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Air New Zealand


4.5 of 5 bubbles
2,835 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,835 Reviews from our TripAdvisor Community

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2,835 reviews from our community

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Showing 2,582: English reviews
Level Contributor
73 reviews
19 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Wow these guys are amazing, they care about their customers and provide real service. We took our Daughter, son in law and Grandsons on holiday and they were blown away by attentive and professional staff that delivered top class service both ways. The seats are really comfortable, the food and wine was excellent and they did kids meals and the...

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International Business Class London - Los Angeles

Helpful?
Thank Geordieboy54
Grand Bend, Canada
Level Contributor
29 reviews
9 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I flew Air New Zealand from Los Angeles to the Cook Islands and back and was pleasantly surprised. I have flown countless airlines but this was my first experience with this incredible one. From start to finish this was an absolutely first rate experience. The aircraft itself was roomy, clean and comfortable..The staff was friendly, accommodating and efficient.The meals were...

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International Premium Economy Los Angeles - Rarotonga

Helpful?
1 Thank Robert E
Louisville, Kentucky
Level Contributor
18 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

From the travel agent in check in the personnel were very friendly. Took very good care of us on the flight.

International Business Class Los Angeles - Auckland
Helpful?
Thank Eastendhw
London, United Kingdom
Level Contributor
34 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I was so impressed with Air NZ. The cabin crew on all my 5 flights were exceptional, the entertainment was fantastic, and the food was great. The added touch of the order anything, anytime from your seat is really great and makes the whole experience more relaxing and less awkward wanting extras aside from the meals. Overall I would highly...

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International Economy London - Wellington

Helpful?
Thank Abbi H
Cairns, Queensland, Australia
Level Contributor
23 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Travelling with AirNZ is like owning your own airline. From the online booking thru ground and flight crew everything thing is handled in a professional manner. I travelled Ak-Chch-Nelson. Blenheim-Ak recently and also experienced many other flights with this company amongst other companies and this airline stands out as the best.

Domestic Economy Auckland - Christchurch
Helpful?
Thank Jan O
Canada
Level Contributor
771 reviews
260 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

We upgraded our seats to premium economy to get more leg room. I do not think there was any difference in leg room, i thought we had less leg space than jet star or virgin Australia in economy. We were only offered water, tea, or coffee. At least on the worst American airlines we get soda and a small bag...

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Trans-Tasman Premium Economy Melbourne - Wellington

Helpful?
1 Thank haileythegolden
Level Contributor
11 reviews
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

My wife and I splurged on the Business Premier seats for a flight from LAX to Auckland, and back. Well worth it. We slept well on both flights, able to completely stretch out. The flight attendants were outstanding--attentive and courteous. Good food also, and plenty of entertainment options. My only gripe is that we had some anxiety about making our...

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International Business Class Los Angeles - Auckland

Helpful?
Thank Jim W
Level Contributor
142 reviews
14 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Despite inclement weather conditions with severa am cancellation flight left on time and arrived early into Christchurch giving excellent service. Always a pleasure to travel on this fine airline which makes many look very amatuerish. Check in and bag handling first rate making travelling domestically in New Zealand a real pleasure.

Domestic Economy Christchurch - Rotorua
Helpful?
Thank Alexander M
Todi, Italy
Level Contributor
43 reviews
17 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

On line and self service checkin were not available to us at Auckland International. We held one way tickets because we were due to join a cruise in Tahiti. We knew visas would be issued on arrival, but the computer did not. There was no advance notice of this and there were no Air NZ staff available to explain this...

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South Pacific Premium Economy Auckland - Takaroa

Helpful?
1 Thank Rodney G
Tauranga, New Zealand
Level Contributor
7 reviews
1 helpful vote
3 of 5 bubbles Reviewed 3 days ago NEW

Air New Zealand is our preferred airline. The food, service, comfort and in flight entertainment are always very good however our experience on this flight was a bit lacking. We were only able to secure economy seats and I guess you get what you pay for regarding seats and food, however the service is extremely different from premium economy and...

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International Economy Honolulu - Auckland

Helpful?
1 Thank crawfora
See travel tips for airlines
“Get there early just to enjoy the experience”
 of 5 bubbles Geordieboy54, 20 Feb 2017 | Read review
“Do on line reservation and bag drop saves a lot of time and lets you realax”
 of 5 bubbles alexanderm326, 18 Feb 2017 | Read review
“Fly Premium Economy of Business, it's quite a bit more but totally worth it.”
 of 5 bubbles crawfora, 18 Feb 2017 | Read review
“I always go for an aisle seat so I do not disturb other passengers.”
 of 5 bubbles tiri866, 14 Feb 2017 | Read review
“If travelling with a partner it would be beneficial to opt for the centre isles.”
 of 5 bubbles Whereintheworldru, 13 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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