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Air China


4,112 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,112 Reviews from our TripAdvisor Community

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4,112 reviews from our community

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Showing 2,126: English reviews
Henderson, Nevada
Level 6 Contributor
376 reviews
102 helpful votes
Reviewed today
NEW

This is from Frankfurt to Beijing on an old 777. The food is not bad although all I ordered is Chinese food, entertainment program is ok too with large selections although sensored by Chinese authority. However the seats is very old so even it can be laid flat, it is still not as comfortable as other airlines. By the way,...

Date of travel: December 2018
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International Business Class Frankfurt - Beijing

Helpful?
Thank Lingang
1 review
Reviewed today
NEW

Garbage airline. Plane was stuck on the tarmac for 6 hours on JFK because of snow. DOT regulations state that the airline must let customers off after 4 hours. The airline did not allow customers to deplane. Bad practices: Got to china missed my connection. Airline provides hotel accommodation in double rooms meaning that if you traveling solo you have...

Date of travel: November 2018
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International Economy New York City - Bangkok

Helpful?
Thank AIrChinaIsGarbage
1 review
1 helpful vote
Reviewed yesterday
NEW

Flew Business Class and really enjoyed it. The food is great and the service is fabulous. The attendants kelt filling our drinks eventhough we gestered we had enough. It might be my chinese dialect they didnot understand but they knew english. The flight entertainment systems were working well and the comfort was very good. I cant comment in economy but...

Date of travel: November 2018
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North Asia Business Class Hong Kong - Tokyo

Helpful?
1 Thank kagero44
1 review
Reviewed yesterday
NEW

I was super excited to be able to find an inexpensive flight from the US to Japan ($500 roundtrip!). I was wary when I saw some of the Air China reviews but we went ahead and bought two roundtrip tickets. I kid you not, LESS than one week before we were to leave, Air China cancelled our flight. They offered...

Date of travel: December 2018
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International Economy Los Angeles - Tokyo

Helpful?
Thank JohnOTraveler
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

I can't stand flying on United, so I bought a ticket on Air China for my roundtrip flight to Panama city. The business class ticket was not that much more expensive, so I opted for an upgraded seat. The plane was clean, the food was excellent, and the lie flat bed/seat was very comfortable. The real difference maker for me...

Date of travel: December 2018
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International Business Class Houston - Panama City

Helpful?
Thank Trey B
1 review
Reviewed yesterday
NEW

We booked a round trip flight from Washington, DC to Ho Chi Minh City, Vietnam via Beijing on Air China. I booked the flight because it was much cheaper than other airlines - there's probably a reason for that. Their website is horrible. I can't count how many times I tried to log into it to pre-book seats, and the...

Date of travel: November 2018
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International Economy Washington DC - Ho Chi Minh City

Helpful?
Thank Teri H
Quito, Ecuador
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 2 days ago
NEW

When I surf in the web was very happy to found a good price for a round trip Frankfurt - Shanghai and really I haven't spect an espectacular service, just normal, but unfortunately it was below the standard service... the machine very old, space was smaller than most of the Star alliance carriers, entertainment didn't work, very old and also...

Date of travel: November 2018
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International Economy Shanghai - Frankfurt

Helpful?
Thank AlfonsoTandazo
Houston, Texas
Level 6 Contributor
78 reviews
30 helpful votes
Reviewed 2 days ago
NEW

Price for round trip with layover in Beijing was excellent. Seats were normal economy as can be found on Delta or American aircraft. Entertainment system is in Chinese and English but switching to English was not easy. The controller was in the arm rest and was only in Chinese. Thus looking for light versus call button or volume versus change...

Date of travel: November 2018
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International Economy Houston - Bangkok

Helpful?
Thank jamfau
Oxford, United Kingdom
Level 5 Contributor
74 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Not exaggerating, most appalling flight experience I've ever had. Cancelled my stopover in China just a couple days via email just like that, app chat in English get answer in Chinese!? Difficult to get anyone answer the phone just to get an automatic message, again in Chinese!? My luggage didn't arrive with me, and had to deal with JAL staff,...

Date of travel: December 2018
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International Economy London - Osaka

Helpful?
Thank Juan Carlos Z
Strafford, New Hampshire
Level 3 Contributor
15 reviews
11 helpful votes
Reviewed 3 days ago
NEW

I recently travelled with my wife to Australia & return to USA. My wife made the booking last March through Vayama Travel. When the E-ticket came through it was only for my wife. After many, many calls to Vayama we finally had my E-ticket but only for the trip to Sydney. Again we made numerous calls & finally I received...

Date of travel: November 2018
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International Business Class Boston - Sydney

Helpful?
Thank Brian R
See travel tips for airlines
“Most flight to Beijing from most European major cities, but not expecting too much”
Lingang, 15 Dec 2018 | Read review
“I would avoid this airline unless the price is significantly lower than others.”
422terih, 14 Dec 2018 | Read review
“Ask about the machine, Modern machines are more comfortable I guess”
AlfonsoTandazo, 13 Dec 2018 | Read review
“Buy food in airport to eat onboard”
jamfau, 13 Dec 2018 | Read review
“The service & friendiness were excellent on both airlines.”
Z7538HObrianr, 12 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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