Aeroflot
Overview
4.020,961 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Aeroflot
Airline Alliance
SkyTeamHeadquarters: Арбат ул, 1, Moscow Russia 119019
Airline Summary
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
Read more
20961Reviews
7486Photos
100Tips
Reviews
Traveller rating
- 10,672
- 4,406
- 1,940
- 1,040
- 2,903
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Moscow - Bishkek
International
The most horrible airline company I've ever flew. They checked me in, but closed boarding gate right under my nose, because i was 1,5 minute late, and not only me, there was a woman with 2 kids, they also didn't let her in plane, even though she cried. The behaviour of their employees was so arrogant and so rasist!…
Read more
Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Save
Helpful
New Delhi - Moscow
International
The worst aircraft ever. The staf is good but the company has no dignity and cares only about money. They charge money like Emirates and offer service like a mini bus.
Read more
Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Save
Helpful
Moscow - Khabarovsk
Domestic
Nice plane, good service, polite flight attandants always ready to help or to offer you extra snacks or drinks. Def worth US$200.00 for the long-haul flight.
Read more
Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Bangkok - Paris
International
Worst company ever. Almost 4 years now that I’m asking for a refund for a cancelled flight due to Covid. Still now I even have a clear answer on how to proceed.
Read more
Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Save
Helpful
Vladivostok - Moscow
Domestic
terrible company, disgusting attitude towards their passengers, constantly shirking responsibility, prices for flights in Russia and abroad are too high and not worth the price, especially the way they serve on board, portions and food rations are too poor, this is especially evident on flights international, everything is in restrictions, flights to all directions are delayed without explanation, they do not fly to all cities of Russia, despite the fact that some regions of the country allocate money for the company to transport their compatriots, luggage is lost and broken and they don’t even charge for it their responsibility, if in some emergency situation decisions are made very slowly and everything needs to be done through the main office of the company, prices for foreign countries are too high compared to foreign companies that are 1000 times better than them, the mileage accumulation program has turned into a complete rip-off, visit the business lounge only 3 hours before departure, when all over the world you can visit this lounge as much as you like, whenever you want, and it doesn’t matter when you came to visit it, it was funny to hear that this rule was invented by the company’s management, accrual of miles for flights, as they said, is a complete rip-off, for flights they give too little compared to other foreign airlines, I do not recommend this airline for flights abroad and in Russia…
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
…
Showing results 1-5 of 7,956
…
Showing results 1-5 of 100