We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

American Airlines

78,876 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,876 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Read more
78876Reviews
7923Photos
100Tips
Traveller rating
  • 16,934
  • 18,938
  • 13,941
  • 9,292
  • 19,787
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Pamela C wrote a review Today
Gary, Indiana1 contribution
Fayetteville - Chicago
Domestic
Last few times I have flown with American it has been nothing but problems. Delayed flights and lost luggage and unorganized. Staff not knowing how to answer or what is going on. Then when you have No luggage because its in another airport/state and they say oh well. A superior won't even come out to talk to you and they tell you to call Customer service. I pay for First class because I like the bigger seat and at this point I will be looking for another airline. Fly way to much to give my money to a company that is rude.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Son G wrote a review Yesterday
1 contribution
Medellin - Toronto
International
left me stranded in Miami for two days with a minor and kept playing jokes telling me that they will send me in the next flight. Some people in customer service were very rude despite knowing that we spent Two whole days in the airport would not recommend.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Billy W wrote a review Yesterday
5 contributions2 helpful votes
Portland - Fort Myers
Domestic
Booked 2 short notice 1st class tickets, spent a little over $5200. 6:00am flight. Got 3 emails saying the flight was on time, and 3 emails saying it was delayed??? Called AA and the telephone prompt said they would be right with me in 1 hr. And 3 minutes. Went to the airport to find out what was going on. They ticketed us, only to send us through security and then to find out the pilot didn’t show up for work, and the flight was delayed 7 hrs!! Beautiful clear day with no bad weather!!! Stood in line for 2 hrs just to get new printed boarding passes, and on the rebooked flight my wife and I didn’t have seats next to each other!. Missed the whole 1st day of our trip!!! When I complained to AA,,, they said they would review and take care of us.. THEY SENT ME A $25 VOUCHER. THEY ARE A JOKE!!!! My attorney is now dealing with them, and they will wish they had done the right thing and refunded us 50% of the ticket!!! THEY ARE A JOKE AIRLINE!!! JUST BOOKED MY NEXT TRIP ON DELTA!!! F_ _K YOU AA!!!!
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Tommy K wrote a review Yesterday
1 contribution
Dallas - Las Vegas
Domestic
If you like Spirit style service for Qatar style pricing then AA is for you. Plan to be late wherever you go, because they haven't yet grasped the whole scheduling thing. Absolute trash value.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Casey J wrote a review Yesterday
2 contributions
Philadelphia - Raleigh
Domestic
Have never liked American, and with no warning as my wife and I were boarding plane, our seats were reassigned and though we were originally booked to sit next to one another (16B and 16C), we were seated in entirely opposite ends of the plane (14C and 32B). We were told “the plane was changed” but it is the same type of plane (airbus a321neo). I ALWAYS avoid American if possible.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
Never open on time
avatar-image
Customers after 1 hour
PreviousNext
123456
avatar-image
Tommy K wrote a tip Yesterday
"Plan to be really late"
avatar-image
Quinn D wrote a tip Yesterday
"Don’t fly American if you want a good flight."
avatar-image
David G wrote a tip Yesterday
"Choose another airline "
avatar-image
Mel Brown wrote a tip Yesterday
"Don’t book"
avatar-image
Eric M wrote a tip Yesterday
"Don't fly with American Airlines!"
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: ₹2,505
2th checked bag: ₹3,339
3th checked bag: ₹12,523
4th checked bag: ₹16,697
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: ₹2,505
2th checked bag: ₹3,339
3th checked bag: ₹12,523
4th checked bag: ₹16,697
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: ₹2,505
2th checked bag: ₹3,339
3th checked bag: ₹12,523
4th checked bag: ₹16,697
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register American Airlines

Search flights

Round TripOne-wayMulti-city
Depart
Mon, 06/05
Return
Mon, 13/05
Travellers
1, Economy