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Aeromexico

11,516 reviews
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500
Overview
3.011,516 reviews
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About Aeromexico

Airline Alliance

SkyTeam
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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11516Reviews
1994Photos
100Tips
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Magalie L wrote a review 11 Apr
1 contribution
Miami - Mexico City
Mexico
Worst airline to travel Worst customer service. I travel 1st class Worst mistake I would never recommend no one to choose them except for Last minute emergency
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christy J wrote a review 10 Apr
Vancouver, Canada7 contributions4 helpful votes
Tijuana - Vancouver
Canada
I did an auction upgrade for my flight. And I was charged for the auction upgrade. And I was also charged for a second seat that I did not sit in and I have been dabbling since March to get A. Refund for the seat that I did not sit in. My original complaint said I would get a response by April 4th by April 9th. I had to call back because I had gotten no response only to find out that my complaint was denied because it was worded wrong. So I'm trying to put in a second complaint. And it's not going through so far. My review of this company is absolutely horrible. Cause when you call into making a complaint. They make you do everything via email and like I said, I didn't even get a response so I'm waiting to see how my second email, if I can get it to go through goes and I may change my review but as of right now. I am unbelievably unhappy with this company as I said. I've been charged for receipt. I did not sit in and cannot seem to get A. Refund for that not to mention Colin. Customer service does absolutely nothing to help you. They say they emailed the response. But I didn't get it when I called in. They gave me some name that was partially mine. Impartially, somebody else's. I don't even know where they got it from. And as of now I will never fly this company again. Cause they are that phenomenally bad
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Esther S wrote a review 5 Apr
Newport Beach, California1 contribution
Los Angeles - Huatulco
Mexico
They will NOT REFUND any money you paid toward seat upgrades even if you purchase refundable tickets. We paid an extra $322 for the best economy seats and we also purchased the ability to make our tickets refundable. They did not refund the $322 BE AWARE! Also, BTW their call center makes mistakes, you can't hear them and they can't hear you well because their call center is a giant room where you hear 50 people talking at the same time. They won't even send a confirming email when you request your refund. We are supposed to wait 15 days to see if it shows up on our credit card statement. It's all very third world!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mareena M wrote a review 3 Apr
Riverside, California6 contributions11 helpful votes
Tijuana - Cancun
Domestic
This is the worst airline ever. Our flight was delayed by 12 hours. We slept at TJ airport. We had paid for upgraded seats. They rebooked us with regular seats. On the way back from Cancun, we sat on the plane for three hours, because the pilot called off sick and they had to find a new pilot. I emailed them to ask for my money back for the upgraded seats. I also asked for money back for all of our troubles because according to their website, they may refund up to $700 per ticket for delayed flights. Not only did they not give us money back for the delayed flight. They also refused to give me my money back for the upgraded seats. They sent me an email saying they’ll give me vouchers to be used for a future Aeromexico flight and I have to use it within 30 days. I would never ever get on an arrow Mexico flight ever again. They can keep the freaking money.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Trip56350002789 wrote a review 2 Apr
1 contribution2 helpful votes
San Francisco - Mexico City
Mexico
Flight delayed by nearly four hours. Return flight, my partner had no designated seat—we almost didn’t get to fly home together had it not been for begging to have his seat designated. Workers seem irritated to have to speak English. No sense of urgency. Another delay on the return flight.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Magalie L wrote a tip 11 Apr
"Never considered taking them. Except for emergency "
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Christy J wrote a tip 10 Apr
"To have the best flight with this airline simple. Don't fly with them. I was charged for a seat. I never sat in."
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Areli V wrote a tip Mar 2024
"Just Don't Flight with them Horrible Customer Service and even worst when you bring underage kids."
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T W wrote a tip Mar 2024
"Do not fly with this airline. AVOID AT ALL COSTS. "
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Gary H wrote a tip Mar 2024
"Skip it altogether and choose another airline."
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: ₹6,705
3th checked bag: ₹12,666
4th checked bag: ₹12,666
Each checked bag maximum 50lb/22kg
Mexico to United States
Carry-on bag: Included
1st checked bag: ₹2,487
2th checked bag: ₹4,559
3th checked bag: ₹14,920
4th checked bag: ₹16,578
Each checked bag maximum 50lb/22kg
Mexico to Canada
Carry-on bag: Included
1st checked bag: ₹1,843
2th checked bag: ₹3,992
3th checked bag: ₹13,206
4th checked bag: ₹14,741
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Sat, 27/04
Return
Sat, 04/05
Travellers
1, Economy