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Air India


4,573 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,573 Reviews from our TripAdvisor Community

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4,573 reviews from our community

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Showing 3,883: English reviews
Level 2 Contributor
6 reviews
Reviewed today
NEW

Value for money. Had flown on budget flight so not bad standards, it was okay. The economy seats were fine with leg space. The crew was not smart but their behaviour was good.

International Economy Abu Dhabi - New Delhi
Helpful?
Thank Monisha R
Derbyshire, United Kingdom
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Air india Flight delayed by approx 1 hour 30minutes in ktm then connecting air india flight was missed from delhi to Birmingham, Uk. We were told we will be flown to heathrow London and an arrangement will be made to take us to Birmingham airport as quick as possible. Then the flight in london landed and it was already 2030hrs...

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International Economy Kathmandu - Birmingham

Helpful?
1 Thank Gyanu T
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Air India surely knows how to take make their customers super happy. Their meals are super awesome for Indian people. You will love the options if you are an Indian. Otherwise you might find it a bit challenging. From the smooth check in to sufficient storage space, nice legroom and awesome seats- it was a love it all experience. Not...

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International Business Class Paris - New Delhi

Helpful?
Thank subhasish c
Level 3 Contributor
9 reviews
Reviewed yesterday
NEW

Overall a good experience for me with the airlines with quality food being served by them in flight.

Domestic Economy Goa - Bhubaneswar
Helpful?
Thank sambit m
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW

I had made my reservation from the airline website and got a pretty reasonable fare option. At the airport, at Air India baggage screening I was asked if I was carrying mobile phones in my check in baggage which I was. It was for the first time that I was asked to remove the phones and keep in hand baggage....

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Domestic Economy Nagpur - Mumbai

Helpful?
Thank 1Anurag
New Delhi, India
Level 6 Contributor
91 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Hassle free check-in and luggage droppage at Shivaji stadium metro station. Swift boarding, take off and landling - everything on time. Though there was enough leg space,seats were uncomfortable. Food was average but the service was satisfactory. In-flight cleanliness was fine except for the sides of window seats where one could easily spot dirt. Quick luggage delivery upon arrival. On...

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Domestic Economy New Delhi - Guwahati

Helpful?
Thank HighHeelsPinkLips
Aizawl, India
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

The best airline you can trust in India. Staffs are nice. Food is. . .not so great. Has many flights from most of the big metro cities and also to smaller cities. Overall, its a good airline.

Domestic Economy Aizawl - Kolkata
Helpful?
Thank Sawma
Level 5 Contributor
52 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

I have heard alot about Air India's poor service and cleanliness but to be honest this is best airline i have travelled with - I gave travelled with spice, Indigo, jet airways but air india is the best. Be it there food, promptness to service or neatness everything is too good. All the passengers had boarded so instead of wasting...

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Domestic Economy Port Blair - Chennai

Helpful?
Thank Arpita K
Level 5 Contributor
52 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

The flight was neat and clean and the staff was also polite amd ready to help all the time. The food is also yummy. I have heard alot about Air India's bad services so i always use to avoid this flight but this was my first journey with them & i loved it.

Domestic Economy New Delhi - Port Blair
Helpful?
Thank Arpita K
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I was amazed of the high quality of service on Air India, you feel you have already arrived India once you board the flight : hospitality, quality of food and very clean cabin aboard the air bus 330-200, Bravo!!

International First Class New Delhi - Jeddah
Helpful?
Thank Abdelmenem A
See travel tips for airlines
“When flying on budget Air India Express is not that bad.”
, 19 Aug 2018 | Read review
“Book from the airline website, widest economy seats”
1Anurag, 17 Aug 2018 | Read review
“Book in advance and get good deals.”
RahulKubadia, 16 Aug 2018 | Read review
“The seats in the front of the aircraft looked in better shape.”
Naturallycool, 15 Aug 2018 | Read review
“row 9 is best if you can get it”
jsbibra, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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