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Air Canada


13,975 reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,975 Reviews from our TripAdvisor Community

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13,975 reviews from our community

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Showing 11,623: English reviews
Prince George, Canada
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

The plane had a mechanical issue while in flight....but the pilot was very calm and reassuring....even when we landed and were surrounded by emergency vehicles!

Domestic Economy Prince George - Vancouver
Helpful?
Thank lkkelley2018
Santa Barbara, California
1 review
Reviewed yesterday
NEW

On a Friday afternoon with close to 100 people in line, Air Canada had only 2 economy check in locations open. We could not check in online, nor did the kiosk work and we were never told why. Close by was the Special Services desk where 5 people were working to serve what appeared to be one passenger at a...

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USA Economy Toronto - Los Angeles

Helpful?
Thank CYGinSB
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

The crew was friendly and very helpful. The plane landed on time without any issues and the pilot pointed out some sites from the air. A great flying experience

Domestic Economy Vancouver - Whitehorse
Helpful?
Thank Sean C
London, Canada
Level 3 Contributor
9 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

They couldn’t have been better and the service was excellent from check in to leaving the airport. No delays. The pilots and stewardesses were very polite and couldn’t do enough for us

USA Business Class Toronto - New York City
Helpful?
Thank Sheila B
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I booked this flight for 4 people one being my daughter in a wheelchair she can't walk. When I spoke to the airline they put me thru to the nurse. I told her our situation that we would need help with getting her to a seat. We were given premium class seating and were met at the check in counter...

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Domestic Economy Vancouver - Toronto

Helpful?
Thank gnixon53
Mittagong, Australia
2 reviews
Reviewed yesterday
NEW

three out of four seats in a row in cattle class - back row - share sleep time with fourth at opposite end of row.

International Economy Sydney - Vancouver
Helpful?
Thank LeeB2575
Brampton, Canada
Level 4 Contributor
40 reviews
4 helpful votes
Reviewed yesterday
NEW

In future when Im traveling on long flights my choice for sure will be A.C. Premium Economy, what a difference a little extra $ makes for especially when you are spending so much on a tour for 2 weeks.

International Premium Economy Toronto - Tel Aviv
Helpful?
Thank Jersey905
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

The age of the aircraft (30 years old) left my wife and I stranded for 7 hours in LA. All we got in LA was a $10 food voucher which could not cover the cost of a chicken sandwich and a bottle of water. Once we got to Vancouver we were booked into a hotel room at midnight. When trying...

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International Economy Aitutaki - Winnipeg

Helpful?
Thank Brian N
Mumbai, India
Level 4 Contributor
47 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

14 th June I and my wife had traveled from Mumbai to Toronto by Air Canada The tickets were booked through Balmer and LAWRIE a government of India undertakings I had paid Rs 10900 extra for reserving SEATS 18 A and 18B to Balmer and LAWRIE BUT airport staff of Air Canada refused to allot the seats 18A AND 18B...

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International Economy Mumbai - Toronto

Helpful?
Thank 16janardhan
Kingston-upon-Hull, United Kingdom
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday
NEW

ive never flown air Canada before but flew from leeds to heathrow via british airways - very pleasant trip except no one had told me at time of booking that I needed a Canadian VISA, which came into affect last year - however desk staff sorted that out - and air Canada checked that all had gone through - good...

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International Economy Leeds - Toronto

Helpful?
Thank sandra c
See travel tips for airlines
“If you have a family who has special needs talk to airline before you fly. Air Canada was great helping us.”
gnixon53, 18 Jun 2018 | Read review
“leave at night not morning or afternoon”
LeeB2575, 18 Jun 2018 | Read review
“If you can afford it go Premium Economy well worth every dime.”
Jersey905, 18 Jun 2018 | Read review
“I will be going back to Canada soon but this time will try to go direct - made for a very long day”
sandracT1238IG, 18 Jun 2018 | Read review
“Chose a different carrier if possible”
listag2015, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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