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Air France


22,835 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,835 Reviews from our TripAdvisor Community

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22,835 reviews from our community

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Showing 7,599: English reviews
2 reviews
Reviewed yesterday
NEW
via mobile

We had reserved our flight from toulouse to chennai with a layover in Paris CDG. Our flight from Chennai reached Paris 20 mins late and when we reach the gate to take the flight (9h55) to toulouse, it was starting to board. When it came to our turn to board, the staff said that we have been moved to the...

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Domestic Economy Paris - Toulouse

Helpful?
Thank Wanderer242631
2 reviews
Reviewed yesterday
NEW

No Flight because Air France sold our confirmed ticket and put us on waiting list, sent us to wrong gate and made miss our flight. They are greedy, cheap and will sell you out in heartbeat AND then try to sell you ticket for one way ticket to our destination for 1950 Euro. SHAME on them and their staff they...

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International Economy Paris - Yerevan

Helpful?
Thank amoradian1007
Bethesda, Maryland
Level 6 Contributor
876 reviews
226 helpful votes
Reviewed yesterday
NEW

Had to transfer in Paris from Florence to Washington. Requested wheelchair assistance in airport. All of us were wheeled to a holding place and then waited and waited. When my plane was already boarding, I was still in that area. Told that they were waiting for bus driver to come to transport passengers to their right boarding gate. I had...

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International Economy Paris - Washington DC

Helpful?
Thank margaretc007
New York City, New York
Level 4 Contributor
26 reviews
Reviewed yesterday
NEW

While on my way to Amsterdam for a direct flight to New York, I learned that the flight was cancelled, that they re-booked me on a flight that went to Paris and then New York and that they would not honor the reservation for the Premium Economy Class. I was seated in the rear of the plane in Economy. Of...

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International Premium Economy Amsterdam - New York City

Helpful?
Thank jbcdb2018
Rochester, New York
2 reviews
2 helpful votes
Reviewed yesterday
NEW

JFK to CDG (Paris) seats felt like sitting on unpadded plywood -- terrible & painful. Paris to Bordeaux aboard a different smaller Air France plane was comfortable.

International Economy New York City - Paris
Helpful?
Thank Dan W
Birmingham, United Kingdom
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

I am constantly amazed with the service offered by Air France. I have mobility problems and use their Saphir service which I would rate at 9/10. The AF staff is helpful and smiling, it is a pleasure to fly with AF.

Europe Economy Paris - Birmingham
Helpful?
Thank marilouBirmingham
Bengaluru, India
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW

AF use 15 years old Airbus 330-200 flight to Bangalore where no modification has been done yet. The screens are so bad that you can't see any clear image at it. Seats are ok, but few seats have push back issues. Service was nice and it was on time as well. But comparing the economy class of any other airlines,...

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International Economy Paris - Bengaluru

Helpful?
Thank Soham M
Kuwait City, Kuwait
Level 6 Contributor
80 reviews
8 helpful votes
Reviewed 2 days ago
NEW

It was a short trip from Paris, France to Basel, Switzerland (back and forth). It was a nice trip. Cabin crew were helpful. we got a biscuit and tea meal. everything was ok.

Europe Economy Paris - Basel
Helpful?
Thank NadierMady
Pretoria, South Africa
Level 3 Contributor
13 reviews
Reviewed 2 days ago
NEW

the flight is very clean as well as its bathroom, enough space to stretch the feet, good food drinks

International Economy Johannesburg - Amsterdam
Helpful?
Thank malapanep
San Jose, California
Level 6 Contributor
103 reviews
22 helpful votes
Reviewed 2 days ago
NEW

The seat was very comfortable, the crew was very friendly, and the food was great! The flight took off a little late but arrived an hour early!

International Business Class Tel Aviv - San Francisco
Helpful?
Thank Pharon L
See travel tips for airlines
“Don't fly with Air France”
amoradian1007, 13 Nov 2018 | Read review
“Do not use Air France if you can help it.”
margaretc007, 13 Nov 2018 | Read review
“My body cream not even a lotion and my stomach medication was taken at check in at Paris the lady there was very rude.”
malapanep, 12 Nov 2018 | Read review
“Pay attention when buying the flight ticket, because sometimes the flights are operated by HOP!”
roxananicoletav, 12 Nov 2018 | Read review
“Air France allows two checked bags with Premium Economy so consider checking your carry on. It is marvelous boarding unencumbered.”
Capnhi9er, 10 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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