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Air Dolomiti


631 reviews
Headquarters: Via Paolo Bembo 70, 37062 Dossobuono, Villafranca di Verona Italy 011 39 045 288 6140 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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631 Reviews from our TripAdvisor Community

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631 reviews from our community

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Showing 177: English reviews
Charlotte, North Carolina
Level 6 Contributor
702 reviews
134 helpful votes
Reviewed 1 week ago

For a 40 mi utes flight we spent thirty minutes going from gate to gate in Munich. When we landed in Munich our departing gate was G. I wasn’t connected to Internet there. Went to G65 to discover it had changed to K22. Later it was announced to K4. We had to wait for a late passenger on top of...

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Europe Economy Munich - Venice

Helpful?
Thank 4historyandculture
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear 4historyandculture, we would like to truly thank you for spending some of your precious time for leaving this review. We apologize and totally understand your point, while taking your connection flight in Munich. Several screens can be found at the airport, showing, regularly updated, time and gate departure, in order to avoid misinformation. In order to investigate further and...

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Europe Economy Munich - Venice

Edmonton, Canada
Level 4 Contributor
42 reviews
11 helpful votes
Reviewed 1 week ago

First of all, I’d suggest travellers consider other area airports (Pisa, Bologna) as Florence Airport is really small. Due to windy conditions, we were not confirmed on our flight until the last minute...it appears that those that were not making connections were asked to wait due to weight limitations in windy weather. We were given a snack voucher as compensation...

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Europe Economy Florence - Munich

Helpful?
Thank Janice_2012_12
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Janice_2012_12, we would like to thank you for having shared your experience with us. We apologize for the inconvenience at Florence Airport. In order to forward your feedback to the departments involved, could you please send us further details, such as flight number and day? Looking forward to hearing from you. Warm Regards, Laure

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Europe Economy Florence - Munich

Singapore, Singapore
Level 5 Contributor
53 reviews
9 helpful votes
Reviewed 1 week ago via mobile

Good airline to fly a short distance Seats hard and plane looked fairly old Got a bag of crops on entering plane and very soon after take off some water Good value

Europe Economy Munich - Venice
Helpful?
Thank Jim W
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Jim W, we would like to thank you for having spent some of your precious time to leave this 4 stars review. Ever since it first opened for business Air Dolomiti has prided itself on being an efficient, reliable airline which puts customers first. As our customer oriented philosophie, we put our passengers first. As we want our passengers...

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Europe Economy Munich - Venice

Dublin, Ireland
Level 6 Contributor
407 reviews
172 helpful votes
Reviewed 1 week ago

This was cover for LH and the class was Business - well before we left a bottle of water, a wash bag and a wipe were given out , the two girls in very smart gray uniforms then brought lunch - a salad with 2 small meat patties , drinks were plentiful with a wonderful wine list and they kept...

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Europe Economy Bucharest - Munich

Helpful?
Thank TOPCAT010
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear TOPCAT010, we are really delighted from such a review. Ever since our guests are our top priority and our service is built around what our customers want. Hospitality on board Air Dolomiti flights is provided by our Settimocielo, or “seventh heaven” service. This high-flying asset is one reason why an Air Dolomiti flight is such a rewarding experience, part...

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Europe Economy Bucharest - Munich

Carlsbad, California
Level 6 Contributor
650 reviews
82 helpful votes
Reviewed 1 week ago via mobile

Air Dolomiti/Lufthansa told me twice the my flight was CANCELED due to high wind. Consequently, they rebooked me onto a flight from Bologna departing eight (8) hours later... I arrived in Munich ten (10) hours later with fourteen others who had been BUMPED in favor of other Lufthansa passengers with International connections in Munich. I missed an important business dinner,...

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Europe Economy Florence - Munich

Helpful?
Thank db7477
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Db7477, we would like to truly apologize for all the inconvenience caused. As safety is our top priority, unfortunately such situations can occur. Although, we totally understand your situation and kindly ask you to send us further details, such as flight number and day, via Facebook in order to assist you further and forward your feedback to the departments...

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Europe Economy Florence - Munich

Wednesbury, United Kingdom
Level 5 Contributor
84 reviews
45 helpful votes
Reviewed 3 weeks ago via mobile

Can’t really say anything wrong about this company, only hour and forty mins on the plane and we got free drinks, a free sandwich and biscuit and also a fresh wipe. Air stewardess were very polite and there English really good. Definitely travel with them again.

