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Aeromexico


6,873 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,873 Reviews from our TripAdvisor Community

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6,873 reviews from our community

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Showing 2,139: English reviews
1 review
Reviewed yesterday
NEW
via mobile

We would like to share our bad expierience in the Aeromexico flight from Cancun to Los Angeles via Mexico City. We traveled with 2 kids and then when we boarded the airplane we realized we were on the last row, and separated seats, we were surprised because when we originally bought the tickets we were together and closer to the...

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Domestic Economy Cancun - Mexico City

Helpful?
Thank Connector539086
Enumclaw, Washington
Level 6 Contributor
167 reviews
32 helpful votes
Reviewed 2 days ago
NEW

We flew this airline on a trip to Lima. We found the staff to very professional and the planes to be clean and comfortable. Decent food and beverage service as well.

International Economy Vancouver - Lima
Helpful?
Thank eatintheclaw
Oaxaca, Mexico
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I actually flew Aeromexico both ways (I don't think there is another option for this flight). I live in Oaxaca and have to change planes in Mexico City when I travel to the US West Coast. The little commuter flight from Oaxaca to CDMX is okay, but on the longer flight the food is awful (does anyone know any airline...

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Mexico Economy Seattle - Oaxaca

Helpful?
Thank agavebeat
IOregon
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

I am handicapped could not have been taken care of better. Wheelchair waiting for me to take me to next flight great experience

Mexico Economy Portland - Cancun
Helpful?
Thank celticech0
Level 5 Contributor
58 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

We were offered through my email and upgrade to Business class. We paid for it. We were really surprised to find out that for Aeromexico Business class just means a bigger seat. We had no special beverage or food service. We were just offered a glass of juice and some old peanuts. We never saw the flight attendant again because...

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Domestic Business Class Puerto Vallarta - Mexico City

Helpful?
Thank Rubenuno
Guatemala City, Guatemala
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Service has improved a great deal since our last flight in 2017. Biggest improvement: Baggage handling . In Los Angeles (return flight) they tag all your luggage to be transferred to connecting flight .It went flawlessly. What a change. Thank you.

International Economy Guatemala City - Los Angeles
Helpful?
Thank ordinaire3051
Almeria, Spain
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

The economy class seats are comfortable, with quite enough space for your legs and its individual screen with plenty of entertainment options; the temperature was good (not too cold) and the staff is very kind/friendly. WeThe only downside was the food: the pasta I had for lunch was insipid. For dinner, there was only a cured jam sandwich which was...

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International Economy Barcelona - Mexico City

Helpful?
Thank Francia E
Philadelphia, United States
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

The flight was on time, the onboard service very good, movies-- it was a very pleasant flight from LAX to Mexico City-- only 3 hours with all the amenities of an international flight!

Mexico Economy Los Angeles - Oaxaca
Helpful?
Thank F2992SVmicheller
Montrose, California, United States
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Flight on Aeromexico was better than I expected. The inflight entertainment was pretty extensive so it kept us occupied during a majority of the flight. The flight staff were pretty attentive and made several trips throughout the plane to ensure that food, snacks, drinks were offered. I really appreciated that they made several trips to ensure patients were well hydrated...

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International Economy Los Angeles - Lima

Helpful?
Thank Chaiselounger53
Panama
Level 5 Contributor
47 reviews
13 helpful votes
Reviewed 4 days ago
NEW

Very good service during this long haul flight. 2 meals provided on each flight. Their entertainment system is very good, legroom on economy acceptable. This was my first experience on a long haul flight with Aeromexico and compared to other well renowned airlines I have flown, I can tell this was quite a good experience. Recommended.

International Economy Mexico City - Seoul
Helpful?
Thank Zetaks
See travel tips for airlines
“Let them handle all luggage if possible,even heavy carry ons.Worth it.”
ordinaire3051, 20 Sep 2018 | Read review
“Always great to take advantage of the red eye flights especially when travelling with small children.”
coacheveling, 19 Sep 2018 | Read review
“You can check carry-on luggage for free at the counter. Handy-dandy!”
852marissaw, 19 Sep 2018 | Read review
“just to take exactly what you need, this airline does charge per suitecase, and expensive every suitecase,”
873richw, 18 Sep 2018 | Read review
“keep flying with it”
Tibuix55, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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