy Tokyo - Kuala Lumpur
Helpful?
Thank kingtuteja
Singapore
Level 6 Contributor
85 reviews
36 helpful votes
Reviewed 5 days ago
NEW

I booked and paid for the domestic flights on 24 Sep 2018 for my trip to Hakodate and back to Tokyo in Nov and Dec to enjoy early bird fares. However when I check the fares again today, the fares that are showing online were nearly 50% lower than what I have paid in Sep. This was really puzzling since...

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Domestic Economy Tokyo - Hakodate

Helpful?
Thank Jessyslee
Toronto, Canada
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 6 days ago
NEW

I had use their airlines around 5 times already as a connecting flight from Japan to the USa and Japan to Philippines. I find this airline with good customer service. I like their clean toilet and it is clean. I love how the stewardess take care of their passengers. Try it.

International Economy Tokyo - Los Angeles
Helpful?
Thank mmariegem
Antwerp, Belgium
Level 6 Contributor
232 reviews
90 helpful votes
Reviewed 6 days ago
NEW

last time we went to Japan, we had a midnight stopover in Doha, spending 2 hours+ to get through passport control, and kill time waiting for the next flight. ANA took us to Tokyo in less than 12 hours, with all the comfort you can expect from economy class. Such an improvement. Seats are Ok, food is OK, and cabin...

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International Economy Brussels - Tokyo

Helpful?
Thank janneman55
israel
Level 6 Contributor
190 reviews
151 helpful votes
Reviewed 6 days ago
NEW

Was flying with a person that needed special service- deaf AND blind. I have informed this in advance and requested assistance at the airports, especially for the connecting flights. We arrived in CDG and a local representative was waiting to take us to the next flight. But put us on a handicapped bus that was supposed to drop us at...

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International Economy Paris - Tokyo

Helpful?
1 Thank elads
Bangkok, Thailand
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago
NEW

The attention to details and the quality of the food is outstanding. The food was delicious and the flight attendants came often to serve snacks, water, and juices

North Asia Premium Economy Kuala Lumpur - Tokyo
Helpful?
Thank lefluxasia
Grande Prairie, Canada
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed 1 week ago
NEW

Ana was excellent airline. Very good English, impeccable service. Meals were all quite good. Seats were comfortable for economy. Entertainment system was also good.

International Economy Vancouver - Bangkok
Helpful?
Thank bryan r
Chicago
Level 1 Contributor
4 reviews
Reviewed 1 week ago
NEW

The crew was attentive. Was able to sleep well on the full-flat seat which was rather like a couch. No menu options available for vegetarians (it's just the same as that served in economy class), and I think the same applies for those with special dietary requirements.

International Business Class Paris - Tokyo
Helpful?
Thank Khin T
Plantation, Florida
Level 1 Contributor
4 reviews
Reviewed 1 week ago

Typical ANA service - very polite and right onto of every question or mini-problem that arose. There was a very nice selection of food and drink and the service was impeccable. We've flown any number of Asian airlines and this is right at the top for comfort, style, quality and service. I'LL FY ANA ON MY NEXT TRIP TO ASIA.

International Business Class Tokyo - Houston
Helpful?
Thank Steven B
See travel tips for airlines
“Not necessary the earlier you booked the tickets, the better rate you will get”
Jessyslee, 13 Oct 2018 | Read review
“book early, make your seat reservation early, gives you better price and choice of seat”
janneman55, 12 Oct 2018 | Read review
“Ground service is poor”
elads, 12 Oct 2018 | Read review
“Bring wipes for every airline and wipe things down, especially kids!”
N3011EYbryanr, 11 Oct 2018 | Read review
“More comfortable/ private if the table is on the aisle side.”
537khint, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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