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Air New Zealand


9,297 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,297 Reviews from our TripAdvisor Community

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9,297 reviews from our community

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Showing 8,516: English reviews
2 reviews
Reviewed today
NEW
via mobile

I've had the experience to fly from Perth to Auckland couple weeks ago. Due to some sort of maintenance Air NZ is warning you only couple of hours before your departure that your flight will be different from what you paid for. Be ready on this Route to fly in a very old plane, with no room while seating, no...

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Trans-Tasman Economy Perth - Auckland

Helpful?
Thank Julien B
Manly, Australia
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW

As always, a comfortable flight, attentive cabin crew, excellent service and a great flight crew. On time all the way. Couldn't ask for more.

International Business Class Sydney - Houston
Helpful?
Thank Rossimana
Auckland Central, New Zealand
Level 6 Contributor
161 reviews
33 helpful votes
Reviewed today
NEW

Air NZ is way above Jetstar in level of professionalism and class. When flying to Queenstown I will ONLY fly Air NZ as my experience with Jetstar leaving Queenstown so bad I voweed never to fly them again. If you book your flights for an afternoon make sure you book after 4.30pm and you get 'Koru hour' which means snacks...

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Domestic Economy Auckland - Queenstown

Helpful?
Thank mrmaccnz
2 reviews
Reviewed today
NEW
via mobile

Everyone was raving about this company, so we decided to book flights to LAX from Brisbane. The service was terrible, the seats and the plane was tiny, you could barely walk to the toilet without waking someone because you knocked them. The food was terrible and the breakfast was only served 30mins before we landed in LA. We booked a...

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International Economy Auckland - Los Angeles

Helpful?
Thank Gabby H
Sydney
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

Had to pay for movies and the usb points in the seats did not work. The staff were fabulous it was the plane that was faulty both ways.

Trans-Tasman Economy Sydney - Wellington
Helpful?
Thank TACUMMINGS
Auckland, New Zealand
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Another great flight, friendly customer service at check in, everyone really helpful on board, great meal & in flight entertainment.

Trans-Tasman Economy Auckland - Brisbane
Helpful?
Thank Lisa B
Auckland, New Zealand
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Great friendly service before and on board. Meals were tasty and the timing of the breakfast was great

International Economy Los Angeles - Auckland
Helpful?
Thank Lillybell1056
Brisbane, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

This airline changed my itinerary several times without notice. This in itself isn't so bad, but 4 months after I booked the flight, they cancelled a leg (days before flight) and changed route from Houston to LAX. Again, we could have dealt with that, but they didn't add leg to Milwaukee. Original flight was Brisbane - Auckland - Houston -...

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International Economy Brisbane - Milwaukee

Helpful?
Thank Worldcitizen1963
2 reviews
Reviewed yesterday
NEW

Excellent always like flying Air New Zealand, friendly easy check in and helpful, had the works so got good service.

Trans-Tasman Economy Sydney - Wellington
Helpful?
Thank FellowTraveler99184
Melbourne, Australia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight was very comfortable, on time and smooth. Great in flight entertainment. Food was good too. These would be areas that require a little work: - Not many staff at the airport to assist passengers in attaching the luggage tag or help the less tech savy passengers in using the check in kiosks - This was the first flight...

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Trans-Tasman Economy Wellington - Melbourne

Helpful?
Thank gincl
See travel tips for airlines
“Book for Koru Hour!!”
mrmaccnz, 17 Oct 2018 | Read review
“Download Movies on your own device. Have noise cancelling head phones.”
TACUMMINGS, 16 Oct 2018 | Read review
“Add the works”
491LisaB491, 16 Oct 2018 | Read review
“row 57 is only 2 seats after a row of 3. more leg room and no one else to climb over.”
Lillybell1056, 16 Oct 2018 | Read review
“Book with another airline”
Worldcitizen1963, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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