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ANA (All Nippon Airways)

10,561 reviews
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
Overview
4.010,561 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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Hiroyuki T wrote a review Yesterday
14 contributions4 helpful votes
Tokyo - San Francisco
International
I flied in the premium economy class from Haneda airport, Japan to San Francisco, USA, in March, 2024. I really enjoyed the ANA lounge at Haneda airport. My flight was around 11pm so that most of restaurants were closed. It was very helpful that the ANA lounge offered the meals and drinks. It had a shower room but I couldn't use it because of the long wait list. I will try next time.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nicholas l wrote a review 13 Apr
1 contribution
Singapore - Tokyo
North Asia
Booked a round trip with them, and one way to Osaka from Narita. Made 2 booking respectively for 4 and 2 pax. Upon checking in each of us was allocated middle seats all around the plane. Tried to speak to the counter and was told nothing can be done. This is the best arrangements for all families flying with them. So just be prepared to sit separately no matter how many pax u made on the same bookings with them. I can only understand if my booking was made 6 different time. My first time and final time with this airline. If I can give 0 stars I will.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Doublejay wrote a review 13 Apr
San Antonio, Texas96 contributions94 helpful votes
San Francisco - Tokyo
International
The seat is spacious and easy to figure out how to operate. There is plenty of room for your stuff. The bathrooms were always spotless cleaned. Seat when makes into a wide, long and flat bed. Two pillows, a blanket and a seat pad were provided. The flight attendants were fast, friendly and available for any help required. Food was delicious and plentiful. Snacks are available between meals.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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extravelagent wrote a review 7 Apr
Honolulu, Hawaii408 contributions233 helpful votes
Tokyo - Sacramento
International
I got lucky. Sitting in economy and no one sat next to me. Even had foot rests. Spacious seating and decent recline for a coach seat. Lots of variety for movies and tv shows. Food was decent, plentiful. Flight attendants came around SEVERAL times to refill the wine glass and even gave out ice creams later. I felt the staff were extremely professional and classy. I even saw one Japanese female flight attendant patiently help an old Vietnamese auntie with something. That would never happen on an American carrier sorry to say. I had also just came off a Delta flight from Seattle connecting in Haneda to ANA. Much enjoyed the service on ANA, felt the flight attendants really were catering to you with several rounds of coming to you with food, snacks water and alcohol. Will definitely book ANA on my next business trip to Asia. Arigato ANA!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thai P wrote a review 7 Apr
4 contributions
Charleston - Ho Chi Minh City
International
ANA experienced a mechanical issue (tire replacement) that delayed our 14 hour flight to Haneda Tokyo. Due to this, I missed my connecting flight to SGN. When I arrived in Haneda, I was greeted by ANA employee, Mine K, who was extremely sarcastic, unhelpful, and rude. She told me the only option was to stay in Haneda for 24 hours until the next ANA flight. She even lied and told me they couldn't rebook me for the Japan Airlines flight that night because it was full (there were a ton of open seats and rows on the flight). She even threatened to cancel my entire flight and to have me pick my bags up, leaving me stranded in Haneda. When I asked to speak to a supervisor, they were able to rebook me onto the JAL flight that night. There were so many open row and seats that I immediately felt bad for the six other families that had to stay over night in Haneda because Mine K and other ANA employees lied to them.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jim H wrote a tip 3 Apr
"Not a good choice when traveling with small children"
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ogjohnkim wrote a tip Mar 2024
"It can be frustrating to communicate or expect things to happen if it’s not in their playbook. Need to keep that in mind "
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rogboy wrote a tip Mar 2024
"Go else where"
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PaulTalking C wrote a tip Mar 2024
"Make sure you take pics of your luggages coz they wont compensate you properly if your luggages got damage. Such a cheap airline."
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Alice P wrote a tip Mar 2024
"FLY WITH ANA ONLY IF YOU DO NOT NEED TO CHANGE YOUR FLIGHTS"
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Round TripOne-wayMulti-city
Depart
Mon, 29/04
Return
Mon, 06/05
Travellers
1, Economy