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Air India

Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Overview

3.03.0 of 5 bubbles10,456 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Air India
Airline Alliance
Star Alliance

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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10,456Reviews
2,712Photos
100Tips
3.0
10,456
Excellent
1,705
Very good
2,348
Average
1,686
Poor
1,141
Terrible
3,578

Popular mentions


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harryzac
Oldham, United Kingdom
527 contributions
5.0 of 5 bubbles
Great service, comfort and food.
Frankfurt - GoaInternational
So many bad reviews made me very worried about my booking. However, the flights were brilliant. The service was excellent and the comfort second to none. The food was good and I’d definitely fly with them again. The only downside is the poor choice of movies. Surely they could do something about that.
Date of travel: January 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 8 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Excursion12271773845
1 contribution
1.0 of 5 bubbles
Cheaters airindia, dont travel from airindia , ban airindia
Mumbai - New DelhiDomestic
We were CHEATED and treated with complete disrespect by @airindia! Our flight was scheduled for 1:30 PM, and we arrived at the airport at 12:30 PM sharp—just 2 minutes late. Despite having valid tickets and mobile boarding passes, we were told we couldn't board, with the false excuse that mobile boarding passes aren’t allowed. The most appalling part? The airline gave away OUR SEATS to others—WITHOUT informing us—while we were already at the airport with confirmed tickets and valid boarding passes. **Before we even reached the gate, they allowed someone else to board on our tickets!** How is this fair? We were misled, treated rudely, and manipulated by the staff, including BALBHIM (in charge), and DM's DEVIS and SOHAM, who acted unprofessionally and did not offer any solution, despite multiple requests. It’s clear they overbooked the flight and prioritized double payments over passengers who had tickets in hand. This is NOTHING BUT CHEATING, and we demand justice for the poor treatment we received. We expect strict action to be taken against the staff involved, and a full resolution to this issue. @airindia, this behavior is unacceptable! #AirIndia #CustomerServiceFail #UnfairTreatment #CheatedByAirIndia #FlightScam
Date of travel: February 2025
Written 8 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sony Pandian
London, United Kingdom
2 contributions
1.0 of 5 bubbles
Air India no empathy towards pregnant women
Mumbai - CoimbatoreDomestic
I am currently 26 weeks pregnant and had booked this flight from London, expecting at least a basic level of care and support. Unfortunately, I was met with complete indifference from your staff. Despite personally requesting wheelchair assistance due to severe back pain and discomfort in my lower abdomen when walking or standing for extended periods, my request was denied. This lack of consideration forced me to endure unnecessary pain, as there was no effort to assist or prioritize me in the queue. Your staff simply watched as I struggled. To make matters worse, during transit to the aircraft, I had no choice but to sit on the steps of the bus, as there was no proper seating available. The lack of empathy and professionalism displayed by your team is deeply disappointing. A pregnant woman, especially one experiencing health concerns, deserves respect and basic assistance. I would strongly advise anyone who is pregnant or has health issues to avoid flying with Air India, given this appalling experience. I hope you take this feedback seriously and address the severe lack of training and empathy in your staff.
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 7 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tanushri D
2 contributions
1.0 of 5 bubbles
AIR INDIA is not worth your money and time
London - MumbaiInternational
well I have travelled with AIR INDIA many times, but it's always a disappointment. trying to give it chance but it's not worth, now I am at LHR waiting for my flight supposed to be at 1PM and just received email that it's been rescheduled to 9.45 PM. no other flights available no seats available at the flight and nothing. now have to seat at the airport for hours with 7 GBP coupen they have provided. i swear not flying with air India again
Date of travel: February 2025
Written 7 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jet53514231750
2 contributions
5.0 of 5 bubbles
Great Experience
New Delhi - PalermoInternational
Amazing service, Food and on time departure and Arrival, one of the Best Air lines. You can. Surely trust on. Thanks for this best Service
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 6 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 8,949
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Keep on staring blank screen during whole flight
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Beware of sharp broken plastic corners while trying to pull broken corded remotes from 80s
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Infotainment never worked
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Showing results 1-5 of 2,712
harryzac
Oldham, United Kingdom
527 contributions
5.0 of 5 bubbles
Business class is definitely worth it.
Read full review

Sony Pandian
London, United Kingdom
2 contributions
1.0 of 5 bubbles
Learn customer care empathy skills especially when people request for spect assistance and ever disability is not visible.
Read full review

Deepak K
Ontario, Canada
2 contributions
1.0 of 5 bubbles
Avoid travelling air india if you dont want delays, worst rotten food and air hostess with an attitude
Read full review

Rana S
3 contributions
1.0 of 5 bubbles
Few staff at the Toronto airport was very rude to us, The person name “Masud “ and other not sure his name.
Read full review

antpadj
West Wickham, United Kingdom
35 contributions
1.0 of 5 bubbles
Use another Airline
Read full review

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Showing results 1-5 of 100
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