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Alaska Airlines


8,989 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1 800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,989 Reviews from our TripAdvisor Community

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8,989 reviews from our community

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Showing 8,747: English reviews
Maidstone, United Kingdom
Level 3 Contributor
6 reviews
Reviewed 3 days ago
NEW

Although an economy airline, the flight was smooth and efficient, left on time and the cabin staff kept us refreshed with soft drinks throughout the flight.

Domestic Economy Anchorage - Seattle
Helpful?
Thank Custom53
Sumner WA
Level 5 Contributor
68 reviews
20 helpful votes
Reviewed 3 days ago
NEW
via mobile

#IFlyAlaskaAir for a reason & tonight is the best example! I forgot that I had a certificate for $200 flight credit & booked a flight, later realizing I had it - which was going to expired in 9 days!! Gina in Phoenix answered my call and was able to help me out a plan in place! Because I had just...

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Mexico Economy Seattle - Los Cabos

Helpful?
Thank Eric R
Los Angeles
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Hands-down the worst airline I have ever traveled on in my entire life from checking to on board to in-flight to baggage service to food and beyond 100% absolutely avoid this airlines at all cost.

Domestic First Class Los Angeles - New York City
Helpful?
1 Thank Shelley K
Vista, California
2 reviews
Reviewed 3 days ago
NEW

The flight and return were both very quick and smooth. Service was fine with just time for a beverage and snack, which were handled quite well by the attendants. The only issue I have is with the fact that the airlines charges for even a single checked bag. This results in many people trying to carry all their traveling items...

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Domestic Economy San Diego - Albuquerque

Helpful?
Thank cjoemcconnell
Singapore, Singapore
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Very friendly Alaska Airlines staff on the groudn and on-board. They helped on every step of the check-in and baggage check with honest smiles on their faces. The flight attendants were also friendly, funny, and helpful. The aircraft was very clean, the flight was on-time, and the baggage was delivered in a short period of time. Everything you expect from...

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Domestic Economy Anchorage - Seattle

Helpful?
Thank bogartrobertob
Bali, Indonesia
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 days ago
NEW

This was just a secession of disasters. We got to the airport early waited forever to check in and checked our flight was on time. We were assurred it was. Went to the Gate to discover the Gate was different to our tickets went to the second Gate. Waited there for 2 hours. about an hour in a few people...

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Domestic Economy San Francisco - Nashville

Helpful?
1 Thank thgaynor
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

The trip started out great. I was pleased that the flight was on time and they made boarding with my pet very easy. I had my carry on luggage my dog create and myself....I have a cast on my right hand and a boot on my left foot. Not exactly the perfect traveling conditions. My flight from Chicago to San...

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Domestic Economy Chicago - Los Angeles

Helpful?
1 Thank Deann M
Brighton, Michigan
Level 2 Contributor
8 reviews
Reviewed 3 days ago
NEW

The plane had two rows with three seats in each row. I boarded to find someone in my aisle seat. When asked, she moved into the middle seat in the row in front of me. I then realized she was with the 3 people in the row across from me. One was handicapped and their 3 seats had been changed...

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USA Economy Vancouver - Seattle

Helpful?
Thank Cheryl L
Los Angeles, California
Level 5 Contributor
79 reviews
20 helpful votes
Reviewed 3 days ago
NEW

Great airline, courteous flight attendants, fast baggage service when you arrive. What more could you want!

Domestic First Class Seattle - Los Angeles
Helpful?
Thank Alan T
Anchorage, Alaska
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

The Alaska Airline flight crew got us out on time and into Anchorage about 10 minutes early. The cabin crew was conscientious about keeping the lights to a minimum and we had few interruptions.

Domestic Economy Seattle - Anchorage
Helpful?
Thank eagle99901
See travel tips for airlines
“Worth considering if in the location as they have destinations throughout the USA.”
Custom53, 14 Aug 2018 | Read review
“Do your check-in on-line prior to departing to the airport.”
bogartrobertob, 14 Aug 2018 | Read review
“I fly domestically approximately 6 times a year and internationally one to two times a year. I live near a Delta Hub which and”
T2434OUcheryll, 14 Aug 2018 | Read review
“You can order nice, FREE baggage tags from Alaska's website. Their app is very helpful too.”
mikemQ3977ZQ, 13 Aug 2018 | Read review
“Use kiosk service”
, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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