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Air China

1,588 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,588 Reviews from our TripAdvisor Community

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1,588 reviews from our community

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Showing 755: English reviews
Long Beach, California
Level Contributor
444 reviews
241 helpful votes
Reviewed 2 days ago NEW

I had to take this flight from chengdu to get to my final destination of jiuzhaigou national preserve since the road had been washed out during the rainstorms of 2013. Booked the travel thru elong.com. don't bother trying to use an outside site like kayak. Nothing special about the flight it cost 770RMB at the time. Oh by the way...

Domestic Economy Chengdu - Songpan County

1 Thank Hoben01
Boca Raton, Florida
Level Contributor
34 reviews
8 helpful votes
Reviewed 3 days ago NEW

We were stuck on the tarmat in Shanghai for 2 hours - missed our flight in Beijing by 10 minutes - got stuck in this awful hotel 2 hrs w/disgusting food and substandard hotel accommodations- up a 5am - shuttle in falling apart bus at 6am - breakfast inedible- airport at 7am for 9am flight - shuffled back and fort...

Domestic Economy Shanghai - Beijing

1 review
Reviewed 3 days ago NEW

I had to stop over in the Beijing airport.The connecting flight time was reasonable, 1hr30min. The crew was helpful. The fare was the least expensive considered I only book 1 week in advance

International Economy Los Angeles - Ho Chi Minh City
Thank Pham T
Edmonton, Canada
Level Contributor
2 reviews
Reviewed 4 days ago NEW

Nice people. Treated me as if I was'nt even , " white ". Quite unlike some of the other Asian Airlines. On time, good service and food - and no dirty looks.

International Economy Vancouver - Manila
Thank 38Bruce
Level Contributor
11 reviews
Reviewed 5 days ago NEW

1.- The airplane was old and dirty! 2.- The people were stand up all the flight, in the kitchen, restroom, and hallways. 3.- Hard to get a sleep with all the people talking so loud and the airline workers was so desperate trying to seat down the people. 4.- Bad airplane/environment odor! 5.- Terrible food!

International Economy Los Angeles - Beijing
Thank Hector9016
Auckland, New Zealand
Level Contributor
68 reviews
10 helpful votes
Reviewed 5 days ago NEW

It was as expected- Only downfall is that the food from china wasn't as great as the food coming out of NZ - We did travel during peak season so it was a full aircraft. I would tell anyone taking this flight to pre book a day room otherwise its a boring 9 hours.

International Economy Auckland - London
Thank MelissaBou16
Level Contributor
43 reviews
17 helpful votes
Reviewed 5 days ago NEW

Worst long flight (11hrs) ever. LEGROOM - good for kids not for adults ENTERTAINMENT - very few selection of movies, 60% chinese, English movies are 80's and 90's films, only 1 or 2 new movies, old model of TV/screen/controller, FOOD - poor food for the poor (option between omelet and porridge) LANGUAGE - the English was very Chinese and most...

International Economy Dusseldorf - Beijing

Thank casperthetraveller
Mumbai, India
Level Contributor
5 reviews
Reviewed 6 days ago NEW

WE had an overall pleasant experience with Air china . Family of four . The meals were good , Staff friendly . The return flight was on time . the departing flight was delayed by one hour . They misplaced our baggage but sent all to our hotel late at nite . It was annoying but they rectified the mistake...

North Asia Economy Mumbai - Shanghai

Thank MarkoG64
Bedworth, United Kingdom
Level Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

I was a bit nervous after reading the mediocre reviews on here about leg room and service for an upcoming 10 hour flight but there was no need to be. Plenty of leg room, on board entertainment in English and free wifi. Food was fine (noodles/rice etc) and cabin staff very attentive - even when dealing with some idiot passengers....

International Economy London - Hong Kong

Thank benarichardson1986
Hamburg, Germany
1 review
Reviewed 1 week ago

My flight didn't took place yet, but nevertheless I'm sure never ever to book a flight with Air China again. Earlier today I had to spent 7(!!!) hours, trying to obtain my boarding pass via online checkin. The website where to conduct the online checkin was at best super slow, though mostly partially or fully unresponsive. Once, I believed I...

International Economy Frankfurt - Manila

Thank 1multorum
See travel tips for airlines
“Don;t use them”
B3385IFdianer, 25 May 2017 | Read review
“Don't be late. Flight left Manila at 0630, due to Taxi problems arrived 0600am and they had no time or sympathy for me.”
38Bruce, 24 May 2017 | Read review
“Book a flight without a long delay in Beijing”
MelissaBou16, 23 May 2017 | Read review
“bring your own food, entertainment gadgets, and sleeping tools(earplugs, eyecover, pillow)”
casperthetraveller, 23 May 2017 | Read review
“Book the seats in the middle rows so you have aisle access.”
Peterprev, 17 May 2017 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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