Europe Economy Cluj-Napoca - Munich
Helpful?
Thank julie s
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Julie S, we would like to truly thank you for this positive 5 star review. Ever since Air Dolomiti has prided itself on being a reliable airline, with special attention and care towards its passengers. The onboard service is signed "Settimocielo" , "Seven Heaven" as part of Air Dolomiti’s commitment is to promote Italian taste and style while offering...

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Europe Economy Cluj-Napoca - Munich

Sweden
Level 6 Contributor
85 reviews
44 helpful votes
Reviewed 4 weeks ago via mobile

On this shorts flight we were serves snacks and different kind of beverages including brer and wine. They had real wineglass of glass - impressive.

Europe Economy Munich - Copenhagen
Helpful?
Thank SwedenAnne
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear SwedenAnne, we would like to truly thank you for your 5 star review and for sharing your positive experience with us. Our top priority are our passengers and Air Dolomiti is always committed in being a reliable and efficient airline. Our service is so built around our customers, with particular attention to our board service, this is one of...

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Europe Economy Munich - Copenhagen

Seattle, Washington
Level 6 Contributor
291 reviews
56 helpful votes
Reviewed 4 weeks ago via mobile

I had never heard of this airline but was pleasantly surprised at the level of service.. compared to Eurowing.. Gave us real food, no charge for wine... nice flt attendants. Wish they flew to more places...

Europe Economy Munich - Bologna
Helpful?
Thank Imhotep2
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Imhotep2, we would like to truly thank you for this 5 star review. Ever since Air Dolomiti has prided itself on being an efficient, reliable airline which puts customers first. Our service is built around what our customers want, with special attention to the on board service. We hope to see you really soon again on board. We wish...

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Europe Economy Munich - Bologna

Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 4 weeks ago

Ok flight although it was a little late takling off. Aircraft was clean and the representatives were courteous and helpful. Would use them again.

Europe Economy Munich - Venice
Helpful?
Thank Jim E
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Jim E, we would like to truly thank you for this review and for sharing your experience with us. If you wish you can send us via DM, as sensitive data, the flight number and the day, and we will forward your positive feedback to our flight department. Looking forward to hearing from you. Best Regards, Laure

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Europe Economy Munich - Venice

Yarra Valley, Australia
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 4 weeks ago

With limited flights from Austria to Florence, and none from Salzburg, we took the train (33 Euro for two) from Salzburg to the Munich Airport.This was easy, just like a commuter service. On arrival at the airport, we didn't realise check-in for Air Dolomiti was at the Lufthansa counter. Our flight was delayed 30 minutes, and we received a text...

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Europe Economy Munich - Florence

Helpful?
Thank Chris G
Air Dolomiti, Social Media at Air Dolomiti, responded to this review

Dear Chris G, we would like to truly thank you for this 5 star review. As a regional carrier ever since Air Dolomiti has prided itself on being an efficient, reliable airline which puts customers first. Our service is built around what our customers want. On board of all our flights all passengers have at their disposal our Inflight Entertainment...

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Europe Economy Munich - Florence

See travel tips for airlines
“Keep ordering the wine !”
TOPCAT010, 5 Oct 2018 | Read review
“Check in is at the Lufthansa Counter in Munich”
K6029SXchrisg, 17 Sep 2018 | Read review
“Emergency seats are the best”
Evert_Niemeijer, 9 Jul 2018 | Read review
“Avoid it if at all possible.”
PrGrPa, 25 May 2018 | Read review
“bring clothing with heavy insulation, including a hood!!!!”
AdamC324, 24 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Dolomiti
A wholly owned subsidiary of Lufthansa, Air Dolomiti (EN) is a regional airline headquartered in Villafranca di Verona, Italy. It has operating bases at Verona Villafranca Airport (VRN) and Germany's Munich Airport (MUC). With a fleet of all-Economy Class Embraer E-195s, Air Dolomiti flies to about 15 destinations in Italy and Germany. (Some flights are operated under the Lufthansa Regional brand.) The airline has a three-tier fare structure. Light fares, which are the least expensive, include one piece of carry-on luggage with extra fees assessed for additional services. Plus fares include checked and carry-on luggage. Emotion fares, which are the most expensive, include all of the benefits of the less expensive fares plus additional services.

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