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Air Canada


10,878 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,878 Reviews from our TripAdvisor Community

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10,878 reviews from our community

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Showing 8,934: English reviews
Wynndel
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Quick fix on a boarding pass mix up. Friendly service staff all around. Customer service at all airports during flight was exceptional.

International Economy Cranbrook - London
Helpful?
Thank geraldl950
Okotoks
Level 3 Contributor
19 reviews
9 helpful votes
Reviewed yesterday
NEW

Due to very bad weather (snow ) in Ottawa we were delayed 3 hours. Upon arrival in London staff was on standby to help transfer customers to rebooked flights and that was not even a club member. My final delay was only 1 hour and 30 minutes

International Economy Ottawa - Brussels
Helpful?
Thank Paul J
Toronto,ON/Canada
Level 6 Contributor
146 reviews
104 helpful votes
Reviewed yesterday
NEW

Aircraft: Boeing 787 (Dreamliner).Check-in: A bit hectic.No more stewardesses spread out throughout the aircraft to help travelers storing their luggage.Several older travelers had difficulties finding their seats and lifting their carry-ons into the overhead bins.Seating comfort: Just O.K.,not much legroom.None,when the seat in front was tilted back.The armrest on the aisle side could be tipped up;this made getting in and...

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International Economy Munich - Toronto

Helpful?
Thank GMj-travel
Ontario
Level 4 Contributor
49 reviews
24 helpful votes
Reviewed yesterday
NEW

Flight from Ottawa to Cabo San Lucas after connecting in Toronto. Boarded the plane on time in Ottawa. Flight attendant told us the pilots were not onboard yet as they needed to abide by their rest time between flights. Flight Attendant said they couldn't turn the heat on as the pilots dont tell them which is "the heater button" (it...

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Mexico Economy Ottawa - Los Cabos

Helpful?
Thank OntarioFoodie
Edmonton, Canada
Level 6 Contributor
187 reviews
74 helpful votes
Reviewed yesterday
NEW

Over the past couple of years, the attitude and service levels have gotten a lot better at Air Canada. In the past, it was the WORST airline to travel. The old saying was "we aren't happy, until you aren't". The only thing that would make things better is when loading the plane. Please be sure to only allow those that...

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USA Premium Economy Edmonton - San Francisco

Helpful?
Thank Mark D
Surrey, Canada
Level 6 Contributor
297 reviews
114 helpful votes
Reviewed yesterday
NEW

We are always early for our flights, but unfortunately the flight was delayed. I think we boarded about 15 minutes later than was scheduled. The flight was fine.The crew members seemed friendly and the pilot let us know he had made up for the time we lost, but unfortunately we didn't actually get to land

Domestic Economy Edmonton - Vancouver
Helpful?
Thank greenspratley
Ottawa
Level 1 Contributor
4 reviews
12 helpful votes
Reviewed yesterday
NEW

Two and a half hours late departing from Ottawa to Cayo Coco, two hours late on the return flight. I have better things to do than to wast 4 1/2 hours of my life. No explanation from the Captain's or Flight Attendant's announcements. Otherwise typical flight.

Caribbean Business Class Ottawa - Cayo Coco
Helpful?
Thank OttawaMiker
Peterborough, Canada
Level 2 Contributor
2 reviews
4 helpful votes
Reviewed yesterday
NEW

My daughter was flying from Toronto to Grenada but missed her connecting flight in Port of Spain due to a 4 1/2 hour mechanical delay in Toronto. She had to spend an additional $324.14 with another airline to get to her destination in Grenada and tried to get a refund for the extra expense from Air Canada. Unfortunately trying to...

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Caribbean Economy Toronto - Grenada

Helpful?
Thank Mrs_Twisty
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Very Happy with Service from Security Personnel and Flight Stewards. I enjoyed the Lounge. Smooth take off, in Flight and Landing.

USA Business Class Vancouver - Honolulu
Helpful?
Thank David B
Seattle, Washington
Level 3 Contributor
23 reviews
1 helpful vote
Reviewed yesterday
NEW

This is my second time to fly this airline and I'm really disappointed because they keep losing my luggages. I flew Lufthansa,and I guess this is a partner airline and so,I didn't have any choice. The flight attendants are very nice though.

USA Economy Vancouver - Seattle
Helpful?
Thank ilemuy0131
See travel tips for airlines
“Travel Business Class if you can afford it and need a little extra room.”
davidbY7291RW, 22 Jan 2018 | Read review
“Do not use this airline. Ever.”
caroleq175, 22 Jan 2018 | Read review
“Air Canada Rouge is not the best, entertainment is not up-to-date”
scarlett1674, 22 Jan 2018 | Read review
“Drive to Toronto they suck at serving Windsor”
533nigela, 22 Jan 2018 | Read review
“Don't loose your boarding pass....It took an hour to get a replacement”
723alicem, 21 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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