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Air China


2,811 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,811 Reviews from our TripAdvisor Community

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2,811 reviews from our community

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Showing 1,384: English reviews
london
Level 6 Contributor
171 reviews
80 helpful votes
Reviewed 2 days ago
NEW

Very very poor experience. Staff on the plane were cold and grumpy. Very uncomfortable seats, definitely no the best entertainment for a long haul flight. Food was the most disgusting I have ever had on a plane. The flight assistant poured the wine in the coffee cup. On the 5.15 h flight from Beijing to Bangkok no entertainment at all....

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International Economy London - Bangkok

Helpful?
1 Thank Sardegnabella
San Francisco, California
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I usually avoid flying US-based carriers (because of bad service) and was unpleasantly surprised to find that Air China is strong competition on that front :( Starting with service, I had a checked-in bag weighing 14 kg (limit 15 kg) and a carry on weighing 8 kg (limit 7 kg). The woman at the check-in counter forced me to transfer...

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International Economy San Francisco - Taipei

Helpful?
Thank TS2912
Washington DC, District of Columbia
Level 4 Contributor
27 reviews
21 helpful votes
Reviewed 2 days ago
NEW
via mobile

On both legs I flew a 777-300, which is a relatively new smooth aircraft. The flight over had extra space, which made the 15 hour experience more bearable. The flight back was packed and was less pleasant. Food was average. Flight attendants were also average. The cost was great compared to other airlines. I realize with Economy I’m getting a...

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International Economy Washington DC - Ho Chi Minh City

Helpful?
Thank P F
Toogoom
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 3 days ago
NEW

It was a good flight left on time,seats ok ,entertainment good,food good.We were very happy for the price.

Trans-Tasman Economy Brisbane - Auckland
Helpful?
Thank Barbara S
Washington DC, District of Columbia
2 reviews
5 helpful votes
Reviewed 3 days ago
NEW

I read some bad reviews, but my experience was great. The food was what you would expect on any airline service, and plentiful at that. The selection of movies, tv shows, games, and music was extensive with plenty of international options. The staff was courteous and professional. I had two over-night layovers in Beijing and the airline provided me with...

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International Economy Washington DC - Daegu

Helpful?
3 Thank Tye K
Euboea Region, Greece
Level 6 Contributor
131 reviews
30 helpful votes
Reviewed 3 days ago
NEW

Everything was good . The ground service was very quick and uneventful. The craft large enough, very clean, the stuff helpful and polite. My request for special meals was executed absolutely. Only the entertainment device was old fashioned and poor in options. The food was good. Moreover, the seat was extremely comfortable with enough space for the legs. It was...

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International Economy Athens - Beijing

Helpful?
1 Thank NIKOLAOS T
Melbourne
Level 6 Contributor
164 reviews
72 helpful votes
Reviewed 4 days ago
NEW

flying internationally with two kids for the first time. Flight attendants where great with the kids, creating small paper animals for the kids to paly with. Movies on any Chinese Aircraft are very limited and old due to the controls by the Government. Food was ok, nothing special..

International Economy Beijing - Melbourne
Helpful?
Thank kiwiawayMelbourne
Singapore
Level 6 Contributor
352 reviews
66 helpful votes
Reviewed 5 days ago
NEW

Be prepared to arrive at the airport early, as you will not be able to book your seats through their fast check-in counter, if they only have emergency seats left for you. There are movies to watch on the flight, but then only on top of selected seats, as not every seat comes with a movie screen. Food wise, it...

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Domestic Economy Shanghai - Xiamen

Helpful?
Thank singaporeguest2009
Melbourne, Australia
Level 6 Contributor
250 reviews
102 helpful votes
Reviewed 5 days ago
NEW

We booked a last minute Air China flight from Melbourne > Shanghai and Beijing > Melbourne because the price ($490pp) was too good to pass up! We weren't expecting much but were pleasantly suprised. The aircraft was fairly modern, the leg room was the same as any other major international airline, there was seat back entertainment with a limited selection...

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International Economy Melbourne - Shanghai

Helpful?
2 Thank HolidayKat_86
Waterlooville, United Kingdom
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed 5 days ago
NEW

In the next few weeks I will be taking my 3rd flight with Air China in a year (London-Beijing-Chiang Mai) because totally satisfied with this company. Fantastic cabin crew, edible food, at least 2 good recent movie choices per flight, toilets kept clean throughout flight, with arrival times within 20 minutes of schedule. I fly economy so expect economy standards,...

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International Economy London - Beijing

Helpful?
Thank ivorlaidla
See travel tips for airlines
“just avoid them”
Sardegnabella, 19 Feb 2018 | Read review
“Avoid it (unless you are very budget-conscious)”
TS2912, 19 Feb 2018 | Read review
“Learning a little Mandarin before flying with them, especially if you have a long layover, will go a long way.”
TyeK, 18 Feb 2018 | Read review
“Try to book your seats early.”
singaporeguest2009, 16 Feb 2018 | Read review
“If you can afford, avoid.”
MikiD1, 16 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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