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Air New Zealand


4,971 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,971 Reviews from our TripAdvisor Community

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4,971 reviews from our community

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Showing 4,525: English reviews
Auckland, New Zealand
Level 5 Contributor
46 reviews
16 helpful votes
Reviewed yesterday
NEW

Air NZ used to be a good airline, but bit by bit they are slipping... They used to have reclining seats, but now they just move a few cm from full upright to slightly less than full upright - no chance of actually resting on the flight at all. The staff at the gate were also completely useless and ourselves...

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Trans-Tasman Economy Sydney - Auckland Central

Helpful?
Thank Trevor D
Level 3 Contributor
11 reviews
Reviewed 3 days ago
NEW

This was our first time with Air New Zealand, it wont be our last. They were so attentative, polite and friendly. We were fortunate enough to go Premium Economy, the seats were wider, foot rest and the meals were fantastic. Highly recommend

International Premium Economy Adelaide - Vancouver
Helpful?
Thank Lynda C
Perth, Australia
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

Air NZ offers a few different fares in economy for this length of trip from just a seat to the works which includes meal drinks and entertainment. Specifically for this trip I would not want to go for anything less than the works as the flight is over 6 hours. Before flying I decided to book my seat and went...

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Trans-Tasman Economy Perth - Auckland Central

Helpful?
Thank Backpacker1091
Level 6 Contributor
144 reviews
16 helpful votes
Reviewed 4 days ago
NEW

I hear they've won airline of the year award. While I don't know what makes them so discernible from other top airlines as I haven't been on every airline, I can say that I certainly understand they offer a great product. It's clean and spacious, and offered at reasonable rates.

International Economy Auckland Central - Singapore
Helpful?
Thank Chris B
Level 6 Contributor
144 reviews
16 helpful votes
Reviewed 4 days ago
NEW

There isn't much to say about short haul flights in New Zealand and Australia. You pay a full fare ticket, but in large, the in-air service is no-frills. You get a drink, but otherwise it feels like it's the year 2000. It's s stark contrast to their long haul flights, which are amazing. They spend too much time on their...

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Domestic Economy Queenstown - Auckland Central

Helpful?
Thank Chris B
Taranaki
Level 6 Contributor
141 reviews
60 helpful votes
Reviewed 4 days ago
NEW

I travelled with a family member recently who was sick due to the turbulence on both flights, to and from Tonga. The cabin crew were absolutely lovely. They gave her a cold wet cloth for her neck, a complementary ginger ale to sip and were popping by often to check on her. I was so glad we chose to fly...

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South Pacific Economy Auckland Central - Rarotonga

Helpful?
Thank vomo2i
Gilroy, California
Level 4 Contributor
25 reviews
13 helpful votes
Reviewed 4 days ago
NEW

Air New Zealand is one of the best airlines we have flown so far. Our trip from San Francisco to Perth was very long (13hrs+5hr layover+7hrs) but went by quite quickly it seemed. And... their Lounge at Auckland Airport is the best. It was new and modern and food was great. Even a shower! this helped our 5 hrs between...

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International Business Class San Francisco - Perth

Helpful?
Thank Time4Holiday
Geraldton, Australia
Level 5 Contributor
65 reviews
31 helpful votes
Reviewed 5 days ago
NEW

Air New Zealand provides great service, with very helpful flight attendants and mod cons, such as ordering from your seat screen and dimming windows. One small critique would be to say they make far too many announcements. They are forever cutting into movies when trying to watch but that is being petty I guess. I would certainly fly with them...

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International Economy Perth - Buenos Aires

Helpful?
Thank Phill M
Rotorua
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 5 days ago
NEW

My Wife and I flew on the red eye flight to Auckland last Friday, as usual the service and every thing as always was first class

Domestic Economy Rotorua - Auckland Central
Helpful?
Thank Cybersteve50
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 6 days ago
NEW

I was not looking forwards to this twelve hour flight, however upgrading to Premium Economy is the way to go. The extra space comfort and service makes the flight appear to seem shorter than the twelve hours it actually takes. The food and service was excellent.

International Premium Economy Auckland Central - Ho Chi Minh City
Helpful?
1 Thank Norman L
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About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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