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Aeroflot


11,453 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,453 Reviews from our TripAdvisor Community

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11,453 reviews from our community

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Showing 2,633: English reviews
Arizona
Level 1 Contributor
2 reviews
Reviewed today
NEW

This flight was on January 16, 2019. Check in at SVO was smooth, boarding was the usual stampede at the gate, On time departure. The problem began prior to take off with 3 nearby screamers. The parents didn't seem bothered by this, nor were the cabin crew willing to approach them and ask if there was anything that could be...

Date of travel: January 2019
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International Economy Moscow - Los Angeles

Helpful?
Thank Georges B
Brooklyn, New York
1 review
2 helpful votes
Reviewed yesterday
NEW

Aeroflot customer service at the airport in Russia, on January 3, 2019, flight SU2110, made us miss our flight to Athens!! We arrived at the Russian airport from NYC for a connection with final destination to Athens. Arrived to the Russian airport with plenty with time to spare for our flight to Athens & sat by the gate and at...

Date of travel: January 2019
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International Economy Russian Mission - Athens

Helpful?
2 Thank jandpseek3
1 review
Reviewed yesterday
NEW
via mobile

What is the point to have nice screens in every seat but no program in them. People sat there for more than 10 hours waching black screens. There has been movies on flights for ages. I was very bored, fustrated and pissed off on this flight. There was only a ridicilous option to put somekind of aplication to your phone...

Date of travel: January 2019
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International Economy Helsinki - Bangkok

Helpful?
Thank Dodiiiiiii
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Never again. Bad food food. No entertainment tv screens on board. Very unfriendly and rude staff. Wanted to ask if my transit bag is on board, staff were very rude and in the end bag didnt arrive to destination.

Date of travel: January 2019
International Economy Moscow - Beirut
Helpful?
1 Thank AVO D
1 review
Reviewed yesterday
NEW

On a long international flight feels like a cheap lowcoster. No complimentary wine anymore (service cancelled recently because I know it was available before), food was disgusting and just unedible (again, became a lot worse than few years ago), plane was old with ancient entertainment system.

Date of travel: January 2019
International Economy Tampa - Moscow
Helpful?
Thank antsvx
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

We flew from Prague, through Moscow, to Delhi for Christmas. Unfortunately, when we arrive in Moscow for our connecting flight, Aeroflot told us that the plane to Delhi was over booked and they didn't have seats for us. I was so shocked and angry as we had purchased our flights months before and planned to spend Christmas in India. To...

Date of travel: December 2018
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International Economy Prague - New Delhi

Helpful?
1 Thank Kristin P
London, United Kingdom
Level 4 Contributor
27 reviews
20 helpful votes
Reviewed 2 days ago
NEW

All the awful reviews you read of this airline are true. I flew buxiness class, as an Elite Plus Member, and have never received such bad customer service. Traveling Saigon to Athens as a 1 tocket through fare, I was concernd about my transit time in Moscow, due to late departure from Saigon. The head purser assured me I would...

Date of travel: January 2019
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International Business Class Ho Chi Minh City - Athens

Helpful?
2 Thank Sakepb T
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I recommend you not to fly with Aeroflot. They don’t respect their own connections flights. We were left in the Moscow airport twice in our way to Bangkok and our way back. Moreover, the way they treat their customers is inacceptable (they made us sleep in the airport, not giving us a hotel accommodation).

Date of travel: December 2018
Russia Economy Barcelona - Moscow
Helpful?
1 Thank Cristina_cls
Atlanta, Georgia
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 4 days ago
NEW
via mobile

I was transiting in Moscow and the worst mistake of my trip. They treat you like cattle and going throw security was a nightmare!!! Missed my connection and They lost my luggage for 3 days. Ruined my trip. NEVER AGAIN!!! I’ve travelled to 200+ international cities and the worst airport to transit in the world. AVOID NO MATTER WHAT!

Date of travel: January 2019
International Premium Economy Madrid - Shenzhen
Helpful?
2 Thank AtlantaSunny
1 review
3 helpful votes
Reviewed 5 days ago
NEW

Avoid this airline and pay extra. Disaster in Moscow and because of airline missed flight to Guangzhou, lost baggage in Beijing then Guangzhou. Flew to Bangkok with Thai which is brill. Met my wife and kids and Aeroflot lost 2 of their 3 bags, all four of us flew out from Bangkok to Barcelona and guess what they lost all...

Date of travel: December 2018
More 
International Economy Moscow - Guangzhou

Helpful?
3 Thank Ian L
See travel tips for airlines
“Avoid Economy if you can.”
georgesb0, 22 Jan 2019 | Read review
“Dont go with them”
ianlO1262OP, 17 Jan 2019 | Read review
“There is nothing to add. Everything was clear from the beginning.”
TheClown, 16 Jan 2019 | Read review
“Make sure you take photos of your bags before checking in. They will ask you to describe them when they lose them”
pilarbuces, 15 Jan 2019 | Read review
“AVOID especially if connecting through Moscow”
965hayleyh, 13 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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