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Air India


3.5 of 5 stars
50 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, 110 001 +91-1800-180-1407 Website

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Visitor rating
  • 7
    Excellent
  • 19
    Very good
  • 13
    Average
  • 6
    Poor
  • 5
    Terrible
“Improved service but marred by delay”

We flew this journey last may. This was the third flight we had made with Air India, the first two... read more

4 of 5 starsReviewed yesterday
jigar b
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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50 Reviews from our TripAdvisor Community

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50 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
25 reviews
4 of 5 stars Reviewed yesterday NEW

We flew this journey last may. This was the third flight we had made with Air India, the first two were because they cancelled a direct flight from Varanasi to Karhmandu. The airline did not inform us of the cancellation and it was by accident we discovered it. Air India caused us to have yo pay for an extra night...

Southeast Asia Economy
Helpful?
Thank jigar b
Bengaluru (Bangalore), India
Level Contributor
304 reviews
158 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

only good thing is with air india is that they provide good snacks.their support is pathetic online as well as offline. they do not respond for mails. their counter always has a big queue despite having many counters.

Domestic Economy
Helpful?
Thank Rakesh K
Vijayawada, India
Level Contributor
16 reviews
8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The lunch served inflight was good. The flight started late but the good thing was we were informed before leaving the house.

Domestic Economy
Helpful?
Thank Srikrishna B
Mumbai, India
Level Contributor
23 reviews
4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

it is also called the maharaja airline because of its servings, in flight menu & delicacies. You will get stuffed meals feeling like you are at home, but they have some of the oldest aircrafts in the fleet. Beware!

Domestic Economy
Helpful?
Thank Dheeraj2308
India
Level Contributor
22 reviews
1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Air India has one of the worst customer services. The flight from raipur to delhi was delayed and the flight from delhi to jaipur left early. I asked for another ticket on another flight and they lied and said no tickets were available when there were. I don't travel by air india unless i don't have second options.

Domestic Economy
Helpful?
Thank Prashasti729
Mumbai, India
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Reliable Airline............ I had to travel to Madurai in the month of December 2015. My flight was booked through a Travel Agent, Unfortunately due to heavy rain at Chennai my BOMBAY CHENNAI Flight was Cancelled. As a Airline AIR INDIA took the the responsibility of my travel and AIR INDIA flew the craft BOMBAY to MADURAI. Though it was last...

More  Domestic Economy

Helpful?
Thank avinashyewale
Mumbai, India
Level Contributor
49 reviews
35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The flight was delayed and rescheduled from 7.55am to 9.30am. However I received sms and call from the airline 15 hours in advance, hence I reached airport as per new time and did not have to be stranded. Except for the delay, the fight experience was good. Nothing more that you can expect from a 1 hour flying flight. I...

More  Domestic Economy

Helpful?
Thank Pratik57
Walmer, United Kingdom
Level Contributor
244 reviews
151 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We flew this journey last December. This was the third flight we had made with Air India, the first two were because they cancelled a direct flight from Varanasi to Karhmandu. The airline did not inform us of the cancellation and it was by accident we discovered it. Air India caused us to have yo pay for an extra night...

More  Asia Economy

Helpful?
Thank mrscoml
Mumbai, India
Level Contributor
8 reviews
6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Just to share my experience on an airline which I have been loyal for years. Things change. They got bad and from bad to worse. I was flying on this Dreamliner...as they call it. Few hours after the take off and meal finished...the cabins were dark. The dreamliner do not have windows which you can shut down or open. They...

More  International Economy

Helpful?
Thank Bee1926
Auckland, New Zealand
Level Contributor
23 reviews
19 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Worst Airlines ever travelled in, Never go again. Always late, rude staff, miserable food and no guarantee of seat as late and you are left there helpless. No help given at all by the airlines and they make you wait for hours and even days in an horrible fully infested hotel ...... Trust not worth it. It is HELL on...

More  International Economy

Helpful?
Thank Jobhat
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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