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Aer Lingus

Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72
Overview
3.513,758 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
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13758Reviews
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Kaitlin O wrote a review 5 Sept
1 contribution
Toronto - Amsterdam
International
On our first transatlantic flight as a family with 2 children (2) (1) and currently expecting they separated our family into 2 different rows. We asked but there was nothing they could do about it even though I called beforehand and asked for a bassinet seat. Preordered…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shóna O'Connor wrote a review 5 Sept
Ashbourne, Ireland1 contribution
Southampton - Dublin
Europe
I was let through to UK with my suitcase BUT had to pay £35 to bring my suitcase back to Ireland "because it didn't meet the UK requirements". That's an issue between both Irish and English Aerlingus travel, not the customers. It's either one fits all or nothing. You CANNOT have…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul M wrote a review 5 Sept
3 contributions
Lanzarote - Cork
Europe
What an absolute joke of an airline flew back from a family holiday in Lanza arrived at airport and while checking in we asked to pay for check in bags that we already had on our booking, the same bags we had brought with us with no issue tried to explain to the check in clerk…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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john s wrote a review 5 Sept
2 contributions
Manchester - Panama City
International
My mothers health took a turn for the worse, prior to flying. Customer Service was helpful & showed compassion. This assisted generally in the improvement of her health. As a bad experience at this stage would have been extremely detrimental. Thank you Aer Lingus.
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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antoniocaruso2702 wrote a review 4 Sept
Dublin, Ireland9 contributions
Catania - Dublin
Europe
Complaining about the new baggage policy which is a completely rip off. After purchasing a return ticket Dublin Catania - Catania Dublin which included a 10kg hand luggage, during check in my wife and I noticed she had the option of buying a hidden carry-on option which was not…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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My muffins are soon good
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Damaged luggage claim made but no news from Aer Lingus
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Same size case but one had to pay
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Nancy H wrote a tip 17 Sept
"Flight was ok but customer service was not responsive when they needed to resolve the issue of paying for luggage on a rebooked flight. "
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connor m wrote a tip 15 Sept
"My tip is choose another airline "
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Seamus Buckley wrote a tip 14 Sept
"Check for upgrades frequently because they offer them at very cheap prices."
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Voyager202177 wrote a tip 13 Sept
"read my review and make your own mind up "
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k larson wrote a tip 12 Sept
"Don't ask for refunds Everything was great on the flight and prior. The gate lounge, part of business class ticket, was really nice also"
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