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Air Austral


893 reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island 011 33 825 01 30 12 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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893 Reviews from our TripAdvisor Community

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893 reviews from our community

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Showing 75: English reviews
Level 4 Contributor
38 reviews
20 helpful votes
Reviewed 4 days ago
NEW
via mobile

I M a regular customer but recently Airaustral is treating customers poorly On the way to go to La reunion they replace the plane by a Plane from air Portugal ( old , no Screens ) no information . On the way back i m informed in Antananarivo that my fly will take off from St Denis earlier ( in...

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International Economy Saint-Denis - Bangkok

Helpful?
Thank ronan b
Level 6 Contributor
210 reviews
30 helpful votes
Reviewed 2 weeks ago

This was my second flight with this airline. The first one from Mauritius to Reunion was satisfying with a comfortable plane and nice polite flight attendants. The second one was not so pleasant. The plane was small. The overhead bins were so narrow that I had difficulty in squeezing my bag there. (The customs officers checked our cabin baggage at...

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Africa Economy Saint-Denis - Toamasina (Tamatave)

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Thank Bengiyle S
Antwerp, Belgium
Level 6 Contributor
111 reviews
26 helpful votes
Reviewed 3 weeks ago

good airline, bit pricy for this flight but not a lot of options would take back this carrier to short of a flight to review the service on board ;-)

Africa Economy Saint-Pierre - Mahebourg
Helpful?
Thank euronald
Level 2 Contributor
4 reviews
Reviewed 4 weeks ago

It was a very long flight. Spent forever in the air and sleeping is always so uncomfortable in economy class but hey, money talks. But the flight attendants were very friendly, there was a nice selection of options on the inflight entertainment and we left and arrived in one piece for me who always gets jitters from flying. The passengers...

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International Economy Paris - Nosy Be

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Thank Baiketli D
Wien
Level 6 Contributor
144 reviews
62 helpful votes
Reviewed 23 July 2018 via mobile

We flew Air Austral by Ewa Air which one of the few reliable options in the region with a correct on time service between Local islands.

Africa Premium Economy Moroni - Dzaoudzi
Helpful?
Thank Hofstaetter
eMalahleni, South Africa
Level 2 Contributor
7 reviews
Reviewed 14 July 2018 via mobile

We travelled from SA to Mauritius. The ticket price was very affordable as we booked well in advance. The service was excellent with plenty food and drinks and pleasant hosts. The seats are quite tight together but thank goodness that the flight was a mere 3.5hrs to Réunion, then a short flip to Mauritius. I would not hesitate to use...

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Africa Economy Johannesburg - Mahebourg

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Thank Bernard L
Northern Norway, Norway
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 11 July 2018 via mobile

For a trip that lasts 11 to 13 hours, the seats were really uncomfortable. We expected to have a better service. Couldn't sleep at all when given a small blanket. We could barely eat the food. However, the positive thing was probably the service from the stewards, attentive but not reactive enough. Maybe because he was young and didn't have...

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International Economy Saint-Denis - Paris

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Thank Eyh25Alex
Washington DC, District of Columbia
Level 6 Contributor
356 reviews
369 helpful votes
Reviewed 2 July 2018 via mobile

BKK-RUN Airbus A330-200 July 2018 * In-flight entertainment systems broken for entire 8 hour flight. All screens just stuck on black "loading" screen. No one had any movies for the entire flight. Lots of restless people.  * One bathroom totally out of service and door barred. No additional bathrooms in rear. Caused big queue at toilets for whole flight.  *...

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International Economy Bangkok - Saint-Denis

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3 Thank patrickmeyer
Johannesburg, South Africa
Level 5 Contributor
62 reviews
26 helpful votes
Reviewed 3 June 2018 via mobile

Air Austral is not very well known airline in South Africa, as a matter of fact we've never heard of them until the day we flew to Reunion island . We were so pleasantly surprised with the service, the quality and the quantity of food served on the plane . On our way back we were upgraded to businesses class...

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Africa Economy Johannesburg - Saint-Denis

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Thank Violeta V
Bucharest, Romania
Level 6 Contributor
176 reviews
74 helpful votes
Reviewed 30 May 2018

It was a short flight of an hour and half. I had an easy meal. I do not like the fact that they and the other companies have a very bad management of the trashes. When I asked why they are throwing good stuuf (plastics and untouched food) they tald me very nicely that I can make any comment on...

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Africa Economy Antananarivo - Saint-Denis

Helpful?
Thank Mitrache F
See travel tips for airlines
“Buy some nice airline flight adapters for your headphones if you want better quality sound than the provided headphones.”
baiketlid, 20 Aug 2018 | Read review
“If travelling to Mauritius for vacation you could travel via Reuion with Air Austral and have a couple of days stop over at Reunion.”
roamingrover86, 21 Mar 2018 | Read review
“The corridor seats being far from the toilets are better than the others”
periandro, 12 Jan 2018 | Read review
“Avoid if possible!”
109south, 4 Dec 2017 | Read review
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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