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American Airlines


45,274 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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45,274 Reviews from our TripAdvisor Community

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45,274 reviews from our community

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Showing 37,503: English reviews
Peebles, United Kingdom
Level 6 Contributor
163 reviews
86 helpful votes
Reviewed today
NEW

If this is supposed to be a premiere airline, god help us! 7 hours with poor service no inflight entertainment and a cabin crew that appeared completely disinterested in anyone not flying business class. This level of appointment may have passed as suitable 20/30 years ago but not now the aircraft may have been suitable for short haul but not...

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International Economy Edinburgh - New York City

Helpful?
Thank gerrysScotland
Dallas
Level 3 Contributor
19 reviews
9 helpful votes
Reviewed today
NEW
via mobile

Scheduled to fly into Charlotte on returning trip. Did not want to stay overnight because get charged twice for luggage (found out on trip to Aruba) and I think it is bogus! Supposed to get one bag free in US, but if legs booked on same reservation no free bag and if layover more than 12 hours get charged twice....

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International Economy Aruba - Little Rock

Helpful?
Thank Dee G
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Hands down the absolute worst company to use they caused me to miss my flieght my children boarded another plane with there cousin n I missed my flieght do to run around with employed

Caribbean Economy Newark - Puerto Plata
Helpful?
Thank Kelly M
English Harbour, Antigua
Level 3 Contributor
17 reviews
Reviewed yesterday
NEW

Took a plane from Antigua in the Caribbean to Miami and had to provide my own entertainment. The only thing that made me enjay the flight was that my dad was with me and the attendants were amazingly kind especially the eldest woman

International Economy Antigua - Miami
Helpful?
Thank greatcarlyn
Farmingdale NY, United States
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

The flight boarded well considering that it was a very full flight. Attendants were courteous and helpful.

International Economy Barcelona - New York City
Helpful?
Thank Rita P
Phoenix, Arizona
1 review
Reviewed yesterday
NEW
via mobile

American Airlines is the worst airline I have ever taken. First I try to book a one way ticket to Joplin,Mo but I guess you can’t do that because the airports are small, so they had my flight going to LAX airport and me staying there for 2 an a half hours, which then went to Dallas and me stay...

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Domestic Economy Phoenix - Joplin

Helpful?
Thank arianaburrell78
London, United Kingdom
Level 6 Contributor
593 reviews
187 helpful votes
Reviewed yesterday
NEW
via mobile

I wasted a day at Detroit airport due to American Airlines! I checked in at 2.30pm for a 4.30pm flight which eventually left at 9.30pm. The level of communication was poor - I was told not to leave the vicinity of the gate area in case the flight left earlier - not sure how that was going to happen when...

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Domestic Economy Detroit - Chicago

Helpful?
Thank AJMglobaltraveller
Gardena, California
Level 3 Contributor
25 reviews
11 helpful votes
Reviewed yesterday
NEW

What a nightmare prior to the flight and a maze to get from the check in counter to the fianl Gate. I was told that I could either pay $25 to check in my luggage or if I was to pay for a higher priced ticket then I could bring on luggage up to 22" for free for overhead bin...

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Domestic Economy Los Angeles - Oakland

Helpful?
Thank DebYtraveler
Weatherford, Texas
Level 4 Contributor
41 reviews
14 helpful votes
Reviewed yesterday
NEW

Our flight was canceled due to weather in DFW. No problem, we understand. We were given boarding passes for a flight scheduled 3 hours later. Hung out in a resturaunt next door to our gate. We received 3 text messages concerning the ongoing delay. After 3 hours we decided to check in at the gate. We were informed that our...

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Domestic Economy Albuquerque - Dallas

Helpful?
1 Thank paula_mower
Pompano Beach, Florida
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

Non stop flight with easy loading to our aisle reserved seats. Flight left on time, arrived early. No problem putting our bags in the overhead compartment. We received a drink and snack. We will be flying back to Florida soon on American Airlines.

Domestic Economy Fort Lauderdale - Philadelphia
Helpful?
Thank ArleneNYNJFL
See travel tips for airlines
“In a weather delay: stay at the gate, your seat may be assigned to more than one person, your boarding pass means NOTHING.”
paula_mower, 20 Sep 2018 | Read review
“We paid extra to both have aisle seats across from each other.”
ArleneNYNJFL, 20 Sep 2018 | Read review
“Expect to wait and add at least 2 hours for customs”
jaxoccasionaltravels, 20 Sep 2018 | Read review
“We have TSA precheck and the always speeds things up”
susannebX498CH, 20 Sep 2018 | Read review
“buy the extra leg room”
milonga-man, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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