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Air New Zealand


4.5 of 5 stars
1,695 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1033
    Excellent
  • 426
    Very good
  • 154
    Average
  • 48
    Poor
  • 34
    Terrible
Favourite airline and best service

The kiwis really know how to do it. Air NZ is comfortable, professional and easy. Even the safety... read more

5 of 5 starsReviewed yesterday
Tracey S
,
Palmerston North, New Zealand
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,695 Reviews from our TripAdvisor Community

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1,695 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • English first
  • French first
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  • Any
English first
Palmerston North, New Zealand
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

The kiwis really know how to do it. Air NZ is comfortable, professional and easy. Even the safety video is the best. No worries, good food and excellent service. My first pick of airline any time.

South Pacific Economy Auckland - Rarotonga
Helpful?
Thank Tracey S
Dunedin, New Zealand
Level Contributor
26 reviews
14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Let me say at the outset that I am usually happy flying with Air New Zealand. It is pleasing to hear on board that the company has been awarded for the third year in a row the best airline award. Pity it doesn't extend to their suppliers of the meal we had on our flight leaving from Auckland late afternoon...

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Trans-Tasman Economy Auckland - Melbourne

Helpful?
Thank Jeff D
Level Contributor
63 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

came back Business well this is much better than premium class but both are great the bed is nice the food is so yummy and its just makes you want to fly lots more so if you ever do long distance this is they way people so save up or upgrade when you can have a great flight with air...

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International Business Class Los Angeles - Auckland

Helpful?
Thank Glen S
Jervis Bay, Australia
Level Contributor
42 reviews
16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a Kiwi this is our airline of choice when I can. They are so professional and very eager to help. The flights are always comfortable and if you haven't purchased a in flight meal at least you can still get a water and a cup of tea and coffee. Of course I still enjoy the sweets at the end...

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Trans-Tasman Economy Sydney - Christchurch

Helpful?
Thank Babsy52
Level Contributor
11 reviews
7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean and modern facilities with powerpoints and usb outlets at each seat. Decent food (for airline food) and free drinks (including wine). I've flown between the US and Australia at least 5 times and Air New Zealand has been the best service by far! They're my top recommendation for friends and family that come to visit! A million times better...

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International Economy Los Angeles - Sydney

Helpful?
Thank Chelsea K
Kerikeri, New Zealand
Level Contributor
8 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Always provide a professional service with friendly staff to welcome you on board and farewell you at the end of a flight. Kept inform of delays and inflight information.

Domestic Economy Auckland - Kerikeri
Helpful?
Thank Shaza56
auckland
Level Contributor
17 reviews
4 helpful votes
4 of 5 stars Reviewed 1 week ago

Have flown many a time with AIR NZ in all three classes and have had mostly a very enjoyable flight! Have done the long haul to London via LA many a time and has always been top notch. My only gripe with AIR NZ is they do not give you the Status Points/Airpoints as per their calculations chart. It seems...

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International Premium Economy Auckland - Honolulu

Helpful?
Thank hazelauckland
Level Contributor
53 reviews
21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Flight departed and arrived on time. Seats were comfortable and we had free entertainment. Food wasn't included with our ticket which I thought was surprising cos this isn't a budget airline. Was a quick flight, maybe that was the reason for no food? We could purchase food if we wanted. Would fly again.

Trans-Tasman Economy Sydney - Queenstown
Helpful?
Thank Lauren C
Auckland Region, New Zealand
Level Contributor
110 reviews
62 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent. Initially was hesitant about premium economy class but if on special fare is worth it. The seats were good (though not like business class but that is obvious) and the service was like business class. I would opt again if on special as paying normal premium fare - will than opt for airlines that have business class special fare.

International Premium Economy Auckland - Singapore
Helpful?
Thank Vipin G
Singapore, Singapore
Level Contributor
82 reviews
14 helpful votes
4 of 5 stars Reviewed 1 week ago

Best flight i have had in years! both ways, to and fro, taking off and landing were nicely executed! 9hrs of flight with its good in-flight entertainment, tasty meals, hot drinks, hot towels, attentive flight attendants, felt very short. i did not take note that we were descending, it was such a smooth ride that it changed my mind regarding...

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International Economy Singapore - Auckland

Helpful?
1 Thank tazo1201
See travel tips for airlines
“Just do it!”
 of 5 stars traceys630, 22 Aug 2016 | Read review
“ask and will help with anything”
 of 5 stars 439glens, 19 Aug 2016 | Read review
“Book seats ahead of time even if you have to pay a little extra - especially on a long haul.”
 of 5 stars hazelauckland, 16 Aug 2016 | Read review
“Compare with ecenomy class and if the difference not much will definite pay little extra for premium but may be not the nornal fare”
 of 5 stars viping_13, 16 Aug 2016 | Read review
“Always worth it to prepay your parking at Auckland Airport.”
 of 5 stars 183kerryl, 15 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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