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Air India


5,535 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,535 Reviews from our TripAdvisor Community

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5,535 reviews from our community

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Showing 4,682: English reviews
Washington DC, District of Columbia
Level 6 Contributor
375 reviews
392 helpful votes
Reviewed yesterday
NEW
via mobile

Better than expected. DEL-TLV, Jan 2019. Aircraft was fairly new with no visible wear and tear. Lucky to grab row 11, which is the first row of economy and had infinite leg room due to large exit area. Food was okay and ample. Alcohol served, complementary. Polite flight attendant. Departed 10 minutes late, arrived 30 minutes late... Acceptable.

Date of travel: January 2019
International Economy New Delhi - Tel Aviv
Helpful?
Thank patrickmeyer
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I’ve travelled with Air India a few times and each experience has been ready good. The service , both at the airport and on the plane, has always met my expectations. Important fact: even though this was a domestic and short flight, we got lunch . 🙌

Date of travel: January 2019
Domestic Economy New Delhi - Varanasi
Helpful?
Thank Romherrera
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

The flight was good and food served good. Did not serve Kiddies meal. No entertainment for Kids for the entire time. Most airlines provide (TV or Drawing books & pencils). Aircraft is bit old & landing was not so good. But good service provided by the crew. As an International Airline & National carrier of India, Air India needs more...

Date of travel: December 2018
More 
Asia Economy Colombo - New Delhi

Helpful?
Thank SampathD20
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Good leg space, good food which caters to Indian taste buds mainly and overall satisfactory service by the crew. Both ways landed 30 Minutes before time which was really impressive When reported an incident about the toilet it was attended immediately.

Date of travel: December 2018
International Economy Visakhapatnam (Vizag) - London
Helpful?
Thank Lakshmi K
Ogdensburg, New York
Level 6 Contributor
421 reviews
126 helpful votes
Reviewed yesterday
NEW

The flight was smooth but the food really was bad, especially for an International Airline that is the country's national carrier. We received (wrapped in paper inside a box like a McDonald's Burger) a soggy (and I mean dripping wet) cold slaw sandwich. Actually, it was a mayonnaise sandwich with a little slaw on a soft roll that would make...

Date of travel: November 2018
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Domestic Economy New Delhi - Amritsar

Helpful?
Thank Marf13669
Princeton, New Jersey
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

The aircraft from Newark to Mumbai and back to Newark was very old. I'm surprised Air India is using such an old aircraft for a non stop flight that takes around 15 hours of travel. My entertainment system did not work both from Newark to Mumbai and on the return trip. Imagine 15 hours of flight time with nothing to...

Date of travel: December 2018
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International Economy Newark - Kochi (Cochin)

Helpful?
Thank JC022017
Jena, Germany
Level 4 Contributor
35 reviews
13 helpful votes
Reviewed 2 days ago
NEW

It was my first time flying Air India and definitely not my last! It was recommended to me by a friend and so happy to have taken their advise. Easy check in, super friendly and professional staff, always someone around to answer any of your questions. On board also. The food was delicious, staff amazing, very clean planes and with...

Date of travel: December 2018
More 
International Economy Frankfurt - Dehradun

Helpful?
Thank PurnamAdah
Hong Kong, China
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The plane is old but still acceptable and no special smell. Meal average but Indian food is good. Air crew is average but all over 40. Over all is acceptable and the price is a very reasonable.

Date of travel: December 2018
North Asia Economy Hong Kong - Seoul
Helpful?
Thank barryckm
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Fantastic airline. Comfy plane, great staff and service in flight and an amazing service on the ground. Excellent and would highly recommend.

Date of travel: January 2019
International Economy London - Kochi (Cochin)
Helpful?
Thank One-armed-phil
San Francisco, California
2 reviews
Reviewed 3 days ago
NEW

Their customer service SUCKS! They're not able to answer simple questions, are blatantly rude and speak poor English. We fly to India a couple times a year and my husband and I decided to give Air India a try. We will never fly this airline again. My husband got sick during our trip and was hospitalized. We needed to change...

Date of travel: December 2018
More 
International Economy San Francisco - Bengaluru

Helpful?
Thank Prafreen
See travel tips for airlines
“Bring your own food”
Marf13669, 17 Jan 2019 | Read review
“Do not pay online for seat assignment. You may not ultimately get the seat you paid for. Instead call customer service and get the seat.”
JC022017, 17 Jan 2019 | Read review
“Have window seat. The electronic curtain is good for viewing sky.”
barryckm, 16 Jan 2019 | Read review
“Be prepared to experience some useless behavior of some of the staffs at different stages.”
Akn2257, 15 Jan 2019 | Read review
“Take your food and load lots of songs on your mobile :-)”
Indiarestonva, 15 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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