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Air China


3,798 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,798 Reviews from our TripAdvisor Community

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3,798 reviews from our community

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Showing 1,960: English reviews
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Just look up Air China's reviews online, they speak for themselves. Every review is absolutely true. It was so awful that it could have been out of movie. I have flown airlines from countries all over the world (Air France, Turkish Airlines, Emirates, Vietnam Air, Qatar...)(Air China was without a doubt the most incompetent and ridiculously bad airline I have...

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International Economy Washington DC - Ho Chi Minh City

Helpful?
1 Thank Inspire798200
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

Bad first experience with AirChina yesterday. I lost my flight from Pudong to Tokyo, and I was treated very badly by the staff. 1) The staff at the gate and at the ticket counter were absolutely rude. Nobody at the gate explained me what I was supposed to do after losing my flight. They just told me to follow a...

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International Economy Milan - Tokyo

Helpful?
Thank S T
New York City, New York
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The flight was about on schedule both departure and arrival. Although legroom and seat comfort are always the issues, meals and beverages are good to me. Service is nothing to be complained about. Money value is good too.

International Economy Newark - Beijing
Helpful?
Thank rodger75
1 review
Reviewed yesterday
NEW

Airlines lost my wife's checked bag and items were stolen from my checked bag. Wife's bag was locked while mine was unlocked.

Southeast Asia Economy Beijing - Manila
Helpful?
Thank jcperine .
Warsaw, Poland
Level 5 Contributor
52 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

I chose Air China because of the tempting flight offer with a change in Beijing to Naha on the Okinawa Island in Japan. The suitcase went missing and returned after 5 days of my incessant calls to the carrier. On the way back, they offered me 5000 yen, which gives about 150 zlotys in compensation - of course my expenses...

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International Economy Warsaw - Okinawa City

Helpful?
Thank WarsawTraveler2018
Zabrze, Poland
Level 5 Contributor
52 reviews
14 helpful votes
Reviewed 2 days ago
NEW

The route WAW-PEK-HND and back. I was a little worrying about the flight, having read the airline's reviews. But it was much, much better, than I expected. Yes, the machines are rather old and used. Yes, the package you get is... nonexistent (just old and very used blanket and headphones). Yes, the entertainment system is poor. And yes, the food...

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International Economy Warsaw - Tokyo

Helpful?
Thank Piotr E
Victoria, Canada
1 review
Reviewed 3 days ago
NEW

Flight was 4 hours late departing. Missed connecting flight in Beijing. Forced to share a hotel room with a stranger. This is not the first time this has happened to me with Air China. I don't recommend flying with Air China or through any mainland Chinese airports. They just don't care about their customers.

International Economy Vancouver - Seoul
Helpful?
Thank jgrphoto8
1 review
Reviewed 4 days ago
NEW

Worst flight I've ever taken. These people saying their flight was good must be either under 6ft tall or have never been on a American Airline. If your 6 ft or taller you simply wont fit. All the seats except for the first class were built for very small people and are much smaller that regular American planes. The food...

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International Economy El Paso - Tokyo

Helpful?
Thank David C
FL, USA
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed 4 days ago
NEW
via mobile

Although I would have preferred business or first class accommodations, I must admit that I was quite pleased with the comfort, food, service and attention Air China showed its economy fliers. I’m excited that I will fly business class to Thailand in March.

International Economy New York City - Beijing
Helpful?
Thank bwsala
Nyon
Level 6 Contributor
137 reviews
74 helpful votes
Reviewed 4 days ago
NEW

we could not believe our eyes when we got two tickets to Auckland for the price of one on other airlines. OK so we had 11 hours in Beijing each way but that was OK. I will not be doing this again, at least not in Economy. The service was very bad, hardly any English spoken so it was difficult...

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International Economy Canton of Geneva - Auckland

Helpful?
Thank Elin L
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About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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