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ANA (All Nippon Airways)


7,750 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,750 Reviews from our TripAdvisor Community

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7,750 reviews from our community

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Showing 2,254: English reviews
Yorktown, Virginia
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed today
NEW

I love ANA. The flight attendants are always courteous and very respectful. They keep the bathrooms clean so after 14 hours in the air, they are still nice and clean. I have flown US airlines and I hate them. Flight attendants are very rude and disrespectful. Food was terrible and bathrooms are dirty especially after a long flight. I always...

Date of travel: October 2018
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International Economy Washington DC - Manila

Helpful?
Thank Happiness812110
Sydney, Australia
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

ANA to Japan This is my third holiday trip to Japan but it was first time I used ANA. Check-in at both Sydney Airport and return flight at Tokyo Haneda Airport were quick and relax. The generous baggage allowance was 2 pieces of 23kg plus a cabin luggage. The plane was a recent model Boeing 787-9 with part carbon-fibre construction....

Date of travel: December 2018
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International Economy Sydney - Tokyo

Helpful?
Thank wjw2086
Armidale, Australia
Level 6 Contributor
440 reviews
66 helpful votes
Reviewed yesterday
NEW

Flew from Hiroshima to Narita with ANA. Boarding was very efficient, service was great - no issues and would recommend them.

Date of travel: January 2019
Domestic Economy Hiroshima - Tokyo
Helpful?
Thank faysie2015
San Diego, California
Level 6 Contributor
135 reviews
54 helpful votes
Reviewed 2 days ago
NEW

It's a long way from California to Cambodia, so we went Business class for a big celebration trip. The flatbed seats lie completely flat. We boarded, ate an amazing meal, slept 8 or 9 hours, had breakfast, enjoyed some entertainment and arrived in Siem Reap completely rested and ready to enjoy our trip. Outstanding service from start to finish.

Date of travel: June 2018
International Business Class San Diego - Siem Reap
Helpful?
1 Thank penguinprof
Bangkok, Thailand
Level 5 Contributor
60 reviews
7 helpful votes
Reviewed 2 days ago
NEW

economy class from IAH to NRT on Boeing 777, good and quick boarding friendly and efficient staff the seat is the typical economy class, good entertainment system above average airline food

Date of travel: January 2019
International Economy Houston - Tokyo
Helpful?
Thank zzvinai
California
Level 6 Contributor
460 reviews
194 helpful votes
Reviewed 2 days ago
NEW

This flight was on their 787 and it was a business, premium and standard economy configuration. I had a bulkhead seat and it was comfortable though I did not get the tiny foot rest that others in economy had (not a big deal). Flight departed on time and even arrived earlier than scheduled. Their safety video featured a Kabuki theatre...

Date of travel: January 2019
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North Asia Economy Hanoi - Tokyo

Helpful?
1 Thank wireless_in_CA
Depok, Indonesia
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Always enjoy flying ANA mostly because schedule convenient for connection to the US. Service excellent with lots of variety of entertainment and food. Leg room is plenty. You can choose your seats ahead of time and they allow you to check in more than 72 hours earlier. You also automatically checked in in less than 24 hours. Stewardess always nice...

Date of travel: July 2018
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North Asia Premium Economy Jakarta - Tokyo

Helpful?
Thank Purbasari S
Lakeland, Florida
Level 6 Contributor
294 reviews
137 helpful votes
Reviewed 3 days ago
NEW

Check in went well. Food wasn't great, bed ok entertainment fair. Flight attendants were very kind but a man behind me couldn't sleep so two flight attendants had a pretty loud conversation with him in the middle of the night which created a stressful night for my 14 hr flight and I had another flight for 7 hours after this...

Date of travel: January 2019
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International First Class Chicago - Tokyo

Helpful?
Thank 123susan456
Culver City, California
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

A great flight, simply put. No problems at all and comfortable. Nice selection of movies and, when ordering a special meal, you are served first. Bathroom facilities were no problem at all. The flight is 12 hours but it flies by (pun intended). I'd take ANA again.

Date of travel: December 2018
International Economy Los Angeles - Tokyo
Helpful?
Thank MusicDayHooray
Auburn, Washington
Level 6 Contributor
427 reviews
98 helpful votes
Reviewed 3 days ago
NEW

We've flown ANA quite a few times from Seattle to Singapore roundtrip and we've never had any complaints. Service is great, food is typical of airline food but not terrible, entertainment is wonderful and we usually arrive early. So many movies to watch that time flies by quickly. Definitely recommend.

Date of travel: December 2018
International Economy Seattle - Singapore
Helpful?
Thank Tofurry
See travel tips for airlines
“Business Class was amazing and we slept SO WELL!!!”
penguinprof, 15 Jan 2019 | Read review
“Book your seat and food ahead of time.”
purbasaris, 14 Jan 2019 | Read review
“Bring your own reading material; everything is in Japanese.”
MusicDayHooray, 14 Jan 2019 | Read review
“If you do not like Asian food I would suggest bringing a sandwich on with you.”
debramR7821NV, 10 Jan 2019 | Read review
“Only book if it’s a newer plane”
innagaddadavida, 8 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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