We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air India


3.5 of 5 bubbles
1,855 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,855 Reviews from our TripAdvisor Community

Write a Review

1,855 reviews from our community

Filter reviews by popular destinations:
All reviews New Delhi Mumbai London Bengaluru Kolkata Chennai Bangkok Paris Hyderabad Goa Ahmedabad Singapore Kochi (Cochin) Kathmandu Sydney
Traveller rating
Cabin
  • (1,434)
  • (0)
  • (148)
  • (8)
Route
  • (837)
  • (543)
  • (141)
  • (59)
  • (14)
  • More
Language
  • More
Showing 1,594: English reviews
Bhubaneswar, India
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Air India is always a good choice for traveling trough airways , as it provides better comforts and services to passengers in a well-mannered way.

Domestic Economy New Delhi - Bhubaneswar
Helpful?
Thank chaturchaitanya
New Delhi, India
Level Contributor
34 reviews
13 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

This review is for AI 687 Bom - Del on Boeing 777 300 ER flight. Staff were helpful and polite. Snacks and other services were also good . Only complaint i have is the compact seat and less leg room for economy class.

Domestic Economy Mumbai - New Delhi
Helpful?
Thank ManishPant
Haines City, Florida
Level Contributor
55 reviews
10 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Traveled from Birmingham,efficient check in,but chaotic boarding as everybody boards at the same time,leading to blocked isles as people try to put luggage in lockers.Limited choice of food,curry or curry,limited choice free drinks,staff poor attitude.Return flight even more bizarre, as self operating dimming windows on the Dreamliner,permanently blacked out by crew ,this on a day flight,making the whole journey as...

More 
International Economy Birmingham - New Delhi

Helpful?
Thank Graham L
Kolkata, India
Level Contributor
380 reviews
148 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

There is no denying that for a flight from India to Italy, Air India is a perfect choice. However do not make the mistake of booking your ticket on the Air India website. In the Airline's website the fare for our Kolkata- Rome and Milan-Kolkata flight in Oct2016 was quote for around Rs70,000 whether MakeMyTrip was quoting & Rs40000! Also...

More 
International Economy New Delhi - Rome

Helpful?
Thank Dhiraj H
Mumbai, India
Level Contributor
48 reviews
4 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Good in flight comfort and legroom. Decent snack. We were on schedule. Staff was courteous. Overall a very good experience flying with Air india

Domestic Economy Mumbai - Bhavnagar
Helpful?
Thank Zain Abbas V
New York City, New York
Level Contributor
9 reviews
1 of 5 bubbles Reviewed 4 days ago NEW

I flew with my husband and two kids (7 and 9) on the direct flight from JFK to New Delhi. This is a 15 hour flight and we were counting on the entertainment system to help pass the time. I should have known something was wrong when my daughter's seat's screen would not respond to touch and three of the...

More 
International Economy New York City - New Delhi

Helpful?
Thank nycfamily343
Dhaka City, Bangladesh
Level Contributor
1 review
3 of 5 bubbles Reviewed 4 days ago NEW

it was my first trip by air,but i totally disappointed about is service,food is worst experience,delhi to srinagar flight 1 hour delay. not a good experience on Air India .

Domestic Economy Kolkata - Srinagar
Helpful?
Thank Monty522
Vadodara, India
Level Contributor
319 reviews
103 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Was to fly from Dibrugarh to Kolkata and than Vadodara. Air India is only airlines that gives you journey Break tickets with more than 24 hrs also. So flew from Dibrugarh to Kolkata and.them Kolkata to Mumbai after almost 23 hrs. As always had web check in so fast boarding. Had an aisle seat then asked.n got emergency window sheet....

More 
Domestic Economy Kolkata - Mumbai

Helpful?
Thank JSS71
More ▾
Noida, India
Level Contributor
6 reviews
2 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

The in flight crew was very courteous, the food and the drink were good, so was the inflight movies.

International Business Class New Delhi - London
Helpful?
Thank drmchandra
Rourkela, India
Level Contributor
26 reviews
4 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

AIR INDIA is the national airline of India. It offers service over large section of the domestic route. I have traveled in this air line number of times. The travel between New Delhi to New York is very good. The flight offers a 12+hours non-stop service. There by providing a travel in short possible time. The airlines connects almost all...

More 
Domestic Economy Kolkata - New Delhi

Helpful?
1 Thank SaratPatra
See travel tips for airlines
“Always be polite with the flight crew members”
 of 5 bubbles chaturchaitanya, 25 Mar 2017 | Read review
“Don't do it!!”
 of 5 bubbles nycfamily343, 23 Mar 2017 | Read review
“No tip to offer for travelling in business class”
 of 5 bubbles drmchandra, 21 Mar 2017 | Read review
“pride of india”
 of 5 bubbles yogindery, 18 Mar 2017 | Read review
“Book in advance for better rates to fly”
 of 5 bubbles VinodaJoshi, 18 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

289 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (289)
Viewed
View from Window (37)
Viewed
Cabin (39)
Viewed
Airline Lounge (7)
Viewed
Onboard Feature (15)
Viewed
Food and Drink (43)
Viewed
Airport (40)
Viewed
Seat (42)
Viewed
Other (66)