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Air India

9,422 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
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3.09,422 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Go42076061063 wrote a review 1 Mar
1 contribution
London - New Delhi
International
The air hostesses had mixed attitudes some were plesant others rude! Food was ok. They also managed to lose my luggage, all my clothes & medication inside. I’ve been in India 7 days & still not received my luggage. I was told it would take 24 hrs. So I’m without clothes & feeling drained without my medication. Tried calling air India but cannot get through. So I have asked my wife in the Uk to contact them, it took her an hour to get through & a case file has started. The customer service is dismal, the staff under trained. I will never use air India again I’d rather pay more for a professional service. Landed at Delhi & I have never experienced so much corruption & aggression from staff in all my years of travelling. India is beautiful But skip air India & Delhi airport as they’re both a stain on a lovely country. My accompanying friend has swore never to return due the experience. Avoid ! You can thank me later.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sagar P wrote a review 1 Mar
1 contribution
Newark - Ahmedabad
International
They have issues getting your baggage brought with you! I went with my parents in economy and we had 6 CHECKED IN BAGS… NOT EVEN ONE SINGLE CHECKEd BAG HAD CAME ON THE FLIGHT WITH US!They overbook to pack flight and your baggage is left behind! They tell you when you arrive at destination that your baggage will be delivered to your home address this has happened to me every year for past 3 year I’ve went to India using air India! Now I’m done traveling with them this was the last strike! Also when I received my luggage through delivery they had broken 3 of my suitcases.. maybe I’m guessing because they are in a rush delivering every angry customers late luggage! They are absolutely ridiculous as well they provide no compensation either! If I could rate them lower than a “0” I would! I also have a video of the aftermath at the airport with all the customers that were missing their bags almost half the plane was missing luggage ! If our luggage isn’t being put underneath the plane… then what is? lol! Just absurd, ridiculous and pathetic service by air India! Never again!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dar K wrote a review 1 Mar
1 contribution
Seoul - New Delhi
Asia
Worst experience I have ever had with any airline. Even worse than Alitalia! Beware Asiana works with them for some flights. AVOID AT ALL COST
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Odyssey08827232165 wrote a review 1 Mar
1 contribution
London - Mumbai
International
Checking was brilliant at Heathrow, had wheelchair support brilliant. On flight staff/crew very wonderful. Very polite, attentive, but sadly not gin&tonic. Food could be better. But sadly not screen's were working 😢 in flight entertainment lacked on return flight as well. So was very disappointed as our flight was to mumbia. There wonderful service, arrived at Amristsar great staff. No issues. Return flight. Staff at Heathrow very abrupt and not courtesy. But guy with wheelchair was excellent. So please try to sort you in flight screens. Especially it wasn't tcheap. Had extra leg room. But was disturbing as people going to toilet kept slamming toilet door
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roam53907903030 wrote a review Feb 2024
Thrissur, India2 contributions
Kochi (Cochin) - Doha
International
First time traveling with Air India. Choosing business class in Air India is just not worth your money. Other airlines economy is far better than Air India business class. Bad service.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dar K wrote a tip 1 Mar
"avoid this airline. "
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Roam53907903030 wrote a tip Feb 2024
"There is no entertainment (TV, movies,Audio) for the passengers and the seating not good in business class."
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Shilpa S wrote a tip Feb 2024
"There were mosquitoes throughout flight"
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Meander26158248523 wrote a tip Feb 2024
"Try and upgrade!"
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Tanay C wrote a tip Feb 2024
"Always be nice to the flight attendants and they will give you extra priorities. Hope you enjoy"
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Round TripOne-wayMulti-city
Depart
Sun, 17/03
Return
Sun, 24/03
Travellers
1, Economy