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Aeromexico


4,753 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,753 Reviews from our TripAdvisor Community

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4,753 reviews from our community

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Showing 1,375: English reviews
Vancouver, Canada
Level 5 Contributor
47 reviews
11 helpful votes
Reviewed yesterday
NEW

Flight was good. The red eye can be tough though, especially when you hit a huge line at customs on arrival at 7am local time. (Not the airlines fault) One note: I got very sick and decided to leave Mexico city early. I called Aeromexico and asked to change my flight and they charged me $250 USD to move my...

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Mexico Economy Vancouver - Mexico City

Helpful?
Thank bonham86
San Fernando, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Flying with Aeromexico Airlines, you pay a little more; however, you get your monies worth. I have flown with other airlines to save some cash; however, I have not received the type of service and attention I received with the Aeromexico staff. I am planning and saving for our next trip and I can assure everyone reading my review that...

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Domestic Economy Tijuana - Guadalajara

Helpful?
Thank jcervantes1999
Sw Grand Mound,
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

Aeromexico is great, first time I travel with them, we took off late but made it to our destination 30 mins early, during the flight we were provided with dinner included w/our flight along with liquor or beer, That was totally unexpected, the flight crew were very nice, they came around offering earphones (free) for the intertainment on the screens,...

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Mexico Economy Portland - Morelia

Helpful?
Thank Esveibi S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

First the pilots were late! Then they took a long time boarding. My bags were lost. They promised to call when they found them but never did. They would not even respond to my calls. Finally an email told me to call. I did and they said come to the airport to pick up your bags. I suggested that they...

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International Economy Portland - Lima

Helpful?
Thank William H
Waterloo, Canada
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

It's nice to see there are airlines that still offer free hot food, warm blankets, complimentary headphones. Each seat had their own entertainment system from which you could pick from a wide selection of new releases and shows! The flight was on time, the luggage pickup went without a hitch. Overall our experience was a good one.

International Economy Toronto - Managua
Helpful?
Thank Blanca V
Southern Mexico, Mexico
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Have been flying Aeroméxico for a while now, And it is one of the few who deliver a consistent good experience

USA Economy Mexico City - Orlando
Helpful?
Thank ch1k0r1ta
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

My first flight with Aeromexico was Amsterdam to Mexico City, December 2017, not so good. Very old plane and little room. Second flight in January doing the reverse trip was brilliant. So good. The new Boeing was lovely. Spacious, great touch screens, amazing, amazing. Wish all planes were like this!

International Economy Mexico City - Amsterdam
Helpful?
Thank Olivia C
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I get that it was too foggy to land in Vancouver, but Aeromexico are the worst communicators. We were first told the flight was delayed 40 minutes even tho it turned out our plane had already been diverted to Seattle. When I pointed out that their website said it was delayed 3 hours, they dutifully reported that to the huddled...

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Mexico Business Class Vancouver - Mexico City

Helpful?
Thank Christopher B
Geelong, Australia
1 review
Reviewed 3 days ago
NEW
via mobile

We arrived to Cancun from Mexico City on Monday.. unfortunately our luggage didn’t. After back and forward phone calls, being hung up on multiple times and unreplied emails we finally had our hotel make contact... to find out our luggage had been sent to Spain. It’s now been 3 days without our luggage and each time the hotel calls for...

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Domestic Economy Mexico City - Cancun

Helpful?
Thank Laura C
Colorado
Level 6 Contributor
319 reviews
140 helpful votes
Reviewed 4 days ago
NEW

My flight was merely average. I spent most of my time before the flight in the American Express Centurion Lounge, and had a great time. I did check out the Aeromexico lounge as well, and it was not as nice as the American Express Lounge. I went to the gate a few minutes before boarding was to be called and...

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International Business Class Mexico City - Lima

Helpful?
Thank Fzedlach
See travel tips for airlines
“Fly another airline”
williamhT2530VU, 18 Jan 2018 | Read review
“Be prepared for confusion about where you should be at the airport in Chicago, Mexico City and Lima Peru.”
PaulaB441, 16 Jan 2018 | Read review
“I had problems with the on-line check-in and seat selection.”
Cangirl555, 15 Jan 2018 | Read review
“Dont fly Aeromexico, Watch out for your belongings left on the plane”
nurulainz2017, 15 Jan 2018 | Read review
“Use Aeromexico only if you have no other option”
OscarReneML, 15 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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