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Air New Zealand


7,441 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,441 Reviews from our TripAdvisor Community

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7,441 reviews from our community

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Showing 6,787: English reviews
Pune, India
Level 6 Contributor
319 reviews
71 helpful votes
Reviewed yesterday
NEW

Flight was on time and reasonably clean aircraft and good service. Meets the customer requirements. Baggage handling was good. Since no problems were faced hence rating the company "Good".

Domestic Economy Auckland - Queenstown
Helpful?
Thank Royadip
Level 4 Contributor
27 reviews
6 helpful votes
Reviewed yesterday
NEW

We thought that we'd pay a bit more this time and fly on Air NZ. The flight itself was good. Friendly cabin crew and they all had smiles on their faces even if they were perhaps a bit tired. What did not impress me was that there was not a single free handout other than perhaps a tea or coffee...

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Trans-Tasman Economy Wellington - Sydney

Helpful?
Thank Mandy V
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

I usually take Air Tahiti Nui to travel but I chose ANZ this time to be with my friend. The plane and the seats were correct, however I didn’t like the service at all. My seat was the one by the aisle and I was next to a couple, so I slept with the head by the aisle. Well, every...

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South Pacific Economy Papeete - Auckland

Helpful?
Thank Krystie L
Modesto, California
Level 3 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

In a world where flying economy has gotten downright miserable Air NewZeeland has managed to stay above the competition. In comfort and service it has to be the best. The entertainment system is the Best. The service is excellent. The Sky couch looks like a good thing if you are shorter than me { 5'10") and weigh less {250lbs} I...

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International Economy Los Angeles - Rarotonga

Helpful?
Thank marcsdad50
Christchurch, New Zealand
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I was travelling with a friend for a week's holiday in Melbourne. Had an excellent flight, enjoyable, helpful and friendly crew. I always have confidence flying Air New Zealand and recently fly to an Australian city once a year for a holiday.

International Economy Christchurch - Melbourne
Helpful?
Thank J7692ROhelend
Leonard, Michigan
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed yesterday
NEW

great service and friendly people kia ora food was better than average airline fare with adequate beverages

Trans-Tasman Economy Sydney - Christchurch
Helpful?
Thank James M
2 reviews
Reviewed yesterday
NEW

Auckland - London NZ 2 Clearing at LA . 2.1/2 Hrs is not acceptable will avoid this route in future will travel via Singapore

International Business Class Auckland - London
Helpful?
Thank georgepellett
Ipswich, Australia
1 review
Reviewed yesterday
NEW
via mobile

Air New Zealand is the best flight experience I have ever had. The staff on these flights were extremely nice and very professional with outstanding service.... They even feed you on the short flights. They really make you feel comfortable.I rarely fly but if I had a choice everytime it would definitely be Air New Zealand on the top of...

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International Economy Pittsburgh - Brisbane

Helpful?
Thank abj5791
Ludlow, Vermont
2 reviews
Reviewed yesterday
NEW

The Skycouches made our 12 hour flights to and from New Zealand so much easier with a 5 year old!! I did not know about Skycouches and on the flight from San Francisco to Auckland our group of three ended up in a Skycouch row by chance. Because the flight was not full, my mother was able to move to...

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International Economy San Francisco - Auckland

Helpful?
Thank urdonohue
Adelaide, Australia
1 review
Reviewed yesterday
NEW

My partner and I paid for Premium economy seats but due to "Unplanned Maintenance" ended up being put on a Virgin flight in economy to fly from Sydney to Adelaide. The free food and beverage package, TV screens and wide/empty seat between us was no longer included. No refund given either

Trans-Tasman Premium Economy Auckland - Adelaide
Helpful?
Thank kerryreynolds
See travel tips for airlines
“Expect nothing if you have not paid for add-ons”
813mandyv, 20 May 2018 | Read review
“For rarotonga look for the cyber monday sale”
marcsdad50, 20 May 2018 | Read review
“relax and enjoy”
J7692ROhelend, 20 May 2018 | Read review
“relax and enjoy”
jamesmA5332YU, 20 May 2018 | Read review
“All good except the route via LA”
georgepellett, 20 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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